Branch Administrator Credit Controller
Resume:
Johanna Susanna Magdalena (Susan)
Jersich
Store / Risk / Branch Administrator
/ Credit Controller
Address * *************
Stilfontein, Nort West Province
South Africa
2551
Linkedln linkedin.com/in/susanjersich439123a
Phone +27-83-328-****
E-mail ********@*****.***
Date of birth 1972-07-11
OBJECTIVE
To secure a challenging position in a reputable organization to expand my learnings, knowledge and skills. PERSONAL STATEMENT
I am an honest, dedicated, responsible and humble individual upholding company policies and values who is passionate about my career. Because I have integrity and initiative I always strive to be the best and by being result driven I set high achievable goals. I perform well under pressure but can work in a team environment. By being an organized worker and paying attention to detail, I deliver accurate work and upholding deadlines. It excites me to learn something new and to better my knowledge. QUALIFICATIONS
Wesvalia High School Klerksdorp
1986-1990
Matric Gr. 12
WORK HISTORY
Fidelity ADT Security Services Klerksdorp
October 2020 – present
Credit Controller
• Timeous collection of accounts via telephone follow-ups and/or Client visits if required
• Proactively manage debt collection on assigned accounts by building strong relationships with customers
• Resolution of queries to facilitate timeous payments from Customers
• Responsible for allocations, credits, journals and compliance with standard legal process
• Issuing of statements, invoices, and recons to Customers in accordance with SOP’s
• Reduce debtor days and increase company revenue
• Liaison and communication with internal departments as required in order to maintain a high level of customer service and satisfaction
• Preparation of weekly reports
The Bidvest Grout T/A Waltons Klerksdorp
June 2018-June 2020
Branch Administrator
• Attend to the implementations of procedures, applications, systems and controls to support, recording, updating, circulation and maintenance of information with regards to various activities within the department
• Co-ordinate and control all administrative functionality
• Co-ordinate personnel activities such as hiring, promotions, performance management, payroll, training and supervision
• Disciplinary Action and enforcing policies and procedures
• Creditors and Debtor’s queries, payments and statements
• Customer Point of Sale, Banking, Cashing Up, & allocation
• All invoicing, Credit Notes, Stock Counts, Stock Journals, & Stock Takes
• Stock Receiving & Returning
• Control of expenses and analysis of profit and loss and budgets
• Investigate customer complaints and concerns and suggest solutions Silverline Car Wash Klerksdorp
February 2017 – April 2018
Co-Owner / Manager
• Customer service & queries
• Debtors and Creditors invoices, statements and payments and queries
• Point of Sale, Cashing up, banking and allocation of payments
• Analysis and Control of profit and loss and expenses
• Payroll, salaries & overtime and hiring of staff
• Disciplinary action
• All administrative duties
• Enforcing adherence to policies and procedures
• Occasionally opening and locking of car wash
Walmart Masscash T/A Klerksdorp Cash & Carry
May 2016 – January 2017
Store Manager
• Monitoring financial performance, budgets, expenses, profit and loss and targets of the store
• Maintaining staff by communicating job expectations and appraising job results as well as hiring, training and development
• Enforcing systems, policies, procedures and productivity standards as well as disciplinary action
• Customer service and complaints
• All general and staff administration such as bank statements, cashing up, petty cash, creditors and staff contracts
• Debtor’s applications, credit, payments and bad debts
• Overseeing delivery schedules and transport department
• Ordering of stock. Pricing, discounts and maintaining low margins, Stock takes, Stock Counts
• & Journals
Walmart Masscash T/A Klerksdorp Cash & Carry
March 2007 – April 2016
Branch Administrator
• Day to day operations of the administrative department including petty cash, cashing up, banking and cash office control
• Recruiting, hiring, training and evaluating employees and payroll
• Debtors payments, credit limits and terms, overdue accounts, statements, queries and collections on a R10 million debtor book
• All disciplinary actions, hearings and resolutions
• Handled all creditor payments and queries
• Handled all health & safety standards in the store, audits, government inspections, risk and food safety compliance
• Enforcing of company policies and procedures
• Stock counts, Stock Takes and stock journals
• Stock receiving, Credits and Returns
911 Auto Clinic Port Shepstone, Kwa Zulu Natal Province April 2005 – November 2006
Branch Administrator
• Day to day operations of administrative including petty cash, cashing up, banking and cash office control
• Customer service, payments, queries, bookings and interacting with insurance companies for claims
• Stock control such as ordering of parts, receiving and customer invoices and credit notes
• Reconciling of creditors and debtors as well as payments
• All aspects of HR including payroll, taxes, recruiting, hiring, training and evaluating employees
• Compiling of monthly sales reports, expense control and profit and loss analysis
• Opening and locking of premises
• Handled all health & safety standards in the workshop, audits, government inspections, and risk
• Enforcing of company policies and procedures
More working history available upon request TECHNICAL SKILLS
• Full driver’s license
• Competent in Microsoft Office, & Outlook
• Competent in ARCH, Listener and AXAPTA Points of Sale / Accounting computer systems
• Completed Health & Safety Courses and training to achieve positive results in audits, inspections and government regulations
• Completed training in Initiating and Chairing of Disciplinary hearings which resulted in executing conflict situations successfully and positive outcomes
PERSONAL SKILLS
• Problem Solving - In my role at Klerksdorp Cash & Carry and Waltons Klerksdorp I solved customer complaints and by locating the cause customers trusted me and improved workflow to increase productivity by 10%.
• Leadership – At Klerksdorp Cash & Carry I managed total of 80 staff and at Waltons Klerksdorp I was second in charge with 24 staff. My leadership and motivation increased customer service with 15%
• Accuracy / Analytical – As I worked most of my life in senior management positions these skills helped to make a positive impact by scoring more than 95% in store and admin audits and to assist and solve customer accounts with accurate recons at Fidelity ADT Security Services.
• Self-management – In my role at Klerksdorp Cash & Carry and Waltons Klerksdorp I was trusted to work independently and regularly exceeded sales and debtors targets.
• Attention to detail / Time Management – At Waltons Klerksdorp and Klerksdorp Cash and Carry I needed to strongly focus on specialized areas to ensure excellent results with no bad debts write-off for 4 consecutive years on a R10 million debtors book as well as achieving productivity of more than 80% on the Fidelity ADT Security debtors book. ACHIEVEMENTS
I became the first female store manager of Walmart T/A Masscash Operations in 2016 and I represented my company at the 50th Annual Walmart
Shareholders Conference in Arkansas USA in 2012
INTERESTS
I enjoy spending time with my family by playing boards games, do sightseeing, camping, gardening and reading. I like to watch cooking and investigation programs.
REFEREES
Wayne Volschenk Branch Manager Walmart T/A Masscash
+27-82-825-**** / +27-79-385-****
*****.***********@*****.***
Anton Wolmarans National HR Manager Walmart T/A Masscash
*****.*********@********.**.**
Jacques Bezuidenhout Branch Manager Waltons Klerksdorp
****************@**.*******.**.**
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