TRACY NDUTA NGUGI

Doha

+974********

adpgse@r.postjobfree.com

ACADEMIC BACKGROUND:

● August 2021- October 2021

Nursing assistant level 3

Doha Qatar

● May 2010-July 2014:

Bachelor's of Science in Hospitality Management

Mount Kenya University

Grade point-Second class honours (upper division)

School of business and public managements

February 2005-November 2009: Kenya Certificate of Secondary Education (KCSE) Moi Girls Kamangu, Kenya

PROFESSIONAL EXPERIENCE:

Seven lounge Pearl Qatar

Barista

August 2020 up to date.

● Greeting customers and advertising the menu.

● Paying attention to details to the customer preference.

● Following health and safety procedures.

● Preparing hot and cold beverages.

● Ensuring the coffee beans are calibrated to standard.

● Ordering and receiving stock from supplier.

● Handling cashiering.

● Ensuring the area is clean and sanitized.

● Checking quality of fruit stock,and mise en place done . Ministry of Public Health Doha Qatar

Receptionist

July 2017 to July 2020:

● Customer care and public relations.

● Welcoming applicants and guiding them through the registration process.

● Record keeping and writing reports.

Sentrim Hotels and Lodges Kenya.

Sales and Marketing

March 2015- June 2017:

● Sales and marketing for Sentrim Elementaita and Sentrim Mara hotels.

● Public relations with corporate companies, travel agents and individuals who would like to visit the hotel

● Cashiering, reservations and accounting for the guest booked in the hotel.

● Follow up with group organizers about further requests the group needs.

● Ensuring customer satisfaction and handling guest feedback and complains.

● Project planning for events such as weddings, team building and private parties. Enashipai Resort and Spa Naivasha Kenya.

June 2013-March 2014

Conference Receptionist/ Event Hostess

● Provide first level support guest relations, guest follow up and feedback about the hotel and conferencing facilities.

● Follow up with the group organizers any further request they have.

● Take guests for show rounds through the conference halls and also market audio and video conferencing technology.

● Make sure conference tea breaks are on time, tea stations are well manned by the banquets team allocated and requested snacks by the team are provided. Internship at Enashipai Resort and Spa

November 2012-April 2013:

Front Office Operations (I trained on)

● Reservation and room allocation.

● Cashiering.

● Guest relation agent.

● Switchboard operation

● Receptionist duties.

Industrial Attachment at Sentido Neptune Hotels Diani Mombasa. September 2011-December2011:

KEY ACHIEVEMENTS:

Miss tourism Nakuru county competitor 2013.

Contacts and Personal Details: More details to be provided on request Visa Status : Employment Work visa (Transferable with N.O.C)

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