Representative Service Customer
Resume:
Letitia CadeauBrooklyn, NY *****
347-***-**** *******************@*******.*************** SUMMARY
Results-oriented individual with over eight years of experience implementing marketing strategies to substantially
increase store productivity and repeat clientele. Expertise in arranging new merchandise, managing cash registers and
independently opening and closing store. Organized, efficient and accustomed to handling crowds of over hundredth
during special sales events.
Database organization
Office equipment maintenance
Inventory supplies
Memo preparation
Data organization
Office Planner
Experienced in Microsoft 365 Software
Money handling
Sales expertise
POS system operation
Customer assistance
Dispute mediation
Money Transfer Systems
Documentation and recordkeeping
Independent judgement
Designer brand promotions
Cash register operation
Retail sales
Teamwork
Assessed customer product needs and interests in order
to best recommend suitable items.
Problem resolution
Basic math
Leadership
WORK HISTORY
OFFICE AUTOMATION SECRETARY 06/1986 to Current
U.S. Environmental Protection Agency - New York, NY
Requisitioned office supplies, assisted in payroll, performed recordkeeping and tracked time cards for depa
office employees.
Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Monitored office supply use and stock levels and placed replenishment orders.
Developed organizational filing systems for confidential customer records and reports.
Input EPA Acquisition data into system using EPA Acquisition Forecast Database (APEX), adhering to all
procedures to keep information private.
Implemented office efficiency for Recordkeeping improvements to streamline task delegation.
Coordinated office activities to streamline operations and promote compliance with organizational policies
Organized training materials and user manuals to promote onboarding sessions.
Responded promptly to customer questions via email, reducing phone inquiries by approximately 100%.
Supervised invoice creation and submission to enable prompt and efficient customer billing.
Scheduled weekly meetings for Contract Management Branch (MB) and coordinated materials to be distributed
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Answered customer quests, provided store information and escorted to desired store areas.
Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
Resolved customer complaints and escalated worsening concerns for remediation.
Assisted customers with account updates, new service additions and promotional offers.
Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning,
trash removal and other actions.
Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or
merchandising plans and maximize performance.
to all attendees.
Supervised time and attendances for about forty staff's members and ensure that the staffs enters the leave correctly
for quality assurance to meed administrative needs.
• Reviewed Reconciliation and Time & Attendances Reports information to give customers correct details regarding
leave balance issues.
Identified timekeeping issues before they escalated and implemented corrective action for effective resolution.
Managed travel arrangements, agendas and accommodations coordination for employees personnel.
SALES ASSOCIATE 11/2013 to 01/2014
Old Navy, Gap at Gateway Mall - Brooklyn, NY
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock
items.
Built and maintained relationships with peers and upper management to drive team success.
Answered incoming telephone calls to provide store, products and services information.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Coordinated activities with other departments to ensure quality customer service.
Built trusting relationships with customers by making personal connections.
Acted as initial contact in addressing customer concerns.
Met merchandise processing standards and maintained organized and accessible work area.
Helped average of 20 customers per day by responding to inquiries and locating products.
Facilitated timely product launches and delivered exceptional customer service to enable account retention and
growth.
Processed orders through company system and coordinated product deliveries.
Worked with fellow sales team members to achieve group targets.
Assist on security risks and loss prevention to aid in mitigating store theft.
Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
Acted as point of contact for internal and external customers across departments.
SALE ASSOCIATE AND CASHIER COAT'S DEPARTMENT 11/2012 to 03/2013
Macy's Herald Store - New York, NY
Assist on security risks and loss prevention to aid in mitigating store theft.
Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
Acted as point of contact for internal and external customers across departments.
SALE ASSOCIATE AND CASHIER COAT'S DEPARTMENT 11/2012 to 03/2013
Macy's Herald Store - New York, NY
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Worked closely with front-end staff to assist customers.
Trained new team members in cash register operation, stock procedures and customer services.
Helped with purchases, locating items and signing up for rewards programs.
Scanned customer purchases and supported transactions to streamline sales process.
Inspected items for damage and obtained replacements for customers.
Received payments for products and issued receipts.
Promoted specific item options to drive sales and achieve add-on purchases.
Increased sales by suggesting specific complementary items to customers.
Operated cash register, collected payments and provided accurate change.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Helped customers find specific products, answered questions and offered product advice.
Processed sales transactions to prevent long customer wait times.
Accepted cash and credit card payments, issued receipts and provided change.
Met high productivity standards in processing payments for customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Answered customer quests, provided store information and escorted to desired store areas.
Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
Resolved customer complaints and escalated worsening concerns for remediation.
Assisted customers with account updates, new service additions and promotional offers.
Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning,
trash removal and other actions.
Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or
merchandising plans and maximize performance.
Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for
easy sale.
Sold over sixty coats in a single transaction to an Australian Distributor whom was vacationing for Macy's Herald
Department Store.
Won store sales goals competition for selling 60 Star Rewards during the short time of employment.
Learned roles of other departments to provide coverage and keep store operational.
