Food Clerk End Manager

Michael Mourad

Tel: 703-***-**** Email: **********@*****.***

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OBJECTIVE

To obtain a leadership position with the intention of advancing my career utilizing my professional experience along with my education. To use my skills as a high energy leader and team builder. To develop others for company success through excellent planning, communication, and motivation.

PROFESSIONAL WORK HISTORY

GIaANT FOOD, INC

2007-Present W

Customer Service Manager, Front End Manager

Responsible for total front end activities, and operations to include;

•Ensuring the store is properly staffed, well operating, and consistent in providing services needed to ensure customer satisfaction.

•Displaying an awareness of front end conditions and reacting with urgency when appropriate.

•Displaying a clear sense of priorities when completing and/or delegating tasks.

•Demonstrating a high level of the knowledge and understanding of all technical, policy, and emergency procedures that commensurate with ensuring efficiency.

•Control labor costs through effective scheduling & schedule adjustments.

SAFEWAY INC.

1988-2007

Assistant Manager – Virginia

•Ensured store is well staffed, and in good condition.

•Provide excellent customer service, and good communication with manager and staffs. Responsible for hiring, training, and developing new employees.

•Responsible along with store manager for all store reports, audits, Sales ID.

•Conducted daily/weekly payroll, controlled supplies costs, and good store cash system. Manage proper sales floor merchandising of shippers, end caps, and holiday items.

KROGER COMPANY

1983 - 1988

Food Clerk & Supervisor – West Virginia

EDUCATION

1982-1988

Concord College, Athens, West Virginia. B.S. in Business Administration,

Knowledge of Microsoft Office (Word, Excel, Power Point), and a proficient typist.

HONORS: Recipient of three Presidential Awards from Safeway

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