Data Capturer Office Assistant

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Curriculum Vitae

Ursula Newman

071*******; ********@*****.*** / Montgomery Park, Randburg SUMMARY

I am a devoted, trusted and reliable individual with experience gained since 1991 in many roles and capacities within the administration department. Multi-tasker and fast learner who would be an asset to your company. I am eager to secure a similar position where I can utilise my knowledge and apply my skills. Available immediately KEY SKILLS AND STRENGTHS

• Independent approach to work

• Natural organiser

• Time Management

• Dependable

• Multitasking capabilities

• Proactive

• Customer service orientated

CAREER HISTORY

PREMIER SHUTTERS AND FIRES T/A ESF SERVICES (APRIL 2016 – NOVEMBER 2021) Administration and Sales Assistant

• Assisting product knowledge to customers

• Set up client appointments

• Taking care of the customer's needs by providing and delivering professional, helpful, quality service and assistance

• Receive deliveries and ensure order is correct

• Booking collections and deliveries with couriers

• Ordering all required items as per sales order

• Supervising teams for installations and repairs

• Booking installations

• Typing up of Quotations

• Petty cash

• Ad hoc duties

• Opening and closing the office

Reference: Amelia Voges 076-***-**** / 079-***-**** Greg Voges 079-***-**** TALISMAN HERMANUS (JUNE 2013 – MARCH 2016)

Administration Assistant

• Assisting with counter sales

• Invoice processing, purchase orders, expense reports, credit notes and payment transactions

• Opening of debtors account

• Reconciling bank accounts

• Emailing of statements

• Petty cash

• Dealing with customer account related queries

• Contacting clients for payment

• Filing

Reference: Joe Terblanche 028-***-****

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TOTAL HERMANUS (APRIL 2012 – MAY 2013)

Administration Assistant

• Answer, screen and divert all incoming calls

• Placing orders to replenish merchandise as and when needed

• Reconcile creditors statements for payment

• Capturing payments

• Daily Cash up

• Banking

• Assisting with customer queries

• Supervising cashiers

• Filing and controlling of all documentation

Reference: Alan Thomas 028-***-****

Alberto-Culver South Africa (July 2007 – December 2011) Receptionist

• Answering, screening and forwarding calls in a timeous and professional manner

• Give relevant and accurate information to callers regarding their request, questions, or concerns.

• Forward all messages via email

• Ensure the reception area is clean and maintained

• Receive visitors by welcoming and directing them appropriately and notifying company personnel of visitor arrival

• Receive deliveries and ensure order is correct

• Booking collections and deliveries with couriers

• Ensure refreshment stock and arrangements

• Ordering office stationery

• Ordering all marketing related products

• Ensuring stock of products at all times

• Internal document and mail distribution

• Report telephone issues

• Manage and update the boardroom calendar

• Update the company contact list monthly, or as changes occur to ensure accuracy

• Assisting other Departments with various tasks

• Ensuring customer complaints are logged and replacements posted EARLIER CAREER

• Graylor Workwear, Secretarial Administrator, July 2005 – October 2005

• H & S Hardware and Security, Girl Friday, April 2003 – October 2004

• Zenex Oil, Admin Assistant, December 1998 – April 2000

• Abkin’s Housing, Admin Assistant, March 1997 – June 1997

• New Concept Graphics, Girl Friday, September 1992 – April 1996

• Afrox, Data Capturer, February 1992 – August 1992

• Koppel’s Manufacturing Jewellers, Office Assistant, February 1991 – January 1992 EDUCATION

Grade 12: Dinwiddie High School - English, Afrikaans, Typing, Business Economics, Geography & Home Economics QUALIFICATIONS

• Med/Evac/Fire (2009): Induction of the Occupational Health and Safety Act No. 85 of 1993

• Ken Mills (2007): Telephone Etiquette and Frontline Skills

• Quest Computer Skills (2004): Secretarial Diploma

• Rosebank College (1997): Introduction to PC’S

• Academy of Learning (1991): Introduction to Micro Computers / Multimate Wordprocessing TRAINING

• Computer Literacy: MS standard programs, Lotus Notes. ISIS, Orange Computer Software

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