City Corporation Data Entry
Resume:
Nicolina Debartolomeis
Worcester, MA *****
******************.**@*****.***
Work Experience
Customer Service Specialist
Spectrum - Worcester, MA
February 2019 to Present
• Provided assistance to clients
• Answered phone and assisted customers with changes
• Maintained up-to-date knowledge of customer accounts
• Scheduled reservations for customers
• Explained products and benefits
• Confirmed payments, refunds, etc.
• Provided excellent technical support
• Operated the live chat
Key Holder/Sales Associate
Kay Jewelers - Natick, MA
August 2016 to March 2021
Sales Representative and Customer Service
Wind River Environmental - Marlborough, MA
August 2019 to December 2019
• Assisted customers with a warm and professional attitude
• Processed orders, exchanges, refunds and customer transactions
• Assisted customers with questions
• Interacted with customers through live chat
• Kept records of customer complaints
• Booked appointments
• Managed customer accounts
• Wrote call center scripts
• Assisted with technical support duties
• Performed data entry for shipments, orders and customer information Sales Associate
Party City Corporation - Sturbridge, MA
February 2013 to August 2016
Education
High school or equivalent
Shepherd Hill Reg High School - Dudley, MA
August 2010 to May 2014
High school or equivalent
Skills
• Data entry
• Windows
• Technical support
• Dispatching
• Sales
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