Personal Assistant Secretary

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Yvonne Caroline Osborn

South African ID: 551**********

Mobile: +278******** Home: +271******** **********@*****.*** Languages English & Afrikaans

Employment Summary

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Absa Group Limited Johannesburg 1 May 2004 to- present (Retiring 30 June 2021) Ernst & Young Johannesburg 8 years

Transnet Temp Assignment

Samancor Temp Assignment

Total Temp assignment

Rennies Temp Assignment

UAL Merchant Bank Temp Assignment

Fedlife Assurance Limited 11 years

I am a self-motivated, well-organised person, who performs well under pressure. I enjoy and accept responsibility and challenges. I have had successful and friendly working relationships with my colleagues wherever I’ve been employed. Able to function independently, and enjoy the stimulation and sense of achievement of being part of a team. I am an honest, loyal, dedicated and enthusiastic worker. Education

Western Cape College 1976

Diploma: Hairdressing (NTC 1)

Polythenic School of Commerce

1973 – Grade 12 Matric

Employment History

Absa – Group Finance

May 2008 to 30 June 2021

Executive Assistant: Group Financial Director of Absa Group Limited

• To provide organisational, administrative and logistical support to the Group Financial Director in a professional manner that enhances the effectiveness of the Group Financial

• Interact with all stakeholders, especially in high-pressure situations

• Attend to all complaints lodged directly with the Group Financial Director are resolved.

• Maintain an update view of priority projects and initiatives underway and provide regular updates to the Group Financial Director on progress, risks and issues.

• Organise regular team and 1:1 interaction for direct reports on topics including performance, development and general engagement

• Take charge of general office administration including ordering of stationery and groceries.

• Manage travel, cell phone, expense claims etc. (i.e. responsible for controlling signatures, taking policy into account, urgency and effecting timeous forwarding of documents).

• Fully understand the SAP Expense system and the policies and procedures. 2

• Payment of all accounts and working closely with Accounts Payable and know Policies and procedures.

• Manage the diary of the Group Financial Director, in an efficient manner in line with the Group Financial

• Director priorities, including booking of venues, preparation of relevant meeting materials, arranging travel.

• Oversee the planning and employee discussion forums.

• Ensure that presentations are designed and prepared timeously by all departments for review by the FD.

• Support the Group Financial Director in the signoff process for risk events (losses and write-offs) by obtaining all investigation documentation.

• Liaise with other mandate holders in the BU to ensure that they follow a rigorous process before approving write-offs.

• Working closely with external auditors over results

• Co-ordination of regional and team activities, organising of functions, workshop, travel arrangements etc.

• Maintain and support all Personnel administration process

• Typing of documents/presentations

• Answering and screening of calls

• Scheduling of meetings, including arranging of parking for visitors

• Filing – organised filing system of incoming and outgoing documentation

• Printing of documentation

• Be able to be familiarize yourself with all Absa Policies and Procedures in FD absence Absa – Group Finance

July 2015 to August 2016

Secretary: Head of finance

• To provide satisfactory secretarial & administrative services to the Group Financial Controller and thereby contribute to the effective running of the department.

• Considering priorities and needs of Managers so as to allocate a reasonable period of time for each task

• Comparing diary with the Managers to agree on activities and appointments

• Ensure documentation for meeting and prior meetings are available

• Active follow-up/reminder of requests in and out

• Working closely with external auditors over results

• Co-ordination of regional and team activities

• Organising of functions, workshop, travel arrangements etc.

• Diary management

• Resolving queries related to clients where appropriate

• Routine administrative duties

• Maintain and support all Personnel administration process

• Typing of documents/presentations

• Answering and screening of calls

• Scheduling of meetings, incl arranging of parking for visitors

• Filing – organised filing system of incoming and outgoing documentation

• Printing of documentation

• Ensure logical filing to ensure easily accessible

• Arranging for payment of various invoices via the Absa Payment Process Absa – Group Finance

1 January 2005 to May 2008

Secretary: General Manager Finance & Head: Investor Relations

• To provide satisfactory secretarial & administrative services to the General Manager & Investor Relations Manager and thereby contribute to the effective running of the department.

• Considering priorities and needs of Managers so as to allocate a reasonable period of time for each task

• Comparing diary with the Managers to agree on activities and appointments

• Ensure documentation for meeting and prior meetings are available

• Active follow-up/reminder of requests in and out

• Co-ordination of regional and team activities

• Organising of functions, workshop, travel arrangements etc.

• Diary management

• Resolving queries related to clients where appropriate

• Routine administrative duties

• Maintain and support all Personnel administration process

• Typing of documentation/presentations etc.

• Answering and screening of calls

• Scheduling of meetings

• Filing – organised filing system of incoming and outgoing documentation 3

• Printing of documentation

• Ensure logical filing to ensure easily accessible

• Set up meetings and arrange lunches with bank analyst & Executive management

• Arranging for payment of various invoices via the Absa Payment Process Absa Vehicle & Asset Finance

1 May 2004 to 31 December 2004

Secretary/PA to General Manager of Operations

• To provide satisfactory secretarial & administrative services to the General Manager & Operations Manager and thereby contribute to the effectiveness of the department.

• co-ordination of regional and team activities

• Organising of functions, workshop, travel arrangements etc.

• Diary management

• Resolving queries related to clients where appropriate

• Routine administrative duties

• Updating of attendance registers

• Maintain and support all Personnel administration process

• Typing of documentation/presentations etc.

