Ny 1 Referral Specialist
Resume:
JULIE A SMITH
*************@*****.***
PROFESSIONAL GOAL:
SEEKING A POSITION ON AN EXPERIENCED, DEVOTED TEAM WHILE ASPIRING TO HELP THE ORGANIZATION SUCCEED AND EXCEED GOALS
Skills:
37 years CS experience, Typing 55-65wpm, 10-key, MS Word, MS Excel, MS Outlook, AS400 Billing, Administrative Assistant Office Procedures, Accounts Receivable, Medical Billing, CPT & HCPC Coding, Credit Debt Reconciliation, Statistical Management, Leadership Adherence, Inbound and Outbound Call Center Sales Skills
Education:
Carrington College Albuquerque, NM 12/07-10/08
Medical Billing and Coding
Columbia College of Missouri Syracuse, NY 6/01-3/03
Business Administration/Business Information Management
Utica School of Commerce Utica & Canastota, NY 1/94-6/95
Administrative Secretarial/Business Management
Work Experience:
BC Forward/Accenture Albuquerque, NM 6/20-8/21
Human Services Department, Consolidated Call Center Customer Service Agent
Contracted, remotely assisted inbound callers with confidential child support case inquiries for the State of NM Consolidated Call Service Center. Aided callers with applications for Medicaid, SNAP, and LIHEAP assistance through the Income Support Division
Randstad Staffing/Array Technologies
Assembler Albuquerque, NM 2/20-4/20
Temporary contract assignment to assemble brackets for solar paneling energy supplier
Safelite Solutions
Referral Specialist Rio Rancho, NM 11/18-12/19
Impelled inbound and outbound calls in a third-party call center environment, established new glass damage claims for various auto insurance companies, including fleet company vehicles and scheduled service for all preferred providers with pricing agreements under designated insurances
S&P Data LLC
Customer Service Agent,
Retention Specialist, Sales Rio Rancho, NM 7/17-8/18
Answered front line inbound, registered call records, directed calls to the proper department for further assistance. Instituted outbound calls to retain appointments for installation of ADT security products.
Addressed inbound sales inquiries in a call center environment, assisted existing ADT customers with upgrades, conversion options, and add-on service options to prevent loss of their valuable assets and prevent physical harm and injury with quality protective products, provided comfort and peace of mind to families across the U.S. by sales of smoke and carbon dioxide detectors
Convergys Rio Rancho, NM 7/15-1/16
Technical Support, IOS Specialist
Assisted Apple customers with their iPhones and iPads with any technical issues with their devices during Convergys’ new venture with Apple, ensured clients have a full understanding of the features, software, and iTunes applications included on their device, assisted with any repair orders, suggested replacement parts or devices for upgrades, including accessories for devices, maintained customer relationships and promoted customer loyalty to Apple products
Lifestyle Apartments at Palomas Albuquerque, NM 8/11-4/15 Assistant Manager
Processed all incoming new leases and lease renewals, applied and filing all public assistance for qualified tenants, accounts receivable, accounts payable, ordered supplies for apartment renovations and maintenance, scheduled maintenance and work orders for multiple units
Bank of America Rio Rancho, NM 11/10-7/11
Customer Solutions I
Assisted clients with initial online access & password issues, resolved transition disputes, processed qualified service charge refunds, blocked and reissued clients debit cards, sales of new accounts, suggested and offering account changes that better suit the client’s current needs, resolved any pending account transaction questions
Citibank Corporation Albuquerque, NM 8/09-11/10 Debt Reconstruction, Collections
Managed inbound and outbound calls in a call center environment for Citibank credit card clients, assisted clients in making single payments on multiple accounts within their debt portfolio, set up multiple payment arrangements for each delinquent account
Lifestyle Apartments at Palomas Albuquerque, NM 11/06-8/09
Administrative Assistant
Implemented all organizational processes from strictly hard copy to computer applicants, processed all incoming new leases and lease renewals, applied and filed public assistance for qualified tenants, accounts receivable, ordering supplies for apartment renovations and complex maintenance
Manpower/SYSCO Foods of NM Albuquerque, NM 2/06-11/06
A/R, Collections, Bill back Deductions
Issued monthly account statements for vendors’ payments, collection of delinquent accounts and scheduled payment arrangements for delinquent accounts, adjusted vendor accounts according to their individual contract agreements with SYSCO Corporation, handled all bill back deductions to submit to corporate headquarters
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