Power Systems Audit Associate
Resume:
SHERRY ANDERSON
Bradenton, FL **203
Cell 727-***-****.
E-mail ******.*************@*****.***
Robson Corporation Sarasota FL
May 2021 to Present
Purchasing/Customer Service/Permitting/Administration
Researching and comparing suppliers, goods, and services
Selecting the most suitable suppliers in terms of reliability, product quality, and cost-efficiency
Monitoring inventory levels and determining purchase needs
Requesting cost proposals and negotiating contracts and prices
Preparing and processing purchase orders
Maintaining records of all transactions, purchase orders, receipts, and payments
Scheduling and verifying purchase deliveries
Building and maintaining positive, long-term supplier relations
Scheduling customer deliveries and arranging payments
Coordinating with office staff to inform customers of product updates and delivery
Speaking with customers and resolving conflicts or issues that may arise
Permitting submittal
Scheduling no-cuts
Scheduling inspections and ensuring that the inspections pass
Coordinating results with the customer and the sales office staff
Williams Sonoma San Francisco CA
Nov 2019 to May 2021
Customer Service Associate/Learning Coach/Resolution Team
Proactively reach out to the customer for follow-up and resolution
Provide detailed resolution to the customer and document the resolution in the customer’s order(s)
Utilization of all department resources and business partners to ensure positive customer follow-up and resolution outcome
Understand the company’s policy and procedures in formulating the resolution and following up with the customer – the ability to provide a creative resolution outside of the established guidelines but still follow the system processes to achieve the desired outcome
Promptly identify, research, and resolve customer issues utilizing all systems provided to you.
Project a professional company image
Monitor time and attendance of associates, monitor associate phone calls, deescalate customer complaints, mentor new hires
Manage departmental adherence to policy and procedures, audit associate progression between module completions
Communicate effectively through various sources (ex: Skype, e-mail, phone, meeting space)
Report and present class completion feedback to stakeholders
Take calls to assist customers with anything from placing orders and facilitating returns, to locating products and scheduling deliveries for all brands
Inspire customer loyalty
Address customer questions and concerns regarding product and delivery information
Provide product information, review alternative solutions if an item is out of stock and place orders for the customer
Successfully negotiate and appease customers using a variety of methods established by company guidelines
Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
Manatee County Government Bradenton FL
Feb 2019 to Sept 2019
Procurement Agent
Management of a high volume of diverse work, including coordination of activities to meet County deadlines and directly interacting with County officials and department heads
Provide concise responses to complex requests for multiple issues related to procurement
Prioritize assigned work to meet the changing needs of the County; continually monitor status of assigned work and re-prioritizes work in progress, as required
Maintain a timely and accurate communications exchange with County departments to understand their priorities and explain status of pertinent purchase requests
Use multiple standard solicitations, agreements, and other procurement related template documents for the procurement of goods, services, supplies and construction
Work with departments in obtaining specifications and assists with development and review to ensure specifications are clear, concise and unambiguous language
Advertisement of solicitation opportunities
Schedule and facilitate information conferences, site visits, bid openings and evaluation committee meetings
Negotiate contracts for goods, services, supplies and construction
Performs in-depth due diligence to determine bid responsiveness / responsibility, tabulates and evaluates pricing, and prepares recommendations for award
Assist clients with supplier performance issues and provides direction accordingly
Effectively communicate purchasing policies and procedures to County staff and the supplier community
Prepare and maintain accurate records and documentation on all solicitations, responses, purchases, contracts, correspondence and related follow-up
Honeycomb Company of America Sarasota, FL
Feb 2015 to Oct 2018
Raw Material Buyer Honeycomb Company of America
Place purchase orders based on daily requirements with suppliers meeting strict aerospace requirements
Create and maintain professional relationships with suppliers to encourage cost reductions, OTD improvements, and manufacturability improvements
Flow down all applicable clauses from contracts (i.e. FAR, DFARS, Quality, ITAR, EAR, etc.)
Facilitate relationship between supplier and inside groups (engineering, manufacturing, quality etc.)
