CONTACT VALENCIA NOKUTHULA KABINI

adphn8@r.postjobfree.com

079*******

*** **********. *******, ****** ******

1632. Gauteng

I am a highly driven and motivated Business Administration graduate seeking an opportunity that will enable me to grow proffessionally and enhance my skills. I possess strong analytical and problem solving skills, with the ability to make well thought out decisions, excellent written and verbal communication skills, highly trustworthy, discreet and ethical.

Date of Birth : 26/01/1995

Nationality : South Africa

Gender : Female

Home Language : Isizulu

Other Language : English

Rosebank College IIE

Bachelor of Business Administration

2020

Rosebank College IIE

Higher Certificate in Business Management

2018

Metropolitan International College

National senior Certificate (Grade 12)

2014

Excellent communication skills

Ability to work as a team and individual

Time management

Ms (PowerPoint, Excel, Word)

Attention to details

Active listening skills

Improving Customers Experience

Women Empowerment project

Educating and empowering young youth

2019_2021

Class Representive at Rosebank College IIE 2020

OBJECTIVE

PERSONAL DETAILS

EDUCATION

SKILLS

PROJECTS

INTERESTS

17/08/2020 -

17/11/2020

Reading Books, Journaling and Exercising

Top Achiever Class of 2020 Bachelor of Business Administration Best Prefect Head girl Award

Rentoza

Customer Support Administrator

Manage inbound customer queries and orders via Zendesk across mail, chat, social, and SMS channels

Drive customers to complete the online KYC and behavioural risk assessments for orders

Resolve customer issues and escalations across support, collections, fulfillment, insurance and recoveries

Drive online reviews across Google, Social and Hellopeter Collaborate with internal business units to drive customer resolution Provide continuous feedback to optimise customer processes and platforms Help maintain relevant fulfilment, refunds and payment KPI’s Assist the collections team with daily dunning process Mr Eddy Mokoena - "Community Member"

adphn8@r.postjobfree.com

079*******

Mr Gule Govender - "Lecture"

079-***-****

Zanele Masilela - "Mentor"

073-*******

I declare that all the information provided (including any attachments) is complete and correct to the best of my knowledge. I understand that any false information provided will result in my application being disqualified or disciplinary action taken against me if iam appointed.

ACHIEVEMENTS & AWARDS

EXPERIENCE

REFERENCE

DECLARATION

Contact this candidate