Nicolina Debartolomeis

Worcester, MA *****

adph3b@r.postjobfree.com

+1-774-***-****

Work Experience

Customer Service Specialist

Spectrum - Worcester, MA

February 2019 to Present

• Provided assistance to clients

• Answered phone and assisted customers with changes

• Maintained up-to-date knowledge of customer accounts

• Scheduled reservations for customers

• Explained products and benefits

• Confirmed payments, refunds, etc.

• Provided excellent technical support

• Operated the live chat

Key Holder/Sales Associate

Kay Jewelers - Natick, MA

August 2016 to March 2021

Sales Representative and Customer Service

Wind River Environmental - Marlborough, MA

August 2019 to December 2019

• Assisted customers with a warm and professional attitude

• Processed orders, exchanges, refunds and customer transactions

• Assisted customers with questions

• Interacted with customers through live chat

• Kept records of customer complaints

• Booked appointments

• Managed customer accounts

• Wrote call center scripts

• Assisted with technical support duties

• Performed data entry for shipments, orders and customer information Sales Associate

Party City Corporation - Sturbridge, MA

February 2013 to August 2016

Education

High school or equivalent

Shepherd Hill Reg High School - Dudley, MA

August 2010 to May 2014

High school or equivalent

Skills

• Data entry

• Windows

• Technical support

• Dispatching

• Sales

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