Customer Service Representative

Elyce Hastings 951-***-****

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Driven Reporter who is successful at creating engaging narratives for important stories. Increases readership and brand loyalty with reliable and factual reporting. Brings a well-developed source network and stellar public reputation.

Skills

● Story writing

● Research

● Analytical thinking

● Formatting

● Copy Editing

● News Literacy

● Content Creation

● Audience Engagement

● Public Speaking

● Planning

● Check Facts

● Adobe Photoshop

● Adobe InDesign

● Story Pitching

Experience

Broadcast Journalist, Hollywood Weekly Magazine - Aug 202- May 2021, Los Angeles, CA

● Handled long-term research and reporting with tenacious dedication to truth in reporting.

● Build robust stories to successfully engage audiences and increase readership.

● Worked closely with television and web content teams to develop cohesive cross-platform stories.

● Revised work to match the editor’s requirements and the space allotted for the story.

● Cultivated trusting relationship with each source and carefully protected identity of each.

● Produced factual stories for the publication based on interviews, research and first-hand observations. Customer Service Agent, Hastings LLC- Jun 2018- Jan 2019, Temecula, CA

● Leveraged experience and customer service skills to guide callers toward optimal support options.

● Researched issues across multiple databases to fully understand and address concerns.

● Combined active listening skills, prepared scripts, and personal communication expertise to determine the best solution for each caller.

● Opened and closed accounts and processed applications. Customer Service Representative, A-1 Courier Services - Feb 2017- Jan 201, Temecula, CA

● Managed inbound and outbound calls to respond to inquiries and resolve concerns.

● Recommended products and services to members and educated customers about relevant offerings.

● Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor.

● Utilized organization’s computer system to look up and record information concerning member accounts.

● Used upselling and cross-selling techniques to provide solutions to customer issues.

● Assisted members by coordinating responses involving multiple departments and personnel. Intern Journalist, Scriberr News Room- June 2021-August 2021, Los Angeles, CA

● Worked with the reporting team to develop stories on a daily basis in a 24/7 environment.

● Pitched stories for trending topics and created series where applicable

● Maintained very high non-bias quality of ongoing news in both written and digital form.

● Assisted in copyediting quality pieces that have gone on to become published works. Education

Bachelors of Journalism, Journalism with emphasis in Broadcasting/ Minor in English Lit Mt San Jacinto College - Menifee, CA

Chaparral High School--Temecula, CA, 2017

Work Samples:

https://docs.google.com/file/d/1znNSC4P-mLM3C6iKFmVumhx9TZRErDyc/edit?usp=docslist_api&filetype=msw ord

https://issuu.com/hollywood/docs/4_13_21_the_dairy_poster/s/12077137

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