Customer service/data entry
Resume:
ANDREA D. LOVETT
Sugarloaf, PA. 18249
****************@*****.***
OBJECTIVE I would like to be in a position that will challenge my social, organizational, and leadership qualities in any Customer Service office setting.
SKILLS Proficient in: Microsoft Word, Medical Transcription Dictation, Proofreading
Medical Documents, and Communications in Customer Relations, Planning and Scheduling daily appointments. Professional phone etiquette and outstanding organizational skills with multitasking trained duties.
EDUCATION McCann School of Business & Technology –Hazleton, PA
Diploma in Medical Office Assistance
Graduated: January 2008
Deans List eight terms
Perfect Attendance two terms
Southeastern Academy Travel Industry –Kissimmee, FL
Certified Travel Agent
Completed Training Certification Course February 1982
WORK
EXPERIENCE
03/05/2019-
02/12/2020
Genpact LLC / Entercom Communications Corp
Customer Service Analysis
Serviced several accounts by collecting back revenue that was owed.
Entercom Communications corporation hired genpact as a third party collections company.
All of the clients that I was servicing use radio advertising and digital advertising.
I would call the customers requesting back pay, I would ask if invoices were needed, and I would also send copies of account statements.
I assisted the customer on the internet by taking payments.
I also researched delicate situations where payments were missing or misapplied.
01/18/2011- Sallie Mae/Navient
Department of Education Loan Servicing-Nanticoke Pa.
10/02/2018
Servicing Department of Education Federal Student Loans, Private Loans, for higher education qualifying students, and following federal regulations and.
Guidelines:
● Processing Deferments, Forbearances,
Repayment Options,
● Changing Due Dates
● Changing Separating Dates
● Taking Payments
● Sending Out letters to banks and mortgages
● Assisting colleges, universities and credit agencies
2006-12/2009 Hilton Reservations-Hazleton, PA
Reservation Sales Specialist
Booked Clients in reserving hotel rooms, planned itinerary for executive businessmen, CEO’s and family vacations, in domestic and international locations.
● Awarded compliment letters for appreciated customer service
● Awarded recognition in the centers bulletin for high sales
● Received monetary awards for high sales
2006-2008 Comfort keepers-Hazleton, PA
Private Duty, Personal Care Aide
Bathe, Dress, Feed, Assist all young and elderly clients with daily living needs.
2002-2006 Mountain City Nursing and Rehabilitation Centers-Hazleton, PA
Recreational Therapeutic Aide
Scheduled and planned monthly activity calendars, Assisted and supervised Geriatrics residents, Escorted residents to and from activities, indoor and outdoor, Wrote out and filed monthly documents of residents progress of decline or improvements, Observed behavior, Monitored food and beverage intake.
● Was acknowledged on organizational skills
1997-2002 YMCA-YWCA Hazleton, PA
Assistant site supervisor
Supervised before and after school daycare, Planned and implemented activities for various age groups, assisted children with homework, maintained a safe environment.
● Was requested by parents to assist their children at designated schools
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