Customer Service Care

DEBORAH IBUKUNOLUWA ADEBAYO

Address: ** ****** ****** ****** **** Ikotun, Lagos State. Nigeria

Phone: +234 (0-813-***-**** Email: ****************@*****.*** CAREER OBJECTIVE

To take advantage of my willingness to learn, to be led and to lead in an evolving and innovative work environment where my skills, experiences and qualifications will contribute to specific targets and overall target of the facility. EDUCATION

B.Sc. Business Administration 2017

Ekiti State University

Ado-Ekiti, Ekiti State, Nigeria

EMPLOYMENT HISTORY

INDUSTRY EXPERIENCE

Technical Support Advocate

2021 till date

Tek Experts

Everty-one building, Victoria Island

Lagos State.

• Actively listen to customers to understand their issues or concerns

• Interview clients to gather information useful in providing recommendations and solutions to a technical problem

• Install, configure, and troubleshoot computer systems, servers, and network issues

• Provide daily technical support services for information technology establishments

• Receive customer calls to provide step-by-step guidelines for the resolution of a technical issue

• Document and track customer issues using a ticketing system to ensure quick resolution

• Maintain the security and integrity of company database by setting access controls

• Explain highly technical details to customers using simple understandable terms

• Participate in development of information technology and infrastructure projects

• Ensure compliance with service agreements to evade legal issues

• Guide and direct the activities of less experienced tech support personnel

• Maintain an up-to-date knowledge of company products and services

• Stay abreast with technological developments and trends

• Educate customers on the features of company products/services to minimize technical challenges

• Follow-up on customers to ensure their issues are completely resolved

• Produce periodic reports of technical support operations to company management.

Customer Care Executive, 2020- 2021

DreamWorks Integrated Systems

Computer Village, Ikeja, Lagos State

• Resolve customer complaints via phone, email, mail, or social media.

• Assist with placement of orders, refunds, or exchanges.

• Suggest solutions when a product malfunctions.

• Inform customer of deals and promotions.

• Sell products and services.

• Utilize computer technology to handle high call volumes.

• Work with customer service manager to ensure proper customer service is being delivered.

• Close out or open call records, and compile reports on overall customer satisfaction.

Teller Officer, 2019 - 2020

Access Bank Nigeria.

Lagos State, Nigeria.

• Process cash withdrawals.

• Accept cash and cheques for deposit and check accuracy of deposit.

• Identify customers.

• validate and cash checks.

• Initiate new accounts.

• Identify referral opportunities and make relevant referral.

• Attempt to resolve issues and problems with customer's account TECHNICAL SKILLS

• Customer Service.

• Microsoft Office.

• Windows Up and running skills.

PERSONAL SKILLS

• Good Oral and written communication

• Comprehensive technical knowledge of computer internet and Microsoft packages.

• Great interpersonal and negotiation skills

• Ability to summarize and analyze information

• Reliable and displays professional competence

Contact this candidate