ROSE LYN B. PLAZA CV - Page * of *

ROSE LYN B. PLAZA

PERSONAL PROFILE

Date of Birth: December 04, 1983

Nationality: Filipino

Marital Status: Married

Religion: Baptist

Height: 5’4

Weight: 58 kilos

Passport No: P0140159B

E-mail: adphti@r.postjobfree.com

Mobile:009********** –Doha Qatar

EDUCATION:

Bachelor of Science in Nursing

2000 – 2005

Filamer Christian College Roxas City,

Philippines

KNOWLEDGED IN:

• OPERA

• MICROS

• SAGE

SKLLS & QUALIFICATION SUMMARY

• Highly skilled in greeting and registering guests

• Proven ability to assist guests with room booking, changing and reservations cancelling

• Adept at computing bills, collecting payments, and making change for guests

• Well versed in performing simple bookkeeping

activities including balance of cash accounts

• Able to confirm customer’s credit and establish how the customer will pay

• Demonstrated ability to review accounts and charges with guests for the period of the check-out procedure

• Extremely capable of answering inquiries related to hotel services, registration of guests, and shopping, dining, leisure, and travel directions

• Demonstrated expertise in providing and ensuring high-quality guest relations

• Maintaining information confidentiality at all times

• Excellent verbal and written communication skills

• Dedicated and careful—high level of accuracy and attention to detail

• Fluent in English and Basic Arabic

• Computer: MS Word, Excel, Outlook and PowerPoint RELEVANT EXPERIENCE & EMPLOYMENT

August 18, 2017 to Present

Patient Assistant Receptionist & Cashier

Al Emadi Hospital, Doha Qatar

May 2012 to December 04, 2016

Guest Service Agent / Telephone Operator/

Front Desk officer

Corp Executive Hotel Doha Suites- Doha Qatar

May 2011 – November 2011

Telephone Operator/ Receptionist

Sands Hotel, Abu Dhabi, UAE

January 2010 – April 2011

Cashier/ Order Taker/ Waiter

Pizza Hut, Americana Kuwait Food Co. Abu Dhabi UAE December 2007- March 2008

Corporate Medical Representative

United Laboratory Corporate Philippines

June 2005 – May 2007

Nurse Assistant

Roxas Memorial Provincial Hospital, Philippines

ROSE LYN B. PLAZA CV - Page 2 of 3

JOB DESCRIPTIONS

Patient Assistant / Receptionist Job Duties:

• Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.

• Directs visitors by maintaining employee and department directories; giving instructions.

• Maintains security by following procedures; monitoring logbook; issuing visitor badges.

• Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.

• Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

• Contributes to team effort by accomplishing related results as needed.

Patient assistant / Cashier

• Receive payment by cash, cheque, credit cards, or automatic debits.

• Issue receipts, refunds, credits, or change due to customers.

• Guiding and answer customer’s questions, and provide information on procedures or policies.

• Cash checks for customers.

• Compute and record totals of transactions.

• Providing training and assistance to new joined patient assistant/cashier.

Guest Service Agent / Telephone Operator/ Front Desk officer Summary: Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Accommodates guests of hotel by performing the following duties: Other duties may be assigned.

• Greets, registers, and assigns rooms to guests. Issues room key and gives directions.

• Sorts incoming mail and faxes for guests

• Transmits and receives telephone messages

• Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment and travel directions.

• Keeps records of room availability and guests' accounts

• Computes bill, collects payment, and makes change for guests

• Makes, confirms, and cancels reservations

• Assists guests with safe deposit boxes.

• Uses suggestive selling skills and company sales programs to maximize revenue and occupancy levels.

• Reports all customer requests in Opportunity Log; reports all service complaints in Service Log; performs courtesy calls and logs them in Courtesy Call Log.

• Handles accounting of money, receipts, guest accounts and credit through operation of the Fidelio / Opera system and completion of reports required to ensure company funds are secure.

• Proper uniform and nametag will be worn at all times

• Insures that incoming calls to the switchboard are answered within three rings.

• Room directions along with hotel outlets along with hours of operation must be explained to all customers.

• Approaching the guest with a problem, associate will empower himself / herself with the responsibility of assisting the customer in solving the problem. ROSE LYN B. PLAZA CV - Page 3 of 3

Telephone Operator/ Front Desk officer

• Operates switchboard equipment in order to answer incoming calls; determined intent of caller and makes appropriate connection.

• Assists in maintaining and updating telephone directories and event schedules via computerized data base

• When notified of changes in order to access correct information.

• Places long distance and conference calls for authorized parties.

• Assists in reporting telephone equipment or service complaints and problems.

• Maintains logs of calls placed and any additional information required for various reports or special projects.

• Trains or assists with new telephone operators in performance of job duties.

• Operates and maintain telephone system which disseminates informational messages to callers regarding specific topics; determines what information caller requires and plays appropriate tape; maintain tape inventory.

• Takes active part in the front office operation and performs any other duty which may be assigned by the front office manager, assistant office manager and the duty manager.

• Able to deal sufficiently and effectively with all employees, department heads and guests.

• Direct contact with guests and close relationships with all Department Heads.

• Solves problem in relation to the guest room accounts and takes necessary action to correct mistakes in conjunction with the front office manager.

REFERENCES

Ms. Ma. Vanessa Laniog

Senior Accountant – Corp Executive Hotel Doha Suites Mobile No: 974-********

E-mail: adphti@r.postjobfree.com

Mr. Mohamed Elrahim

Supervisor – Al Emadi Hospital Doha Qatar

Mobile No: 974-********

AVAILABILITY

I am available for an interview at your most convenient time.

All necessary requirements and documents are available upon request. Rose Lyn B. Plaza

Applicant

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