Fulfillment Manager Mailroom

PRINT & FULFILLMENT MANAGER

Mobile: 715-***-**** Home: 3341 S Robin Meadows Ln, Eau Claire, WI 54701 HELEN MYERS

Email: *******@*****.***

Current Site Manager of Print & Fulfillment services in the Eau Claire office. I am a knowledgeable results- oriented professional with an exceptional work ethic. Strong managerial and communication skills with experience in building a team of professionals that consistently deliver quality work within deadlines. Collaborate daily with vendor management and clients to address any concerns or special projects that need resolution. Detail oriented with the ability to see the big picture. Continually search for ways to improve efficiency, productivity, and processes. Proven ability to take on complex projects and deliver an exceptional end-to-end client and customer experience.

PRINT & FULFILLMENT SITE MANAGER FROM NOV 2001 – OCT 2020 Conduent/Xerox - Eau Claire, WI

• Managed all aspects of all print/fulfillment mailroom services in the Eau Claire, WI UHG office.

• Responsible for managing and training of 15+ employees to support our key requirements around quality, flexibility and turnaround times.

• Accountable for overall end-to-end quality and timeliness of ~10,000 Letgen letters, ad-hoc letters, and special projects printed and mailed daily meeting aggressive turnaround times and custom deliverables.

• Oversaw all leased equipment, maintenance, monthly billing reports, and the purchasing of all print supplies used daily.

• Compiled weekly and monthly tracking scorecards to monitor program performance metrics and proactively provided stakeholders with key insights, trends, and customer pain points.

• Developed an enhanced quality and training program for employees that helped improve performance, increase production, and deliver a more personalized experience for our clients.

• Planned and executed on our digital transformation program which drove significant improvements in overall production efficiencies and cost savings.

• Skilled in managing vendor relationships including developing process improvements, documentation of process flows, implementation, and testing.

• Own and manage shared UHG email boxes ensuring documents get to the correct systems and teams for timely processing.

• Management of Online Document System (ODM) to include all work queues for Optum, M&R, and C&S teams including all policy and procedure documentation. MANAGER – MAILROOM INVENTORY CONTROL FROM AUG 1999 – NOV 2001 UnitedHealthcare - Eau Claire, WI

• Held various analyst positions within Quality and Enrollment teams before being promoted to Manager of the Inventory Control area (mailroom) in July 2001.

• Subject Matter expert for new processes, assisted with processor training, quality checks. PROFILE

EXPERIENCE

SKILLS &

EXPERTISE

Strong team leadership and management

Project management with ability to meet deadlines

Continuous Process Improvement including knowledge of process documentation (flow charting)

Strong leader in quality assurance with a focus on delivering the best customer/client experience

Very organized and detailed orientated with ability to see the big picture

Yellow belt/Green belt training & continuous training classes

Expertise working with UHG systems: Letgen, Cosmos, GPS, ODM, Cportal,/FirstSource

Proficient in Word, Excel, & Visio

References Available Upon Request

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