Victoria Camara Darling
Yamacraw Drive New Providence, The Bahamas 242-***-**** ***********@*****.***
Fully vaccinated for Covid-19
Education
Mount Saint Vincent University 2008 - 2013
Bachelor of Tourism and Hospitality Management (Co-operative Education) Halifax, NS
Undergraduate Completion
Cedarbridge Academy 2004 - 2008
High School Completion (Grade 12) Devonshire, Bermuda
Work Experience
Front Office Administrator August 2019 – December 2020
Royal Palms Hotel Hamilton, Bermuda
Coordinated and managed all office activities including bookkeeping, answering local and international calls, email correspondence, overseeing purchase orders and night audit
Responsible for all front desk and concierge duties including check-in and check-out process, billing settlements, booking travel and reservations, while managing daily housekeeping and maintenance assignments
Ran overall hotel operations in the absence of the General Manager
Sales Manager and Hospitality Liaison April 2016 – August 2019
Luxury Gifts Bermuda Hamilton, BDA
Participated in the preparation, opening and daily operations of (5) new retail locations within (3) luxury resorts
Responsible for all customer relationships including resolving and following up with customer complaints as hospitality liaison
Responsible for vendor relationships, payment process and managing inventories for all local and consignment accounts
Merchandiser Supervisor September 2015 – April 2016
Butterfield & Vallis (Consumer Products Division) Devonshire, BDA
Trained and assigned merchandisers their duties, while reviewing work to achieve proper merchandising according to company and store standards
Established and maintained an effective level of communication and coordination between merchandisers, store managers, sales managers and delivery team
Participated in monthly sales meetings with sales managers, vice president and general manger
Conducted recruitment interviews and completed performance appraisals
Housekeeping Supervisor (Part time) February – August 2015
Rosewood Bermuda Hamilton Parish, BDA
Assigned workers their duties, inspected work to manage proper cleanliness and set-up according to standards while ensuring rooms are cleaned in relationship to the time
Received training in all areas of the housekeeping department, including public areas, room attendant, housekeeping coordinator, mini bar and houseman
Created a new and improved room attendant service sequence
Lead and participated in monthly linen inventory count
Front Desk Supervisor November 2013 – August 2015
Rosewood Bermuda Hamilton Parish, BDA
Participated in the managing, overseeing and training the front desk personnel
Managed general operation of the FOH when the director of rooms or front desk manager was not present, including front desk, concierge, PBX, reservations and bell staff
Assisted front desk managers in room blocking, third party reservations, leading executive meetings and creating small group resumes
Scheduled, assigned daily work, lead pre-shift meetings, informed and trained team members
Beach Club Supervisor April – November 2013
Rosewood Bermuda Hamilton Parish, BDA
Directed a team to set up, pack up, and proactively aid all guests using the equipment on the beach each day
Assisted coordinating the set-up of the beach and resort at the start of the season and the pack down of the resort at the end of the season
Trained, motivated and appraised the beach team to ensure the highest levels of standards
Assistant to the Director of Engineering (Co-op III) May – August 2011
Elbow Beach Bermuda Resort and Spa, Mandarin Oriental Paget, BDA
Answered phone calls while maintained the number of work orders and distributed them to the correct duty engineer
Assisted in creating a database using Microsoft Access to record all electrical, water and oil meter readings for the resort
Assisted in the removal and exchange of cable equipment and DVDs
Concierge Agent (Co-op II) April – August 2010
Elbow Beach Bermuda Resort and Spa, Mandarin Oriental Paget, BDA
Provided customer service arranging flights, transportation to and from the airport, hired chauffeur cars, organized tours of the city and all the tourist sites of Bermuda, etc.
Recommended and booked restaurant reservations and golf tee times
Organized private shopping, flowers, courier services and mobile phone hire
Guest Relations Co-ordinator (Co-op I) April – August 2009
Elbow Beach Bermuda Resort and Spa, Mandarin Oriental Paget, BDA
Entered guest comments and preferences into guest profiles
Assigned and monitored all appropriate welcome amenities ensuring preferences and special occasions were noted
Prior to the arrival of a VIP guest, conducted meaningful research via the internet, magazines or newspapers to create VIP profiles
Monitored and administered Guest History Incentive programme
Skills
Programming languages and software: Microsoft Office, OPERA, RoomMaster, Go Concierge, Maître D, Spiceworks, JONAS, Birchstreet, NCR Silver, Maintenance Connect and Quickbooks
Working knowledge of Spanish and Portuguese (written and oral)
Analyzed and resolved problems in a professional manner
Worked under strict deadlines and guidelines with minimal supervision
Related Course Work and Associations
Email and Newsletter Marketing Foundations, LinkedIn Learning 2021
Learning Asana, LinkedIn Learning 2021
Mailchimp Essential Training, LinkedIn Learning 2021
Personal Concierge Certificate, IAP Career College, 2020
Harvard Manage Mentor, 2015
IAPO International Association of Professional Personal Concierges