Patient Access Manager
Resume:
Darlene Kaye Valentine
Hagerstown, MD 21742
***********@*****.***
Employment
Patient Access Manager (11/2015 Present)
Organization Name Family Healthcare of Hagerstown
201 South Cleveland Avenue Hagerstown, MD 21740
Oversee daily office operations for staff of 13 employees and 1 volunteer. Maintain employee schedules and sign off timecards biweekly as well as approve overtime.
Oversee daily operations of the Call Center, Registration, Medical Records, Transportation, the Community Outreach Worker and the Greet.
Coordinate staff activities to ensure appropriate patient care and coverage of all clerical areas.
Compose reports for management meeting and staff meetings. Coordinate monthly staff meetings and training.
Approve, sign and code bills for payment
Reduce and control office expenses
Complied annual recommendations for end of the fiscal year budget in order to meet the budgets. Budget for capital expenditures and create detail expense reports along with request to purchase capital equipment. Established and oversee implementation of an effective budgeting and accounting system that improves efficiency and reduced costs. Order and distribute office supplies while adhering to affixed office budget. Liaised with venders to order and maintain inventory of office supplies
Screen applicant s resumes as well as perform in person interviews for new hires and organize access for the computer system and phone system. Reset passwords for EMR and Windows programs. Help all staff when having issues with computer and phone systems.
Encourage creative thinking, problem solving and empowerment as part of the facility management group to improve morale and teamwork. Achieve high staff morale and retention through communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment. Mentor and encourage staff to learn new tasks and grow.
Attend weekly Management meetings, monthly Risk meetings, monthly QA meetings and monthly forms committee meetings.
Certified that equipment and supplies are properly maintained for quality patient care and safety and staff safety.
Work with other departments to ensure proper patient care.
Interpreted and communicate new or revised polices to staff. Update polices and protocols for the Patient Access department.
Attend meetings for PCMH and ensure activities are continued throughout the year.
Organize the department in accordance with administrative guidelines in order to provide specified service to meet the legal, organizational and medical guidelines.
Achieve operational goals and targets.
Investigate, provide and submit information to Quality Department about special incidents, events and complaints Identified process improvements in the day to day functioning of the Patient Access department. Investigate and report issues relating to patient care or conditions that might hinder patient well-being and staff.
Maintain a clean office.
Continually improve knowledge, skills and performance based on feedback and self-identified professional developmental needs.
Participate in facility surveys of providers and inspections of the Patient Access department.
Review and track no show reports, transportation reports and Call Center reports.
Give input for improvements and changes within the center.
Work with Health Department on varies project such as HTN grant and patient education. Work with the Healthy Kids Program to certify family practice provers and audits.
Work on United Way campaign every year and won awards for improvement of the center.
Create reports in i2i, Nextgen and Chronicall systems.
Work with answering service for on call services.
Office Supervisor (EX: 12/1995 2015)
Organization Name Meritus Medical Group North Pointe Internal Medicine and White Oak Pediatric and Internal Medicine
13424 Pennsylvania Avenue Suite 203 & 205 Hagerstown, MD 21742
Oversee daily office operations for staff of 6 providers and 13 employees. Maintain employee schedules and sign off timecards biweekly as well as approve overtime
Coordinate clinical staff activities to ensure availability of appropriate clinical and supporting staff
Compose reports for providers, senior leadership and provider/staff meetings. Coordinate monthly provider and staff meetings
Contact patients to resolve any issues
Approve, sign and code bills for payment
Reduce and control office expenses
Complied annual recommendations for end of the fiscal year budget in order to meet the budgets. Budget for capital expenditures and create detail expense reports along with request to purchase capital equipment. Established and oversee implementation of an effective budgeting and accounting system that improves efficiency and reduced costs. Order and distribute office supplies while adhering to affixed office budget. Liaised with venders to order and maintain inventory of office supplies
Enter request for all new or replacement of employees, screen applicant s resumes as well as perform in person interviews and organize access for the computer system and all required paperwork.
Practice Just Culture. Use standards for selections, promotions and termination of staff. Annual evaluations of 13 employees
Encourage creative thinking, problem solving and empowerment as part of the facility management group to improve morale and teamwork. Achieve high staff morale and retention through communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment
Supervise and manage the daily activities of 2 primary care offices team consisting of 6 providers and 13 supporting staff
Cooperate and communicate effectively with physicians to ensure client satisfaction and compliance with set standards
Certified that equipment and supplies are properly maintained for quality patient care and safety
Work with finance, IT and marketing departments as well as other medical office.
Interpreted and communicate new or revised polices to staff
Improve the product development process by incorporating design for Lean
Organize the department in accordance with administrative guidelines in order to provide specified service to meet the legal, organizational and medical guidelines
Achieve operational goals and targets
Investigate, provide and submit information to Quality Department about special incidents, events and complaints Identified process improvements in the day to day functioning of 2 medical practices. Investigate and report issues relating to patient care or conditions that might hinder patient well being
Maintain 2 clean offices
Continually improve knowledge, skills and performance based on feedback and self-identified professional developmental needs.
Participate in facility surveys and inspections made by authorized governmental agencies
Review records request and subpoenas working with Risk Management and Medical Records
Education
Hagerstown Business College
Hagerstown, Maryland 21742
Certification in Phlebotomy
Graduations date: April 1993 with a GPA average 3.11
Intern Ship: Hagerstown Medical Lab,
South Hagerstown High School
Hagerstown, Maryland 21740
Diploma 1982
Skills
Budget planning, data management, process improvement and reporting
Computer operations in Allscripts EHR/PM, Meditech, Nextgen, i2i, Truvision, Chronicall, Phone system, word perfect and excel
Fax/scanner/copier and printer operations
Experience in writing referrals, charge posting and cash posting
Strong communication skills
Experience in patient and employee scheduling and education
Orientation of new employees to medical office, staff development
Team leadership, conflict resolution and team liaison
Dependable and self-motivated
Ability to handle stress in a fast-paced environment, prioritize tasks, extremely organized
Good customer service
References: Upon request
Contact this candidate