Administrator Valencia
Resume:
CONTACT VALENCIA NOKUTHULA KABINI
***************@*****.***
*** **********. *******, ****** ******
1632. Gauteng
I am a highly driven and motivated Business Administration graduate seeking an opportunity that will enable me to grow proffessionally and enhance my skills. I possess strong analytical and problem solving skills, with the ability to make well thought out decisions, excellent written and verbal communication skills, highly trustworthy, discreet and ethical.
Date of Birth : 26/01/1995
Nationality : South Africa
Gender : Female
Home Language : Isizulu
Other Language : English
Rosebank College IIE
Bachelor of Business Administration
2020
Rosebank College IIE
Higher Certificate in Business Management
2018
Metropolitan International College
National senior Certificate (Grade 12)
2014
Excellent communication skills
Ability to work as a team and individual
Time management
Ms (PowerPoint, Excel, Word)
Attention to details
Active listening skills
Improving Customers Experience
Women Empowerment project
Educating and empowering young youth
2019_2021
Class Representive at Rosebank College IIE 2020
OBJECTIVE
PERSONAL DETAILS
EDUCATION
SKILLS
PROJECTS
INTERESTS
17/08/2020 -
17/11/2020
Reading Books, Journaling and Exercising
Top Achiever Class of 2020 Bachelor of Business Administration Best Prefect Head girl Award
Rentoza
Customer Support Administrator
Manage inbound customer queries and orders via Zendesk across mail, chat, social, and SMS channels
Drive customers to complete the online KYC and behavioural risk assessments for orders
Resolve customer issues and escalations across support, collections, fulfillment, insurance and recoveries
Drive online reviews across Google, Social and Hellopeter Collaborate with internal business units to drive customer resolution Provide continuous feedback to optimise customer processes and platforms Help maintain relevant fulfilment, refunds and payment KPI’s Assist the collections team with daily dunning process Mr Eddy Mokoena - "Community Member"
************@*****.***
Mr Gule Govender - "Lecture"
Zanele Masilela - "Mentor"
I declare that all the information provided (including any attachments) is complete and correct to the best of my knowledge. I understand that any false information provided will result in my application being disqualified or disciplinary action taken against me if iam appointed.
ACHIEVEMENTS & AWARDS
EXPERIENCE
REFERENCE
DECLARATION
Contact this candidate