Active Directory Helpdesk Technician
Resume:
Chad Pearce
Rolesville, NC 27571
910-***-**** ***********@*****.***
Professional Certifications
MCP – Microsoft Certified Professional MCTS - Microsoft Certified Technology Specialist
CompTIA A+ CompTIA Security +
Education
Campbell University – Buies Creek, NC
●MBA/BA - Completed
Technical Experience
Microsoft SQL
Active Directory
MS Exchange/Outlook
Wireless Routing
Antivirus configuration
Administer Admin Rights
TCP/IP Experience
Remote Desktop Support/VNC
OS Installation & Configuration
Printer Troubleshooting
Remedy/Salesforce/Tigerpaw CRM experience
WordPress
Linux
Apple & Mac experience
Microsoft network certification
Professional Experience
Workplace Options Raleigh, NC October 2016-Present
Helpdesk Technician
●Support 800+ employees worldwide deskside and remotely for break/fix, software installation
●Build and maintain desktop and laptop hardware for users, including Bluetooth headsets, keyboards, and mice
●Use Lansweeper to remotely connect and maintain and diagnose machines
●Set up and configure Avaya IP phones
●Purchase and maintain inventory for users through ProCurify purchasing program
●Monitor and maintain DSX door control and access cards for facilities
●Configure iPhones for users, with Bluetooth devices for headsets and presentations
●Work with user accounts in Active Directory, set up, modification
QuestBlue Communications Durham, NC June 2016-August 2016
Technical Support
●Level One VOIP support for Asterisk-based phone service, and off-site based servers
●Configure PBX systems for customers
MercuryZ Morrisville, NC March 2016-May 2016
FIOS Network Provisioner II
●Provision accounts for Field Techs for conversion to fiber optic service
●Investigate data, phone, and TV service issues for customers in the field
Trident Technology Solutions Wake Forest, NC May 2015-February 2016
Technology Specialist
●Monitor service desk for trouble tickets
●Manage Shoretel platforms for customers
●Build servers, and configure desktops and laptops
●Physically install cable for networks, computers, jacks, and patch panels for server rooms
●Used Tigerpaw software to manage cases and clients
●Use Kaseya software to remotely monitor machines.
Allscripts Raleigh, NC January 2014-March 2015
Upgrade Technical Contractor
●Upgraded the practice management software of 117 medical offices in order to comply with Meaningful Use regulations required by Medicare/Medicaid on Windows servers
●Implemented Meaningful Use 2 standards for over 102 medical offices
●Established immunization registry for over 24 states and supervised implementation for 5 states and the District of Columbia
●Modified Microsoft SQL databases with scripts to ensure programs are operating optimally
●Used Salesforce to manage cases & clients
HCL Technologies Cary, NC June 2013-December 2013
Technical Support Contractor
●Supported warehouses & networks for connectivity for completing orders
●Deployed Touchdown e-mail client to company IOS & Android devices
●Provided desktop technical support for remote personnel
●Diagnosed and resolved network issues
●Wrote tickets for Tier 2 technical support issues using Remedy software
●Used Salesforce to create cases for caller issues
SMD Software Raleigh, NC March 2012-June 2013
Technical Support Representative
●Provided technical support for self-storage and SQL software
●Installed software remotely using TeamViewer & RDP to connect to Windows PCs to troubleshoot computer issues remotely
●Instructed customers on software usage
●Utilized Salesforce ticketing system to expedite resolution time
APPLE Raleigh, NC December 2011-March 2012
Apple Care Advisor
●Provided technical support to customers for iPhone, iPad, and iPod issues
●Established agreements for extended warranties and technical support
BB&T Wilson, NC January 2005-December 2011
Customer Service Representative II
●Developed and maintained a thorough, comprehensive working knowledge of all bankcard products, policies, pricing, procedures, and systems
●Provided support with accurate responses to each client inquiry received by phone
●Ensured security of client information & minimized bank losses by performing client verification on each call received
●Performed maintenance on accounts while assisting clients by phone to provide “one call” process to complete requests
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