IT SUPPORT

Michael Anthony

*******.**@*****.*** linkedin.com/in/michael-anthony-99363a1b8 +233-***-***-***

Education

Associate of Applied Technology Anticipated - Apr. 2023 Brigham Young University–Idaho Rexburg, Idaho, U.S.A.

Configure and resolve issues related to

software and network.

Design and develop computer programs.

Design and develop web pages, sites, and

applications.

Design and develop relational databases

and applications.

Install, configure, and troubleshoot

network routers, switches, and servers

Basic Mandatory Certificates Jun. 2018

Regional Marine Time University Nungua, Greater Accra, Ghana

Personal Safety and social security

Basic fire prevention and fire fighting

Elementary first Aid

Personal survival techniques

International ship and port security code

Oil and chemical tanker cargo

operations

Advanced Diploma in Oil and Gas Operations Mar. 2014 Wintech Professional Institute Nungua, Greater Accra, Ghana

Perform maintenance procedures on

mechanical plants and equipment’s

Accessing and dealing with defects and

variations

Identifying and analyzing the cause of

defect in mechanical plant and

equipment

Arranging equipment for mechanical

activities

Modifying mechanical plant and

equipment to meet operational

requirements

Experience

Workshop Assistant Sept. 2017- Sept. 2018

Tema Technical Institute (National Service) Tema Industrial Area

Trained over 200 students on how to operate a lathe machine and how to pay attention to details

Improved students’ performance by 80%

Manufactured over 1000 work pieces in a year with detail specifics and increasing customer satisfaction using the lathe machine

Supervised and kept proper records of tools and equipment given to student for practical works, which reduce lost and theft of tools and equipment among students by 100% Mail Officer Nov. 2019- current

NABCO (Ghana Post Office) Tema Community 1

Developed a mail delivery tracker for proper documentation of delivered parcels and letters

By creating a worksheet that tracks each rider's performance, we were able to improve riders' performance and speed up the delivery of registered packets and letters

Increased over 600 customers’ satisfaction by resolving box rental and package delay issues

Organized a weekend mail delivery on foot, increasing customer satisfaction by 30% in a week

Implemented a duty roll among working colleges improving productivity by 50% in a month Skills

Use interpersonal skills to coach and develop

others.

Communicate effectively in plain and simple

language.

Understand and respect individuals’ differences.

Organize, prioritize, and delegate work.

Demonstrates integrity and ethical behavior

Value, respect, and learn from diverse cultures.

Work within a team structure.

Contact this candidate