York, PA ***** 570-***-**** adphe9@r.postjobfree.com

FRANSHESKA GUERRERO

Successful office coordinator consistently meets or exceeds goals through insightful decisions. Works cross-functionally and applies solid organizational and project management abilities. Expert in office administration and team training. Offers exceptional technical know-how, business acumen and leadership abilities. Committed to driving team success in customer service and administrative support.

PROFESSIONAL

SUMMARY

SKILLS ● Regulatory Compliance

● Quality Assurance

Team Management and

Supervision

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Performance

Management

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● Microsoft Office Suite

Handling Customer

Complaints

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● Motivational Leadership

● Team Building

● Decision Making

Meeting Coordination and

Support

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Remote Work

Coordination

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● Honesty and Integrity

● Confidence and Drive

OFFICE COORDINATOR 07/2019 to Current

City Of York, York, PA

DEPUTY CLERK OF THE COURT 08/2018 to 07/2019

County Of York, YORK, PA

WORK HISTORY

Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.

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● Prepared meeting materials and took clear notes to distribute to stakeholders.

● Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.

● Delivered clerical support by handling range of routine and special requirements. Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

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Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.

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Trained new employees on administrative procedures, company policies and performance standards.

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Maintained office supplies inventory by checking stock and ordering new supplies as needed.

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Managed office activities by maintaining communication between clients, tracking records and filing all documents.

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● Interacted with customers by phone, email or in-person to provide information.

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Answered inquiries from general public regarding judicial procedures, court appearances and trial dates.

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ENRICHMENT PROVIDER 09/2017 to 05/2018

YORK COUNTY LIBRARIES, YORK, PA

DIRECT CARE STAFF 07/2014 to 10/2016

Weiblingers Residential Care, Bridgeville, PA

Examined legal documents submitted to courts for adherence to laws and court procedures.

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● Maintained docket calendar and database for District court. Responded to inquiries from general public regarding court appearance, trial dates, judicial procedures and fines.

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Searched files and contacted witnesses, attorneys and litigants to obtain information for court.

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● Maintained court dockets and updated disposition of cases after court hearings and trials. Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.

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Announced charges and indictments to defendants in court and recorded defendants' pleas.

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● Collected court fees and fines and recorded amounts collected in aopc.

● Met with judges, lawyers and police officials to coordinate functions of court. Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.

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● Maintained docket calendar and database for District court.

● Used aopc to prepare dockets or calendars of cases.

● Documented exhibits admitted during hearings.

● Prepared and distributed court orders, probation orders and sentencing information. Prepared and issued court orders for probation orders, sentencing information and other actions.

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● Collected court fees and fines and recorded amounts collected in aopc. Prepared courtrooms for session by supplying courtroom with paper and pens, easels and electronic equipment.

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Helped students meet course goals by establishing clear objectives for lessons, units and projects.

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Worked with enrichment providers to devise and implement support plans to help students excel.

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● Optimized instruction based on student feedback and assessments of courses. Worked closely with students and parents to increase positive feedback from parents and boost overall student success.

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● Organized activities to promote learning and increase student enjoyment.

● Met needs of different students by adapting teaching materials and methods.

● Used coordination and planning skills to achieve results according to schedule.

● Demonstrated respect, friendliness and willingness to help wherever needed.

● Successfully maintain clean, valid driver's license and access to reliable transportation. Offered friendly and efficient service to customers, handled challenging situations with ease.

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● Identified issues, analyzed information and provided solutions to problems.

● Cleaned, groomed or draped patients to prepare for surgery, treatment or examination. Cared for individuals or families during periods of illness or convalescence, providing companionship, personal care or help in adjusting to new lifestyles.

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CUSTOMER SERVICE CASHIER 03/2011 to 10/2011

WEIS MARKETS, YORK, PA

● Scheduled and accompanied clients to medical appointments.

● Helped clients manage money, pay bills and shop for groceries or personal items.

● Administered medication as directed by physician. Applied clean dressings, stockings or support bandages under direction of nurse or physician.

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● Provided safe mobility support to help patients move around personal and public spaces. Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.

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● Transported individuals to events and activities, medical appointments and shopping trips.

● Monitored and assisted residents through individual service plans.

● Documented vitals, behaviors and medications in client medical records.

● Arranged transportation and accompanied patients to doctors' offices and errands.

● Ran errands for patients, did shopping, and picked up other necessities.

● Assisted clients with daily living needs to maintain self-esteem and general wellness. Determined specific needs and provided most appropriate level of services for patient well-being.

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Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

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Recognized and reported abnormalities or changes in patients' health status to case manager.

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● Remained alert to problems or health issues of clients and competently responded. Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.

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● Resolved customer complaints and maintained clean and tidy checkout area.

● Maintained customer satisfaction with quick and professional handling of product returns.

● Monitored self-checkout systems and provided assistance or intervention where required. Maintained reports of transactions and greeted customers when entering and leaving establishment.

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● Counted money in drawers at beginning and end of each shift. Handled approximately daily credit and cash transactions for customers with accuracy and speed.

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Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.

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● Maintained current knowledge of store promotions and highlighted sales to customers.

● Performed cash, card and check transactions to complete customer purchases.

● Operated cash register to record transactions accurately and efficiently. HACC, HARRISBURG

CERTIFICATE, Phlebotomy, 09/2018

PITTSBURG TECHNICAL COLLEGE, Oakdale, PA

CERTIFICATE, PATIENT CARE TECHNICIAN, 01/2013

William Penn Senior High School, York, PA

High School Diploma, 06/2011

EDUCATION

Spanish

Native or Bilingual

LANGUAGES

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