SHERRY ANDERSON

**** **** *** *

Bradenton, FL **203

Cell 727-***-****.

E-mail adph85@r.postjobfree.com

Robson Corporation Sarasota FL

May 2021 to Present

Purchasing/Customer Service/Permitting/Administration

Researching and comparing suppliers, goods, and services

Selecting the most suitable suppliers in terms of reliability, product quality, and cost-efficiency

Monitoring inventory levels and determining purchase needs

Requesting cost proposals and negotiating contracts and prices

Preparing and processing purchase orders

Maintaining records of all transactions, purchase orders, receipts, and payments

Scheduling and verifying purchase deliveries

Building and maintaining positive, long-term supplier relations

Scheduling customer deliveries and arranging payments

Coordinating with office staff to inform customers of product updates and delivery

Speaking with customers and resolving conflicts or issues that may arise

Permitting submittal

Scheduling no-cuts

Scheduling inspections and ensuring that the inspections pass

Coordinating results with the customer and the sales office staff

Williams Sonoma San Francisco CA

Nov 2019 to May 2021

Customer Service Associate/Learning Coach/Resolution Team

Proactively reach out to the customer for follow-up and resolution

Provide detailed resolution to the customer and document the resolution in the customer’s order(s)

Utilization of all department resources and business partners to ensure positive customer follow-up and resolution outcome

Understand the company’s policy and procedures in formulating the resolution and following up with the customer – the ability to provide a creative resolution outside of the established guidelines but still follow the system processes to achieve the desired outcome

Promptly identify, research, and resolve customer issues utilizing all systems provided to you.

Project a professional company image

Monitor time and attendance of associates, monitor associate phone calls, deescalate customer complaints, mentor new hires

Manage departmental adherence to policy and procedures, audit associate progression between module completions

Communicate effectively through various sources (ex: Skype, e-mail, phone, meeting space)

Report and present class completion feedback to stakeholders

Take calls to assist customers with anything from placing orders and facilitating returns, to locating products and scheduling deliveries for all brands

Inspire customer loyalty

Address customer questions and concerns regarding product and delivery information

Provide product information, review alternative solutions if an item is out of stock and place orders for the customer

Successfully negotiate and appease customers using a variety of methods established by company guidelines

Check inventory, process returns, issue replacements and credits for damaged or defective merchandise

Manatee County Government Bradenton FL

Feb 2019 to Sept 2019

Procurement Agent

Management of a high volume of diverse work, including coordination of activities to meet County deadlines and directly interacting with County officials and department heads

Provide concise responses to complex requests for multiple issues related to procurement

Prioritize assigned work to meet the changing needs of the County; continually monitor status of assigned work and re-prioritizes work in progress, as required

Maintain a timely and accurate communications exchange with County departments to understand their priorities and explain status of pertinent purchase requests

Use multiple standard solicitations, agreements, and other procurement related template documents for the procurement of goods, services, supplies and construction

Work with departments in obtaining specifications and assists with development and review to ensure specifications are clear, concise and unambiguous language

Advertisement of solicitation opportunities

Schedule and facilitate information conferences, site visits, bid openings and evaluation committee meetings

Negotiate contracts for goods, services, supplies and construction

Performs in-depth due diligence to determine bid responsiveness / responsibility, tabulates and evaluates pricing, and prepares recommendations for award

Assist clients with supplier performance issues and provides direction accordingly

Effectively communicate purchasing policies and procedures to County staff and the supplier community

Prepare and maintain accurate records and documentation on all solicitations, responses, purchases, contracts, correspondence and related follow-up

Honeycomb Company of America Sarasota, FL

Feb 2015 to Oct 2018

Raw Material Buyer Honeycomb Company of America

Place purchase orders based on daily requirements with suppliers meeting strict aerospace requirements

Create and maintain professional relationships with suppliers to encourage cost reductions, OTD improvements, and manufacturability improvements

Flow down all applicable clauses from contracts (i.e. FAR, DFARS, Quality, ITAR, EAR, etc.)

Facilitate relationship between supplier and inside groups (engineering, manufacturing, quality etc.)

