Customer Care Service
Resume:
Odette Ennis
Jacksonville, Florida 32257
*************@*****.***
Objective: Seeking a career opportunity where I can utilize my experience in financial services, office administration and customer service.
Job Skills
Proficient in MS Word and Excel
Excellent communicator contributing to great customer service skills
Experience in Accounts Payable & Receivables
Experience with payroll and bank reconciliation
Experience with loan processing and data entry processing
Customer Service experience working in call center environment
Experience with cash handling and inventory management
Ability to work in team environment and effectively multi-task
Great interpersonal skills
Hilton Hotel Jacksonville, FL
Double Tree 2017 - Present
Guest Service
Work Experience
Job Duties
Greet all guest, provide exceptional customer care to all guest, check guest in and out, make reservation (scheduling) attend to guest queries/ concerns, solution driven, as guest are the priority, provide all office support duties as required, (Microsoft word, excel), thorough and accurate cash handling, operating telephone system, answering telephone, scan, email, fax, run reports, capable of handling fast paced environment, always in a professional manner.
Wyndham Hotel Jacksonville, FL
Hawthorn Suites 2015-2017
Front Desk Personnel
Job Duties
Greeted all, offering premier customer care, multi-tasking by answering telephone, attending to customers, makes reservation, all at the same time check in and out guest, handling guest queries and concern, meeting deadlines as committed to guest and internal customers. Thorough cash handling, which requires extreme attention to details and demonstrates above board integrity and transparency. Daily usage of computer skills.
North Florida Management Jacksonville, FL
Shift Leader 2014-2015
Job Duties
Always having a pleasant exuberance to everyone I come in contact with, exercising extensive customer care, answering telephone, clearly followed policy and procedures, keeping in line with safety measures. Thorough cash handling, with attention to details.
Mandarin Oaks Elementary School Jacksonville, FL Cafeteria Asst. / Cashier 2009-2013 Job Duties
Assist with management of cafeteria, and serve as cashier. Answer telephone calls, and handle telephone queries, balance accounts, detail and thorough cash handling. Doing inventory, stock taking, having time management under control and also balance daily end of day shift with reports.
Pantry Group Jacksonville, FL
Cashier / Shift Leader 2006-2009
Job Duties
Provided excellent customer care, detail cash handling, kept a clean and organize setting making it welcoming ambiance for customers. Provided a likable personality, self -motivated skills to build/ boost sales and great team builder.
Order taking, processed customers order accurately, inventory, weekly schedule in keeping with time control. Process end of day reports and file daily.
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