Senior Business Center Representative
Resume:
Sharon Chepkoech: Resume
SHARON CHEPKOECH
PROGRAM MANAGEMENT & COMMUNICATIONS
Cell: +254-***-******; Email: *************@*****.*** PROFESSIONAL PROFILE
Dynamic and resourceful professional seeking a new work opportunity to leverage my academic training and over 5 years’ work experience in Program Implementation, Administration, Stakeholder Engagement, Knowledge Management, Strategic Communication and Partnership Management. I have training and Experience in Development Communications (MA), customer service and relationship management, digital communication, program administrative support and event coordination. As a patient and effective communicator with good interpersonal skills, I am able to add value toward a new team, project or organization.
KEY SKILLS AND COMPETENCIES
Development Communications Strategic Communications Project Management Monitoring & Evaluation Strategic Stakeholder Engagement Program Communication Development of IEC Materials Knowledge Management & Sharing Technical Editing Event Coordination Proposal Development Report Generation & Presentation Skills Data & Database Management Team Player Excellent Communication and interpersonal Skills Cross-cultural sensitivity & Diversity Management Computer Proficiency
PROFESSIONAL WORK EXPERIENCE
Communication Assistant January 2020 – Date
Kenya Vision 2030 Delivery Secretariat
Key Responsibilities:
Creating and frequently updating a contact database for the Social and Political Pillars Implementers.
Assisting in the formulation of documents relevant to the Social and Political Pillars such as the Fact Sheets, Scorecard and Milestones brochures.
Updating the Directorate’s progress reports from the various MDAs falling under the Social and Political Pillars.
Liaising with various stakeholders to ensure follow through with Development Partners in the private and public sector.
Review quarterly and annual reports received from Implementers and provide feedback.
Support the technical surveys by administering questionnaires to inform the Secretariat’s work.
Assisting the Director during the external meetings and events by preparing slides and presentations that have helped create awareness of the mandate of Vision 2030.
Compiling evidence for the directorate as part of the requirements of the performance contract.
Liaising with the various stakeholders to ensure meetings are scheduled accordingly. Key Achievements:
1. Collaboratively prepared drafts, edited and validated the Medium-Term Plan (MTP) One and Two, financial year 2018- 201 progress reports that will inform the progress of the implementation of flagship projects towards achieving Vision 2030. 2. Successfully registered implementers and participants and ensured successful administration of merchandise including t -shirts and caps and branding of the event for visibility of the company. 3. Compiled evidence for the Financial Years 2018-2021 Annual Performance Contract evaluation as well as the ISO Audit. 4. Worked with the State Department for Youth Affairs to create a forum encouraging youth to take advantage of existing opportunities. Successfully undertook four Kikao forums with youth in Kilifi, Narok, Marsabit and Embu Counties. 5. Supported the development of concept notes, objectives and roadmaps for Knowledge Sharing Workshops for Ministries, Departments and Agencies implementing Vision 2030 flagship projects. 6. Convened several knowledge sharing workshops including coordination of event logistics and documentation. 7. Convened site visits to various Vision 2030 flagship projects to monitor and document interviews on the implementation progress of the projects where I developed and disseminated information packs to relevant partners Sharon Chepkoech: Resume
Intern, Social & Political Pillars January 2019 – January 2020 Kenya Vision 2030 Delivery Secretariat
Key Responsibilities:
Digitizing the docket to ensure swift access and retrieval of documents.
Evaluating of Policies being implemented by Ministries, Departments and Agencies under the Social and Political Pillars. Key Achievements:
1. Streamlined the data storing, filing and retrieval system within the directorate. 2. Assisted in formulating documents relevant to Social and Political Pillars such as Fact Sheets, Score card and Milestones brochures consisting of data from the year 2002 to 2020 to help inform the public on the progress of some flagship projects. Customer Care Representative February – December 2018 Telesky Limited
Key Responsibilities:
Call center representative receiving incoming calls and providing general and technical support to customers on all products
Handling online customer support and handling complaints in a polite and professional manner. Key Achievements:
1. Resolved customer complaints efficiently resulting in 60% increase in department’s efficiency. 2. Managed the company’s social media resulting to a 75% reach and impressions from different audience. Sales Consultant March 2017 – January 2018
Faulu Kenya Microfinance
Key Achievements:
1. Recognized for outstanding sales and selected to attend a national function. 2. Optimized profitability of all products by suggesting going into contracts with more companies in order to enable their employees qualify for our products.
EDUCATION
Ongoing: Master of Arts in Communication Studies (Development Communication), University of Nairobi 2015: Bachelor of Mass Communication (Public Relations), Jomo Kenyatta University of Agriculture and Technology 2011: Kenya Certificate of Secondary Education, Tengecha Girls’ High School COMMUNITY SERVICE & PERSONAL INTERESTS
Community Service: Tree planting in Konza, Kilifi and Eldoret. Volunteered at Libcad’s first event at Kenyatta National Hospital to support children with cancer.
Personal Interests: Photography, Travel and Reading REFEREES
Ada Mwangola
Director – Social & Political Pillars,
Kenya Vision 2030 Delivery Secretariat
Tel: +254-***-***-*** Email: *********@*****.*** Mathew Kiplangat Kemoi
Senior Business Intelligence Consultant, Pathways International Tel: +254-***-***-***
Email: ******@*********************.***
Emelda Amimo
Customer Service Manager, TeleSky Limited
Tel: +254-***-***-*** Email: ******@*******.**.**
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