Service Representative Customer

CHRISTOPHER STEVENS

**** **** ******** ****** **** T Greensboro, NC 27410 · 336-***-****

**************@*****.***

Experienced Customer Service Representative with 3 years’ experience in a fast-paced environment seeking an opportunity in a team-oriented company. Proficient at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction.

EXPERIENCE

07/2019-Present

Customer Service Rep, Alorica

Assisted an average of 50 customers per shift in a fast-paced, call center environment

Used the company’s Point of Sale system to accept customer payments

Provided thorough support and problem resolution for customers

06/2015-04/2018

CUSTOMER SERVICE REPRESENTATIVE, CONDUIT global

Assisted an average of 50 customers per shift in a fast-paced, call center environment

Used the company’s Point of Sale system to accept customer payments

Provided thorough support and problem resolution for customers

05/2012-04/2015

CASHIER/BAGGER, Harris teeter

Used the company’s Point of Sale system to accept customer cash and credit card payments

Maintained a clean and orderly checkout environment

Greeted customers entering establishments

EDUCATION

09/2001-06/2005

HIGH SCHOOL DIPLOMA, Malcolm x shabazz High school

SKILLS

Experience Customer Service Representative with 3 years’ technical support experience

Proficient in MS Office applications

Proficient on computers using both Windows and Mac operating systems

Proficient in office skills (i.e. filing, typing, answering phones, etc.)

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