Communicate daily with Production on orders that would not meet the Production Schedule
Prepare competitive bidding documentation and evaluate supplier
Negotiate contractual terms regarding quantity, price, delivery, quality, freight routings, and other standard or special contract terms
Expedite supplier material, where required, to meet shortfall between current plan and customer order requirements
Coordinate with Accounts Payable on billing (invoice) and/or credit issues
Coordinate with shipping and supplier the return, rework, or exchange of defective materials
Staffing Resource Group Sarasota, FL
March 2014 to Dec 2014
Contract Sr. Buyer Labinal Power Systems a division of Safran
Reviewed daily requirements, interpreted blueprints and placed purchase orders for materials
Developed professional relationships with suppliers to encourage cost reductions and facilitated relationship between supplier and inside groups (engineering, manufacturing, quality etc.)
Utilized appropriate material control techniques (VMI, Kan-Ban, Consignment, Min/Max etc.)
Communicated daily with Production on orders that would not meet the Production Schedule
Prepared competitive bidding documentation and evaluate supplier quotations to select sources of supply utilizing commercially available sources to verify financial stability
Negotiated contractual terms regarding quantity, price, delivery, quality, freight routings, and other standard or special contract terms
Evaluated current and potential sources of supply to identify and prioritize areas requiring new sources of supply or performance improvement
Expedited supplier material, where required, to meet shortfall between current plan and customer order requirements
Coordinated with Accounts Payable on billing (invoice) and/or credit issues
Coordinated with shipping and supplier the return, rework, or exchange of defective materials
Supported cost reduction projects and improvement initiatives to achieve overall business objectives
Analyzed data, including enterprise requirements planning information and prepared reports as needed to facilitate and recommend actions to ensure optimal delivery of supplier materials
CAE Healthcare Sarasota, FL
Oct 2013 to March 2014
Strategic Sourcing Specialist
Purchased electromechanical materials to support manufacturing and customer service requirements
Placed purchase orders based on supplier lead times and company demand to ensure availability of material
Performed vendor rating analyses of existing and potential vendors for delivery, quality and financial performance
Negotiated terms and conditions with new and potential suppliers to ensure quality, on time delivery, while minimizing costs.
Compiling, coding, categorizing, calculating, tabulating, auditing, verifying information or data
Translating or explaining what information means and how it can be used
Evaluated information to determine compliance with standards
Provided guidance and expert advice to management or other groups on technical, systems, or process-related topics
TRAK Microwave Tampa FL
Feb 2007 to Oct 2013
Senior Buyer/Planner
Planned/purchased and maintained throughput of all materials including, but not limited to, machined parts, hardware, mechanical, electromechanical, MRO, subassemblies
Relied on extensive experience and judgment, using a wide degree of creativity and latitude to plan and accomplish goals
Interfaced with department supervisors, manufacturing managers, program managers, and engineering design team to determine status of assigned projects
Created and tracked purchase orders and subcontracts, resolved any purchase part and/or accounting issues
Interviewed and approved new suppliers ensuring compliance with all US regulations, drawing/blueprint/schematic call outs including ITAR, EAR, DFAR UT, DPA, NADCAP
Maintained traceability for all raw materials for space and flight hardware
Dealt with a wide variety of variables in situations where only limited standardization existed
Created and maintained spreadsheets so engineering/program management can see status of jobs and materials not shown in MRP/ERP
Improved communications between production and engineering resulting in higher productivity on orders
Improved raw material lead-time by working with suppliers to prioritize and hold stock
MRP/ERP Systems Used:
AS400, Mass 90 & 200, Visibility, Oracle, Deltek Cost Point, MFG-Pro, PROCOMM
Seminars/classes Attended:
Stress Management, Business Writing, Time Management, QLP "Train the Trainer", Zenger Miller "Front Line Leader", ISO Internal Auditor Training, SPC & Control Charting, Capability Studies, Variation & Decomposition, Intro. to Six Sigma Quality, Acceptance Sampling, Lean Manufacturing, Kanban, JIT, AS400, Word-processing, Microsoft Word, WordPerfect, Excel, dBASE 3+, Lotus, Crystal Reports. Windows 2000 server, Windows 2003 Server. Exchange. Sophos, Veritas, How to Supervise. Metrology, SPC, Technician Refresher Course, Intro. to Data Processing, Cobol, Intro. To Business, General Accounting, Technical Writing, DOS, Windows, Lotus, Quickbooks
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