• Answering and screening of calls

• Scheduling of meetings

Ernst & Young

1 June 1996 – 30 April 2004

PA/Secretary to 4 Partners, 2 Senior Managers & 6 Managers

• Typing of documents (copy typing and Dictaphone) i.e. detailed audit reports, memorandums, letters, minutes etc., save then into the client folder on the network and print.

• Typing is performed on Windows 95/97, 2000, Excel and Power Point.

• Typing speed 70 wpm.

• Proof read documents before handing them to the Partners/managers.

• Draft correspondence for the partners/managers, pertaining to fee note cover letters etc.

• Update client details.

• Check partners/managers/managers e-mail messages.

• Answer telephones and take messages.

• Work In Progress and Debtors

• Preparing of fee notes on Excel.

• Complete all timesheet adjustments, new matter codes, bad debt and disbursements forms.

• Handle all queries from time recording and accounts.

• Liaise with and perform various tasks for the partners/managers i.e. retrieving documents for clients.

• Faxing of fee notes etc., which the client may have misplaced to them on own accord.

• Respond to a client related matters on behalf of partners/managers, messages if the information is at hand.

• Schedule meetings with client on behalf of partners/managers

• keep a complete updated computer diary system for the partners/managers.

• Schedule, re-schedule and cancel appointment on own accords.

• Arrange venues for the meetings, conferences and notify attendees and organise clients lunches and ensure parking is booked for all visitors.

• General office

• Liaise with the managers at the beginning of each day as to any requirements/tasks they may have for the day.

• Arrange to have faulty equipment repaired i.e. furniture.

• Report any computer problems experienced i.e. network down,

• See to the availability of paper at printers and arrange for ink cartridge to replace when needed. Responsible for ordering of stationery.

• Arrange all printing and binding of Annual Financial Statements and reports etc.

• This includes completion of the printing requisition form and checking the documents.

• Draft letters and signs them on behalf of the partners/managers.

• Required to do typing, time transfers; arrange meetings etc. for staff from other departments due to the fact that they are linked to the manager’s client database.

• Update data and maintain client database of partners/managers.

• Open all incoming client related mail for the managers and partners/managers.

• Draft replies on behalf of the managers. Arrange for delivery of urgent documents.

• Complete cheque requisitions in respect of payments for these services. 4

• Liaise with the in-house travel agent; fill in the requisition form.

• Arrange flight bookings, accommodation reservations and car hire for partners/managers.

• i have been responsible for the completion of partners/managers timesheets plus their respective expense reports. Making sure that it is correct and confirmed timeously.

• Over the last four years I have worked closely with the Public Sector Group at Ernst & Young. I had extensive dealings with the Auditor-General’s management in Parktown. I have typed the Summary Review Memorandums, Strategic Audit Planning Document, Informal Queries and Qualified Audit Reports. I have been responsible for all the payments of the accounts. Had numerous dealings with the Finance Department of the Auditor-General’s office in Pretoria.

• I have also been involved with the conference bookings for Institute of Management Finance Officers, Institute of Local Government Management (ILGM) and the Auditor-General Commonwealth conference at Sun City last year.

• I had dealings with most of the top management of the Greater Johannesburg Metropolitan Council, Southern Metropolitan Local Council and the four Councils and worked closely with the joint auditors (KMMT Brey, Deloitte & Touche, Yunus Laher, Pricewaterhouse Coopers etc.).

Fedlife Assurance Limited

5 February 1985 – 31 December 1995

Secretary / Personal Assistant

• Typed all correspondence on Dictaphone, MultiMate and MS Office – totally au fait with MS Office, Printmaster and Newsmaster

• Filing and handling of commission statements

• Sorting of all debit order letters

• Ordering of stationery

• Reconciliation of petty cash

• Filing of all faim advises

• Controlling of parking bays

• Client liaison, travel arrangements, keeping diaries and screening calls

• Arranging of all functions

• Opening of two branches, organising catering, flowers, and drinks, hiring of tables and linen for approximately 300 people.

• Arranging Xmas lunches for approx. 60 people. Planning venue and arranging catering.

• Arranging kiddie’s Xmas parties –jumping castles, Xmas packs and gifts.

• Planning yearly broker awards, collating names of brokers and posting of invites.

• Arranging catering for approx. 300 brokers including management and staff. Seeing to printing of name tags and broker certificates.

• Arranging functions for 5 and 10 year wards – either cocktail party or breakfast at the office or outside venues.

• Planning and setting up of offices

• Planning with builders and looking after the proper setting up of offices

• Seeing to maintenance of offices.

• Arranging of water coolers and coffee machines

• Choosing pictures and frames

• Buying of office furniture and appliances

• Purchasing of typewriters and replacing old faxes and photocopiers

• Reconciliation of accounts

• Reconciliations of budgets for the year

• Paying of all branch accounts

• Arranged conferences for administration and sales staff

• Booking venue and setting up of conference facilities

• Arranging Multi Rand forum and audition day in January each year. TEMPORARY ASSIGNMENTS

COZENS PERSONNEL

COMPANY DATE POSITION

Blue Ribbon Bakery 23.01.96 – 25.01.96 Secretary / PA Transnet 30.01.96 – 02.02.96 Secretary

Total 05.02.96 – 07.02.96 Receptionist

Rennies Travel 12.02.96 – 23.02.96 Secretary

Sage Life 26.02.96 – 27.02.96 Secretary

UAL Merchant Bank 01.03.96 – 08.03.96 Secretary

Ernst & Young 18.03.96 – 16.04.96 Secretary / PA

Gencor 17.04.96 – 19.04.96 Secretary

Samancor Limited 22.04.96 – 26.04.96 Secretary

Ernst & Young 29.04.96 –31.05.96 Secretary

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