Chad Pearce

*** ****** ***** **.

Rolesville, NC 27571

910-***-**** adphy1@r.postjobfree.com

Professional Certifications

MCP – Microsoft Certified Professional MCTS - Microsoft Certified Technology Specialist

CompTIA A+ CompTIA Security +

Education

Campbell University – Buies Creek, NC

●MBA/BA - Completed

Technical Experience

Microsoft SQL

Active Directory

MS Exchange/Outlook

Wireless Routing

Antivirus configuration

Administer Admin Rights

TCP/IP Experience

Remote Desktop Support/VNC

OS Installation & Configuration

Printer Troubleshooting

Remedy/Salesforce/Tigerpaw CRM experience

WordPress

Linux

Apple & Mac experience

Microsoft network certification

Professional Experience

Workplace Options Raleigh, NC October 2016-Present

Helpdesk Technician

●Support 800+ employees worldwide deskside and remotely for break/fix, software installation

●Build and maintain desktop and laptop hardware for users, including Bluetooth headsets, keyboards, and mice

●Use Lansweeper to remotely connect and maintain and diagnose machines

●Set up and configure Avaya IP phones

●Purchase and maintain inventory for users through ProCurify purchasing program

●Monitor and maintain DSX door control and access cards for facilities

●Configure iPhones for users, with Bluetooth devices for headsets and presentations

●Work with user accounts in Active Directory, set up, modification

QuestBlue Communications Durham, NC June 2016-August 2016

Technical Support

●Level One VOIP support for Asterisk-based phone service, and off-site based servers

●Configure PBX systems for customers

MercuryZ Morrisville, NC March 2016-May 2016

FIOS Network Provisioner II

●Provision accounts for Field Techs for conversion to fiber optic service

●Investigate data, phone, and TV service issues for customers in the field

Trident Technology Solutions Wake Forest, NC May 2015-February 2016

Technology Specialist

●Monitor service desk for trouble tickets

●Manage Shoretel platforms for customers

●Build servers, and configure desktops and laptops

●Physically install cable for networks, computers, jacks, and patch panels for server rooms

●Used Tigerpaw software to manage cases and clients

●Use Kaseya software to remotely monitor machines.

Allscripts Raleigh, NC January 2014-March 2015

Upgrade Technical Contractor

●Upgraded the practice management software of 117 medical offices in order to comply with Meaningful Use regulations required by Medicare/Medicaid on Windows servers

●Implemented Meaningful Use 2 standards for over 102 medical offices

●Established immunization registry for over 24 states and supervised implementation for 5 states and the District of Columbia

●Modified Microsoft SQL databases with scripts to ensure programs are operating optimally

●Used Salesforce to manage cases & clients

HCL Technologies Cary, NC June 2013-December 2013

Technical Support Contractor

●Supported warehouses & networks for connectivity for completing orders

●Deployed Touchdown e-mail client to company IOS & Android devices

●Provided desktop technical support for remote personnel

●Diagnosed and resolved network issues

●Wrote tickets for Tier 2 technical support issues using Remedy software

●Used Salesforce to create cases for caller issues

SMD Software Raleigh, NC March 2012-June 2013

Technical Support Representative

●Provided technical support for self-storage and SQL software

●Installed software remotely using TeamViewer & RDP to connect to Windows PCs to troubleshoot computer issues remotely

●Instructed customers on software usage

●Utilized Salesforce ticketing system to expedite resolution time

APPLE Raleigh, NC December 2011-March 2012

Apple Care Advisor

●Provided technical support to customers for iPhone, iPad, and iPod issues

●Established agreements for extended warranties and technical support

BB&T Wilson, NC January 2005-December 2011

Customer Service Representative II

●Developed and maintained a thorough, comprehensive working knowledge of all bankcard products, policies, pricing, procedures, and systems

●Provided support with accurate responses to each client inquiry received by phone

●Ensured security of client information & minimized bank losses by performing client verification on each call received

●Performed maintenance on accounts while assisting clients by phone to provide “one call” process to complete requests

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