Communicate daily with Production on orders that would not meet the Production Schedule

Prepare competitive bidding documentation and evaluate supplier

Negotiate contractual terms regarding quantity, price, delivery, quality, freight routings, and other standard or special contract terms

Expedite supplier material, where required, to meet shortfall between current plan and customer order requirements

Coordinate with Accounts Payable on billing (invoice) and/or credit issues

Coordinate with shipping and supplier the return, rework, or exchange of defective materials

Staffing Resource Group Sarasota, FL

March 2014 to Dec 2014

Contract Sr. Buyer Labinal Power Systems a division of Safran

Reviewed daily requirements, interpreted blueprints and placed purchase orders for materials

Developed professional relationships with suppliers to encourage cost reductions and facilitated relationship between supplier and inside groups (engineering, manufacturing, quality etc.)

Utilized appropriate material control techniques (VMI, Kan-Ban, Consignment, Min/Max etc.)

Communicated daily with Production on orders that would not meet the Production Schedule

Prepared competitive bidding documentation and evaluate supplier quotations to select sources of supply utilizing commercially available sources to verify financial stability

Negotiated contractual terms regarding quantity, price, delivery, quality, freight routings, and other standard or special contract terms

Evaluated current and potential sources of supply to identify and prioritize areas requiring new sources of supply or performance improvement

Expedited supplier material, where required, to meet shortfall between current plan and customer order requirements

Coordinated with Accounts Payable on billing (invoice) and/or credit issues

Coordinated with shipping and supplier the return, rework, or exchange of defective materials

Supported cost reduction projects and improvement initiatives to achieve overall business objectives

Analyzed data, including enterprise requirements planning information and prepared reports as needed to facilitate and recommend actions to ensure optimal delivery of supplier materials

CAE Healthcare Sarasota, FL

Oct 2013 to March 2014

Strategic Sourcing Specialist

Purchased electromechanical materials to support manufacturing and customer service requirements

Placed purchase orders based on supplier lead times and company demand to ensure availability of material

Performed vendor rating analyses of existing and potential vendors for delivery, quality and financial performance

Negotiated terms and conditions with new and potential suppliers to ensure quality, on time delivery, while minimizing costs.

Compiling, coding, categorizing, calculating, tabulating, auditing, verifying information or data

Translating or explaining what information means and how it can be used

Evaluated information to determine compliance with standards

Provided guidance and expert advice to management or other groups on technical, systems, or process-related topics

TRAK Microwave Tampa FL

Feb 2007 to Oct 2013

Senior Buyer/Planner

Planned/purchased and maintained throughput of all materials including, but not limited to, machined parts, hardware, mechanical, electromechanical, MRO, subassemblies

Relied on extensive experience and judgment, using a wide degree of creativity and latitude to plan and accomplish goals

Interfaced with department supervisors, manufacturing managers, program managers, and engineering design team to determine status of assigned projects

Created and tracked purchase orders and subcontracts, resolved any purchase part and/or accounting issues

Interviewed and approved new suppliers ensuring compliance with all US regulations, drawing/blueprint/schematic call outs including ITAR, EAR, DFAR UT, DPA, NADCAP

Maintained traceability for all raw materials for space and flight hardware

Dealt with a wide variety of variables in situations where only limited standardization existed

Created and maintained spreadsheets so engineering/program management can see status of jobs and materials not shown in MRP/ERP

Improved communications between production and engineering resulting in higher productivity on orders

Improved raw material lead-time by working with suppliers to prioritize and hold stock

MRP/ERP Systems Used:

AS400, Mass 90 & 200, Visibility, Oracle, Deltek Cost Point, MFG-Pro, PROCOMM

Seminars/classes Attended:

Stress Management, Business Writing, Time Management, QLP "Train the Trainer", Zenger Miller "Front Line Leader", ISO Internal Auditor Training, SPC & Control Charting, Capability Studies, Variation & Decomposition, Intro. to Six Sigma Quality, Acceptance Sampling, Lean Manufacturing, Kanban, JIT, AS400, Word-processing, Microsoft Word, WordPerfect, Excel, dBASE 3+, Lotus, Crystal Reports. Windows 2000 server, Windows 2003 Server. Exchange. Sophos, Veritas, How to Supervise. Metrology, SPC, Technician Refresher Course, Intro. to Data Processing, Cobol, Intro. To Business, General Accounting, Technical Writing, DOS, Windows, Lotus, Quickbooks

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