Dani Kellogg P.O. Box ***•Abiquiu, NM *****

505-***-****• adph3n@r.postjobfree.com

PROFILE SKILLS

A Customer Service Representative with 7 years of experience. •Emotional Intelligence Recognized for the ability to communicate with customers and •Communications provide exceptional service that ensures client retention with •Listening positive feedback. Proven ability to increase sales while •Multi-Task implementing additional processes that drive profitability. •Drive/Problem Solver Looking to utilize my existing skill set, learn something new •Initiative/Self Motivation and find a home within a company, Remotely. •Teamwork/Flexability WORK EXPERIENCE

Loan Processor/Fraud Analyst Jan 2021-June 2021

Robert Half Co.

Processing support and document control by obtaining correct information necessary, from missing, invalid or incomplete records provided by the client. Call Center/Pipeline Management. Second month of employment, promoted to a Fraud Analyst, conducting the research of bankruptcy’s liens, Corporate filings etc., and SAR reports. Players Club Representative/Main Bank Oct 2018-Oct 2020 Santa Claran Hotel & Casino

Greeted quests into the casino. Set up, of new accounts, validation and updating all accounts. Introducing our membership and explaining casino policies for future and current events. Main bank-Cashier, tickets, credit card transactions and cashing checks. Answering phones and hotel reservations. Achieved a 40% increase of a sales goal for three consecutive months as well as a 96% customer service feedback survey. Sales Associate Mar 2015-May 2018

Hacienda Home Centers

Greeted and assisted about 40 customers per day in sales and product knowledge. Provided recommendations which generated an additional 35% seasonal term revenue. Highlighting promotions and sales by building strong relationships with the customer, creating store signs and flyers for floor displays. Phones, pulling orders, merchandising and inventory. Postmaster Relief Nov 2013-Jan 2015

U.S. Post Office

Directed and coordinated, operational, administrative, management and supportive services. Window, box, general delivery, rural route, highway contract routes, selling merchandise online. All office and computer work completed daily programs and address verification. COMPUTER SKILL

Microsoft Office•Mac•iOS•POS•Ability of dual monitors•Zendesk•Slack EDUCATION High School Graduate (GED)