Customer Service
Resume:
Julie McDonald
Fort Walton Beach Florida
Executive Summary
To obtain a position whereas my knowledge and skills will contribute towards meeting your organizations goals. Providing exemplary administrative support that is diligent ethically and morally sound to enable the smooth running of your busy office.
Cashier
Eg America
Nov 2020 - Jun 2021 Fwb, FL
• Performed normal duties as a cashier.
• Followed assistant manager and Osha guidelines.
• Cleaned inside and outside.
• Stocked and arranged product on shelf for sales appeal.
• Inspected product for date to insure that customer received product that is fresh.
• Assisted to train many new cashiers with duties and paperwork required to complete the job.
Assistant
Eagle Professional Real Estate Inc.Fwb, FL
Dec 2019 - Jan 2020
• Assisted Realtor by doing various tasks such as file, fax, contracts, answer phone, setting appointments and greet customers.
• Assisted Realtor as assistant with questions regarding rentals.
• Received accounting payments for lease payments and contract deposit.
Call Center Customer Service
IQOR - Direct TV Fwb, FL
Feb 2019 - Jun 2019
• Responsibilities included receiving incoming calls for Direct TV.
• Troubleshooting all issues, finding the best solution, selling and or upgrading protection plan for devices.
• Ability to quickly respond with a professional and positive attitude.
Data Entry Clerk
Digital Network Solutions, Inc Fwb, FL
Jul 2018 - Nov 2018
• Precise data entry, filing report of wire transfers, building terminals contacts from creation to implementation and providing client support.
• Multi-tasking by assisting with phones, data entry, filing report of wire transfers, building terminals contacts.
• Keeping others organized and on-track by inputting work Orders.
• Verified and input bank account information, input all accounts into program.
• Responsible for billing and mailing out invoices to vendors.
• Maintained & Updated vendor information changes, name changes, address changes.
• Scanned weekly system reports for bank transfers; saved them accordingly.
• Create and update Files with legal copies of all Contracts, check payments with their ATM information, individual files.
• Responsible for the Monthly preparation and organization of reports.
• Emailed contracts per bank guidelines as required by our external auditors.
• Maintained work area, top files, drawers, desk and kept kitchen and bathroom organized and clean.
• Maintained incoming email in Outlook and emailed vendors notifications of ATM terminal information etc. Received checks from vendors for ATM bank account information.
• Responsible for emailing multiple reports to customers for the production of the vendors terminal.
• Maintained & updated vendor remit to information changes, name changes, address changes, and mailing attentions
• Scanned weekly system issued checks and monthly bank statements; saved them accordingly.
Administrative
Priority One Insurance Services Fwb, FL
Sep 2017 - Sep 2018
• Distributed incoming mail.
• Sorted mail.
• Prepared business correspondence.
• Prepared research or technical reports.
• Answered telephones for leads or direct calls or provided information.
• Coordinated operational activities.
• Prepared documentation for contracts, transactions, or regulatory
compliance.
• Assisted with all insurance paperwork to assist insurance agent.
Administrative / Customer Care Coordinator
Arrow Exterminators Fwb, FL
Apr 2014 - Dec 2015
• Answered Multi-line phone system, updated pertinent customer data.
• Verified, updated and printed job tickets for service professionals.
• Posted daily production for service professionals.
• Distributed leads, callbacks, customer resolutions.
• Data entry of all payments received. Filed, batched daily work, supported in sales, assisted service professionals by scheduling service calls.
DEERS Verifying Official
Serco T.T.S.I. Fwb, FL
Jul 2012 - Sep 2013
• Creation, dissemination, verifying and issuance of military identification cards and CAC for soldier and their family members as a DEERS/RAPIDS Site Security Manager/Verifying Official.
• Entered military personnel records, accounted for, control, verify and issue military identification cards for inventory purposes.
• Register process and maintain DEERS insurance information. Researched records, policy, directives,regulations, and/or other military historical documents to verify accuracy of records or determine benefits eligibility.
• Issue memorandums of authorization for use of Commissary and Post Exchange. Maintained the site Information (i.e. site name, site location address, site phone numbers, and site mailing address).
• Accountable for all CAC-related stock items, including CAC cardstock, non-ICC cardstock, and printer consumables.
• To preserve accountability for CAC card stock, the SSM must follow the prescribed Issuance Logistic Portal acceptance procedures, including signing for stock, verifying card numbers in the carton, and accepting/rejecting each carton of a CAC shipment before the CAC UP can issue CACS.
• Perform routine operator maintenance on RAPIDS workstations and printers, i.e. change lamination,add toner, clean printers, etc. Ability to resolve complex issues when needed.
• Maintained files in proper complex filing system. Perform all ID card and CAC issuance related tasks to include researching and reviewing source documents, verifying eligibility, and discussing entitlements as defined in AFI 36-3026_IP and the RAPIDS Training Guide.
• Responsible for managing the security of RAPIDS workstations, Deactivate and report security violators. Ensure maximum protection against compromise and theft of sensitive information and prevent the misuse or misappropriation of RAPIDS desktop.
• Answered and screen telephone calls; receive and assist visitors; and schedule appointments or meetings and or briefings to deploying soldiers.
Realtor
Kennon, Parker Duncan & Key. Roseanne Erickson Realty L.L.C. Fwb FL
Jul 2002 - Sep 2015
• Proven ability to successfully run my own business and work in a team environment. Achieved Million-Dollar Club award. Executed all Real-Estate Laws and board rules and regulations expectations every year for renewal education.
• Acted as an intermediary in negotiations between buyers and sellers. Very innovative negotiator with a strong sense of urgency for all timed guidelines for all customers.
• Advertised sales of properties through open houses, and participation in multiple listing services, website design, flyers and phone calls.
• Educated customers by explaining and preparing documents such as, purchase agreements, closing statements, deeds and leases.
• Managed all inspections, appraisal, pest control, showings and closings. Executed all Real-Estate Laws, board of education requirements.
• Licensed Realtor in Georgia & Alabama from 2002-2015.
Contact this candidate