SALES ASSOCIATE AND CASHIER IN FINE CHINA 11/2011 to 01/2012
Macy's Herald Square - New York, NY
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Worked closely with front-end staff to assist customers.
Processed sales transactions to prevent long customer wait times.
Accepted cash and credit card payments, issued receipts and provided change.
Trained new team members in cash register operation, stock procedures and customer services.
Helped customers find specific products, answered questions and offered product advice.
Met high productivity standards in processing payments for customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Helped with purchases, locating items and signing up for rewards programs.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Scanned customer purchases and supported transactions to streamline sales process.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Inspected items for damage and obtained replacements for customers.
Answered customer quests, provided store information and escorted to desired store areas.
Received payments for products and issued receipts.
Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
Promoted specific item options to drive sales and achieve add-on purchases.
Resolved customer complaints and escalated worsening concerns for remediation.
Assisted customers with account updates, new service additions and promotional offers.
Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning,
trash removal and other actions.
Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
Increase sales by suggesting specific complementary items to customers.
Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sales.
Devised promotional plans to large and move excess sloe, niga-protlich did soon-to-expire merchandise for
easy sale.
SALES ASSOCIATE AND CASHIER 11/2010 to 02/2011
Eddie Bauer - New York, NY
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Worked closely with front-end staff to assist customers.
Trained new team members in cash register operation, stock procedures and customer services.
Helped with purchases, locating items and signing up for rewards programs.
Learned roles of other departments to provide coverage and keep store operational.
Scanned customer purchases and supported transactions to streamline sales process.
Inspected items for damage and obtained replacements for customers.
Received payments for products and issued receipts.
Promoted specific item options to drive sales and achieve add-on purchases
Increased sales by suggesting specific complementary items to customers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Operated cash register, collected payments and provided accurate change.
Helped customers find specific products, answered questions and offered product advice.
Processed sales transactions to prevent long customer wait times.
Accepted cash and credit card payments, issued receipts and provided change.
Met high productivity standards in processing payments for customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Answered customer quests, provided store information and escorted to desired store areas.
Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
Resolved customer complaints and escalated worsening concerns for remediation.
Assisted customers with account updates, new service additions and promotional offers.
Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning,
trash removal and other actions
Processed over twenty transactions per day with exceptional accuracy.
Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for
casy sale.
SALES ASSISTANT AND CASHIER 05/2004 to 06/2008
Lot Less Closcout on Broadway - New York. NY
• Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Helped customers find specific products, answered questions and offered product advice.
• Worked closely with front-end staff to assist customers.
Provided security assistance at times, for high volume of thief to recover items for the store don't take losses.
Processed sales transactions to prevent long customer wait times.
Accepted cash and credit card payments, issued receipts and provided change.
Trained new team members in cash register operation, stock procedures and customer services.
Met high productivity standards in processing payments for customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Helped with purchases, locating items and signing up for rewards prozrams
Vaximized sales potential by prepanng, stonng, rotating and merchandising products at point-of.ol.
Learned roles of other departments to provide coverage and keep store operational
Scanned customer purchases and supported transactions to streamline sales process
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands
Inspected items for damage and obtained replacements for customers
Answered customer quests, provided store information and escorted to desired store arcas
Received payments for products and issucd receipts
Observed company return policy when processing refunds by inspecting merchandise for wear or damage
Promoted specific item options to drive sales and achieve add-on purchaces
Resolved customer complaints and escalated worsening concerns for remediation
Assisted customers with account updates, new service additions and promotional offers
Maintained professional store appearance by inspecting chockoul arcas and directing team members in cleaning
trash removal and other actions.
Processed thirtv to more transactions per day with exceptional accuracy
Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or
merchandising plans and maximize performance
Increased sales by suggesting specific complementary items to customers.
Devised
I promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for
easy sale.
• Provide a excellent customer service and assistant when needed to find products of a customers choice
EDUCATION
City College For Continue Workers Education (CWE) - 99 Hudson Street, New York, NY 10007 Some College
(No Degree)
Public Administration
New York Technical College - 300 Jay Street, Brooklyn, New York Some College (No Degree)
Accountant
ACCOMPLISHMENTS
ACHIEVEMENTS SAAC/ACE Council, Leadership Position Held: 1992-Present Award Representative Training
Representative Communication Representative Service Representative AGE Budget Council Honors & Awards
-Awards for Outstanding Performance; Received 2014 Peer Awards (Superior Accomplishment Recognition
Award) Distinguished Award from Your Peers), Received Administrative Support Staff of the Year Award April 27,
2011. Received 2007 National Honors Paul G. Keough Award for Administrative Excellence for outstanding efforts
and exemplary service in advancing performance; management in Region 2; Regional Administrator's Team Award
July 2015; Leadership Development Program May 29, 2014; Received 2nd Bronze Metals for the completion and
revision of Secretarial Hand Guide in 1994 and 2001 with SAAC/ACE council members; Received several
Sustained Performance Awards. Received several Outstanding Achievement Awards
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