Team leader

YAKUB HASAN NAIK

Objectives

To work faithfully and honestly for the organization, to put all the efforts, ability knowledge, Sincerity & experience into work for helping the organization to achieve its growth and prosperity which will turn lead to growth and prosperity. To keep self-ready for all the challenging work, accept it and complete it.

Experience

Orient Travels and Tourism Agency LLC,, UAE @ Jan 2006---2020 One of the biggest travel agency in northern emirates with automation Sabre, Galileo and Amadeus Team leader – Operation for division of CWT / Orient Travels @ Jan 2014---2020

Team Management

Handling reservation and ticketing for VIP and group bookings

Assist corporate team on marine fares and ticketing

Negotiate with suppliers for group booking and special fares

Ensure SLA, client satisfaction and staff performance at all time

Ensure safety, security, compliance on client policies and MIS data

Regular Team huddles for positivity,confidence, clarity and team work, to ensure quality service for retention and to generate revenue for the organization

Conduct Regular team meeting to discuss on updates, policies, promote GSA carriers, upsell

, and confirm understanding with team mates and ensure smooth service level maintained

Assist teammates with critical situation, difficult itinerary, options,reissuance and refunds

Ensure all client complaints are thoroughly investigated, swiftly responded and forwarded to feedback team for resolve Ensure health, safety and security at all time

Ensure issue tracker for client and suppliers are updated on regularly basis

Daily reports and attend weekly meeting with managements to share and discuss on highlights lowlights, risk and next step

Preparing after office and weekend roster and overtime sheets

Follow up calls with clients to get feedback on service level satisfaction and to build good relationship

Senior Travel Executive—Corporate travel Desk @2006-2013

Experienced handling 35 active and non-active corporates clients

Handled reservation and ticketing,rebooking, reissuance for corporate and marine clients such as KBR, Gulmar Offshore, and Seadril, etc

Worked on implant desk for clients like Meydan, parsons Brinkerhoff, Loreal, BAT

Preparing and suggesting itineraries with multiple options to provide lower fare quotes and gain client satisfaction and retention

Build good relation with suppliers to negotiate for group bookings and confirmation

Upsell service for insurance, hotel, car, meet and assist while providing initial quotation

Reporting of documents with LPO on timely manner to avoid delay in invoicing and payments.

Assisted team mates by preparing easy reference for airlines with rebooking codes and commission tables

Achievements with Orient travels

Appreciation received by the Regional commercial officer of parson Brinkerhoff for efficiency and good work, the same was further appreciated by GM and CEO

Appreciation received from GM and CEO as motivational incentive for generating revenue

Awarded Quality performance star for 3 consecutive quarters for the year 2018 as a team leader

Appreciation received from client Visa, for smoothly and professionally handling a group of 250 passengers from different countries, for arranging complete service,Air, Car, Hotel, Marhaba, and the same was appreciated by PM and GM

Achieved individual monthly target to generate revenue for company and to benefit incentive

Trans Saudi Travel & Tour Agency, Dammam, Saudi Arabia. @ Aug 1999 – 2005 One of the top ten Travel Agencies in the Eastern Province, Saudi Arabia. Equipped with automations Like AMADEUS, GALILEO.

Travel executive retails and corporate desk

Handled reservation, ticketing, rebooking, refunds for domestic and international travels

Handling air, car, rail and visa assistance services

Suggesting options with best quotation for client satisfaction and customer service,

Preparing invoices and making follow ups for LPO and payments

Managed retentions by achieving individual target set by the company.

Stop & Shop Travels and Tours. (Mumbai) @ Feb 1997 - 1999

Worked as a Travel Executive for domestic and international travel desk

Managed air reservation and ticketing on GDS Amadeus and World span.

Handled walk-in and corporate clients such as National paints and DSP Merrill lynch

Handled inquiries for Visas submission, new passports and renewals also arranged immigration requirement

Educational Qualification

Bachelor’s Degree (B.Com)

Professional Qualifications:

Diploma in International Air fares – Ticketing & Travel Tours management from IAFD training center IATA-UFTA authorized. (Mumbai Sep 1996)

Additional Qualifications

successfully completed Gulf Air fares and ticketing course PT-I with 79% held in 1999 Dammam KSA.

successfully completed Gulf Air fares and ticketing course PT-II with 95% held in 2001 Dammam KSA.

successfully completed basic course in MS-Office

Computer Skills

Certified Training Program of Amadeus Fares & Ticketing (Amadeus Dhahran)

Certified Training Program Sabre and Galileo Fares & Ticketing (Dubai)

Personal Details

Place of Birth : Mumbai, Maharashtra

Marital Status : Married

Languages Known : English, Hindi, Marathi and can speak Arabic

Contact Mbl : 0091 720-***-**** –India

Contact Mbl : 00-971-*********

Email : ********@*****.***

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