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Office Cleaner Customer Service

Location:
Augusta, GA
Salary:
$11 & up
Posted:
November 27, 2021

Contact this candidate

Resume:

Beverly Smith

Hephzibah, GA adphfn@r.postjobfree.com 706-***-****

Customer Service Manager

People-oriented professional with extensive experience developing and implementing strategies to achieve customer satisfaction. Stellar record of managing all facets of excellent customer services, leading initiatives, and driving process improvements. Instrumental in managing staff, providing training, performing due diligence, and ensuring policy compliance. Capable of communicating with diverse stakeholders, monitoring security, and resolving customer complaints. Possess excellent problem solving, relationship building, and attention to detail skills.

Proven expertise in:

●Customer Service

●Coaching & Mentoring

●Property Management

●Security & Safety

●Operations Management

●Rental Sales

●Growth Management

●Office Administration

PROFESSIONAL EXPERIENCE

Amazon, Appling, GA

AMAZON WAREHOUSE ASSOCIATE, 09/19/21 to present

Stacking pallets, scanning packages, preparing packages for shipment.

FedEx Augusta, GA

Package Handler, 03/2021 to 5/2021

Responsible for unloading and loading / and or sorting of packages of varying sizes packages,

and weights by hand, including lifting, pushing, pulling, carrying, scanning, placing packages,

as well as physical bending, twisting, kneeling etc. in a safe and efficient manner,

Cato Tax Services – North Augusta, SC

Tax Preparer, 01/2019 to 02/2019

Addressed and resolved customer concerns in a timely manner. Educated customers on rights and responsibilities as taxpayers. Performed due diligence during tax interviews. Ensured correct application of credits, deductions, and tax liabilities to tax returns, according to Publication 17 Federal Tax Code.

Key Contributions:

Maintained all documentation with 100% accuracy.

Ensured maximum client benefits and satisfaction as permitted by law.

Camilla, LLC. – Hephzibah, GA

Office Manager, 08/2013 to 08/2018

Managed rental of storage units to attain store revenue goals. Adhered to budgeted occupancy, delinquency, revenue, and insurance. Oversaw vendor purchases, contractors, and sales of retail supplies. Maintained and processed paperwork for U-Haul moving truck rentals. Provided superior customer service through proper phone selling techniques and walk-ins. Performed administrative tasks, such as collecting payments, preparing and making daily deposits along with generating daily reports.

Key Contributions:

Achieved title of “Top Sales U-Haul dealer” for 2015

Recognized as “Manager of the Year” for 2016.

Achieved 97% capacity with 100% current accounts.

Received 100% collection on past due accounts through consistent efforts.

Barton Laundry Equipment, Inc. – Augusta, GA

Customer Service Manager, 10/2012 to 10/2013

Operated machinery in laundry and dry cleaning areas, including washers, dryers, ironers, and towel folders. Fostered outstanding relationships by individualizing and nurturing loyal customers. Maintained appropriate levels of inventory and stocked retail merchandise. Performed tasks, such as cleaning and ironing customers’ clothes, handling complaints, and issuing money orders.

Key Contribution:

Boosted daily sales by 30% through consistent efforts.

Provided laundry services to customers with-in 50 miles radius.

A-Kustom Kleaning Company – Augusta, GA

Office Cleaner / Customer Service Representative, 05/2012 to 10/2012

Maintained appropriate office environment by cleaning floors, bathrooms, and hallways. Oversaw ongoing maintenance of medical facilities and commercial properties. Prepared, coordinated, and organized schedules of jobs to be completed. Set up new accounts and closed old ones. Handled customers’ requests in a professional manner. Monitored building security by performing tasks, such as locking doors after operating hours and checking electrical appliances to ensure safety.

Key Contribution:

Recognized by the managers for application of best cleaning techniques.

Maintained cleaning score at 97%

Securitas Security Service USA, Inc. – Augusta, GA

Security Officer (Master’s Tournament Only), 03/2012 to 05/2012

Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas. Warned violators of rule infractions, such as loitering, smoking, and carrying forbidden articles. Circulated among visitors, patrons, and employees to preserve order and protect property. Verified and authorized entrance and departure of employees, visitors, and other people to guard against theft. Prepared reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized person, or unusual occurrences. Escorted individuals to specified locations to provide personal protection.

Key Contribution:

Responded to alarms and calls of distress in a timely and efficient manner.

EDUCATION

Cape fear Community College – Wilmington, NC

Certificate of Business Management

Certification in Yardi Management Software and Rent Roll

Training in use of Two-way radios, CCTVs, and Two-way convex wall mirrors.



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