Customer Service Representative

Carletta Miller

Customer Service Representative

Houston, TX 77004

****************@*****.***

+1-713-***-****

Experienced Work At Home Agent who is able to create an efficient work environment based on the company’s work at home guidelines. Adept at utilizing computer productivity software, maintaining high levels of customer service, and being adaptable to a given situation. Specialize in technical support, inbound phone calls and exceeding customer expectations. Authorized to work in the US for any employer

Work Experience

Home Health Aide

Private Home Health - Houston, TX

March 2020 to Present

· Conducted light housekeeping and sterilization of isolated areas

· Prepared meals according to an individual service plan and dietary restrictions

· Managed medication reminders and monthly calendar

· Assisted with grooming, bathing, toileting, and incontinence issues

· Cared for client with dementia with compassion and sensitivity

· Transported to and from appointments and activities daily

· Initiated and participated in leisure activities while encouraging independence and socialization with others

· Maintained client records documenting client's physical well-being, behavior, and overall emotional condition

· Reported changes of client's conditions to supervisor Customer Service Representative

Academy - Houston, TX

August 2016 to Present

• Effective problem solving and communication with customers and team members.

• Ability to execute multiple projects with superior organizational skills and detail orientation Provide continual feedback on processes and procedures; suggest methods to improve department operations, efficiency and service to both internal and external customers.

• Complete tasks as delegated by Manager or Team Lead

• Resolved customer complaints and requests for refunds, exchanges and adjustments.

• Documented all transactions and support interactions in system for future reference and addition to knowledge base.

• Ability to execute multiple projects with superior organizational skills and detail orientation. Manage large amounts of incoming calls

• Generate sales leads

• Identify and assess customers’ needs to achieve satisfaction

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customers

• Confirmed payments, refunds, etc.

• Provided excellent technical support

• Resolved payment and order disputes

Personal Assistant

Precision Tax Express - Houston, TX

November 2011 to August 2016

· Answer phones and transmit messages

· Copy client documents and input demographic information into tax system

· Run professional errands to include purchasing and bank deposits and transactions

· File documents and correspondence per federal regulations

· Make photocopies and send or receive e-mails, fax transmissions and other electronic communications

· Assist with U.S. mailings, UPS and Fed EX packages

· Type labels, forms, letters, memos and other documents using appropriate software performance results Medical Receptionist/ Assistant

Luscious Randle Jr PA - Houston, TX

November 2006 to September 2011

· Assist store manager and associates in the achievement of a favorable customer shopping experience and associate interest in customer service/relations

· Answered incoming calls and scheduled appointments

· Greeted patients with a warm welcome

· Prepared patients' medical charts and files

· Verified patient's insurance

· Collected various payments made to clinic

· Maintained clinic electronic filing system

Education

Certified Nursing Assistant

Houston Community College - Houston, TX

November 1998

Diploma in General

Houston Community College

May 1993

Skills

• Problem-solving abilities

• Responsible

• Complaint resolution

• Verbal and written communication

• Ability to multi-task, prioritize, and manage time effectively

• Strong phone contact handling skills and active listening

• Customer orientation and ability to adapt/respond to different types of character

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively

• High school degree

Certifications and Licenses

CNA

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