Customer Service Representative
Resume:
Kari Smith
Albany, GA *****
**************@*****.***
OBJECTIVE I am a friendly, customer service representative with many years of experience working in the industry. Detail-oriented professional with positive attitude and excellent verbal and written communication skills. I have extensive knowledge and experience in a variety of customer service. An energetic team player wising to continue my career ensuring customer satisfaction. Willing to relocate: Anywhere
Work Experience
Customer Service Associate
Alorcia inc - Albany, GA
November 2018 to June 2021
• Responded to customer requests for services, products, and company information
• Cultivated loyalty and improved sales
• Problem-Solving Skills. The number one skill you need to excel in customer service is problem-solving.
• Clear Communication.
• Friendly Attitude.
• Empathy. ...
• Business Acumen. ...
• Product/Service Knowledge. ...
• Strong Time Management.
• Handled emails, inbound calls, and outbound calls
• Assisted customers with a warm and professional attitude
• Handled billing issues and order inquiries
Customer Service Representative
Teleperformance USA (Worked Remotely) - Albany, GA February 2014 to September 2018
• Consistently met my short and long-term targets.
• Handled customer complaints with empathy and composure.
• Answered calls, responded to emails, and spoke with clients face-to- face.
• Responded to 100 + emails a day: solving any issues, assisting clients with any questions, processing refunds and goering personalized responses
• Assisted with technical support duties
• Booked appointments
• Resolved payment and order disputes
• Provided excellent technical support
Customer Service
Apple - Albany, GA
May 2011 to January 2014
• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, goering patient assistance and support
• Call clients and customers to inform them about the companies new products, services and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
• Collaborate with other call center professionals to improve customer service
• Help to train new employees and inform them about the companies customer management policies Education
College Degree in Business Management
Albany State University - Albany, GA
May 2010 to August 2014
Skills
• Customer assistance English Advanced
• Leadership (5 years)
• Time Management
• Communication Skills
• Cold Calling
• IT Support
• Technical Support
• Troubleshooting
• Salesforce
Contact this candidate