Administration/Management

LAURA FRERKING

*** * ******* ******, *** Baden, IL 62265 **************@*****.*** 812-***-****

Healthcare/Facility Administrator, Director & Manager

PROFESSIONAL SUMMARY

●Accomplished, patient-centered and process oriented professional with extensive medial and operational management background.

●History of strengthening compliance; improving processes; and elevating output, quality, patient satisfaction and employee morale to all-time bests.

●Proven ability to increase efficiency and quality of operations and customer service while providing expert clinical direction as needed.

●Builds and retains high-performance teams by hiring, developing and motivating professional teams. Leads cross-functional teams in delivering strategic initiatives proven to improve systems, processes and bottom-line results.

●Excellent communicator; success building cohesive teams focused on production goals, safety, and throughput.

AREAS OF EXPERTISE

Administrative Hospital Procedures Operations Management Strategic Planning Project Management Resource Management Financial Management & Reporting Payroll Administration Recruitment & Staffing Team Supervision & Training Supply Chain Management P&L Management & Cost Controls Forecasting, Scorecards & KPIs Leadership/Management Accounts payable/Accounts receivable Budgeting Documentation & Reporting Contract Negotiations De Novo Development Human Resources Time Management Strong Work Ethic Analytic & Problem Solving Survey and Survey Readiness Negotiation Customer Service Policy / Procedure Development Patient Evaluation/Intervention Value Based Care Standard Policies & Regulations Medical Terminologies Relationship Building Cross-Functional Supervision Decision-Making Critical Thinking Communication

PROFESSIONAL EXPERIENCE

Frerking Consulting Mar 2016 – Present

Consultant

●Provide guidance and direction during the startup of clinics/practices, as well as policy/procedure development.

●Oversee restructuring and business turnaround from loss to profit, including human resource reorganization.

●Perform material management, contract negotiation, proforma, supply change management, and implementation, training, candidate sourcing, and budget development.

●Pay attention to detail while conducting P &L analysis and developing billing structure.

●Drive sales and marketing strategies to increase revenues.

Davita Inc. – Belleville, IL Mar 2016 – March 2019

Facility Administrator

●Oversaw staff of 60 - 65 employees, nurturing a proactive work environment through effective communication and prompt conflict resolution.

●Managed budget and track expenses against plans, directed purchasing and managed inventory, payroll, transactions, and invoicing.

●Directed the hiring and recruitment of personnel in all departments while coordinating their training and development to enable them reach their potential and add value to the business.

●Reviewed and streamlined processes to maximize operational efficiency and overcome obstacles.

●Managed multiple projects simultaneously to aid executive leaders.

●Generated regular and comprehensive reports to facilitate executive-level decision-making.

●Realized patient satisfaction by training and mentoring staff on customer service best practices and safety standards.

●Paid attention to detail while performing account reconciliations and resolving variances.

●Assigned and delegated employee areas, schedule staff breaks and authorize overtime.

●Closely monitored Infection Control and Critical Incidents, Risk Management and Quality Improvement plans.

●Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan.

●Recruited, hired, trained and coached on average of 30 new employees per year.

●Achieved a 5-Star Facility Status in collaboration with Divisional Vice President to improve Dialysis Quality Indicator Performance.

●Grew customer base by 17% by developing and implementing effective marketing strategies.

●Reduced overtime hours by adjusting hours of operation to meet patient demand and designed cross-training initiatives to minimize labor needs.

●Consistently met operational and financial objectives across the organization through planning and execution of effective strategies.

●Boosted the organization's reputation by driving effective community outreach and public relations initiatives.

●Strengthened policies and procedures to provide better and more cost-effective care to patients.

St. Antony’s Medical Center – St. Louis, MO Jul 2013 – Aug 2016

Multi Practice Medical Office Manager

●Supervised and directed the daily activities of a clinical team consisting of 45 physicians, nurses and support staff.

●Managed fiscal operations, including planning budgets, authorizing expenditures, and accounting, establishing service rates, and coordinating financial reporting.

●Created staff schedules and assignments based on facility needs and equipment availability.

●Strictly enforced all applicable laws and regulations, including Medicare and Medicaid regulations.

●Thoroughly reviewed customer survey information to prioritize areas of improvement that included Press Ganey and private surveys sent by the organization.

●Developed departmental goals, objectives, performance standards, policies, and procedures.

●Interpreted and communicated new or revised policies to staff.

●Established close working relationship with department managers to promptly resolve problems and improve services.

●Identified and explored process improvements in the daily functioning of the department.

●Administered job knowledge assessments and competency testing for certification-level training.

●Acted as an organizational representative for managed healthcare plans and instructional leader for implementation to obtain set guidelines and goals.

●Improved efficiency and reduced costs by establishing and implementing effective budgeting and accounting system.

●Recruited, hired, trained and coached about 15 new employees per year.

●Enhanced morale and teamwork by encouraging creative thinking, problem solving, and empowerment.

●Led the organization in producing a plan work flow focused on all aspects of patient first care, including setting priorities and job assignments.

●Investigated and resolved complaints, and provided and submitted information to Quality Department about special incidents and events.

●Established standards for selection, promotion and termination of staff.

Practice Manager/1st Surgical Assist – Orthopedics Madsen Orthopedics & Spine – Terre Haute, IN (1993 – Jan 2013)

EDUCATION

Bachelor’s Degree Indiana University Kelley School of Business

Associate of Applied Science, Medical Assistant Ivy Tech – Terre Haute, IN (Top 3% Class; Recipient of Terre Haute Regional Hospital Healthcare Scholarship)

PROFESSIONAL AFFILIATIONS

American Association of Medical Assistants (AAMA)

Medical Group Management Association (MGMA)

American Legion Auxiliary Member

AMVETS Auxiliary Member

Lifetime Member of Eastern Star

St. George Catholic Church

Treasurer Gold Wing Touring Association

Illinois Tractor Pull Association Member (ITPA)

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