Active Directory Desktop Support

Anthony Saulnier

*-**** *** ****** ****

Saskatoon, Saskatchewan

S7H 1A9

Phone: 587-***-****

Email: ***************@***************.***

Web: http://www.anthonysaulnier.com

Summary:

Seasoned IT professional with close to 20 years of experience in many different technologies in different environments. As a progressive senior IT person with lots of system administration experience in fast paced environments I'm looking to continue to do what I do best at a senior level. If you're looking for someone who does have infrastructure level experience, mentoring experience, desire, is a motivated learner and has a business acumen, then you should talk to me.

Skills, Experiences, Certifications, and Licenses:

Desktop Operating Systems:

Windows 95,98,ME, 2000, XP, Vista, Windows 7, Windows 10, Linux

Infrastructure Server Software and Utilities:

uniFLOW Canon print server software

Apache and IIS

Over 5 solid years of Active Directory Administration including Group Policy

Microsoft Exchange

Blackberry Enterprise Server

DNS, DHCP, SSH, SMB

Hyper-V

Mitel and Nortel Phone Systems

Basic MSSQL administration

Networking:

Networking experience with Windows and Linux

Over 15 years of experience troubleshooting PCs, laptops, standard and non-standard hardware and software

Knowledge of TCP/IP troubleshooting tools such as ping, pathping, ipconfig, ifconfig, traceroute, tracert, and winipcfg

Installation and configuration of network printers

Sophos UTM9 Firewall and VPN device

File and Print Services

Smart Phones:

Blackberry, iPhone, and Android

Ticketing Systems:

Remedy, Service Now, Zoho, Freshdesk, and Front Range

System Protection, Backup, and Recovery:

Tape backup management, troubleshooting, and configuring

Norton Ghost

Symantec Backup Exec10, 11d, and 12

Veritas Backup

Legato Networker Backup

Simpana Commvault backup software

CA Brightstor ARCServe

Veeam 9

Data Protection

Trend Micro and Symantec Corporate Antivirus

Infrastructure Operating Systems and Cloud Systems:

Sharepoint 2010 and Sharepoint Office365 Administration

Office 365 management with Azure

Over 10 years of Windows Server 2000/2003/2008/2012/2016 administration

Business:

Asset Management

Technical Project Management

Vendor management

Acquiring proposals

Mentoring

Entrepreneurial Spirit

Help prepare IT budgets

ITIL3 methodologies

Certifications and Licenses:

A+, Network+, Server+, MCSA

Class 3 drivers license and vehicle.

Federal Level 2 Security Clearance

WHMIS

Achievements:

Helped reduce the number of outstanding issues at Thindesk by 600%.

Managed successful Canadian print server upgrade projects at WorleyParsons.

Reduced the number of outstanding issues at EBA Engineering Calgary Office by 300%.

Replaced a temporary computer setup technician on a major Shoppers Drug Mart computer roll out project and as a result, the project was completed one week earlier than scheduled even though the project was behind schedule.

Completed writing a book titled “Start Computing Here” (startcomputinghere.anthonysaulnier.com).

Business Success Attributes:

I have run my own business in the past and understand the skills and attitude to have a successful business.

I have mentoring experience.

I’m a team player and I’m always willing to share information unlike many IT people who keep information close to their hearts.

I’m great at finding ways to increase productivity and reduce costs.

All of the technical projects that I have managed have been successful.

Instead of working hard, I work smart to increase productivity.

I do have customer facing experience.

I do have experience making recommendations to customers.

Experience:

Contractor/IT Consultant – ISM (An IBM Company) February 2020 to September: Saskatoon

Provide any required IT services for ISM clients, ranging from computer roll outs to user support and infrastructure support.

Contractor/IT Consultant – March 2004 to Current: Saskatoon, Toronto and Calgary

Work with Office 365 Administration, including Sharepoint and Azure.

Provide services for recruitment agencies and acquaintances in between regular employment.

Troubleshoot and repair PC’s, laptops(all brands including Dell & HP), and networks.

Provide consultation services and tutoring services to customers.

Troubleshoot all standard user applications, including all Microsoft Office suites.

Make service and product recommendations to customers.

Build and maintain Linux & Windows based computers and servers.

Develop troubleshooting and procedural documentation.

Business web site, server, and network design and maintenance.

Work with Linux based SSH, DHCP, FTP, SMB, Apache, and NAT.

Determined user requirements.

Installed new computers and POS terminals and performed IMAC services for companies such as IBM, Dell, Shoppers Drug Mart, Futureshop, Best Buy, and HBC.

Installed Wyse terminals for Telus.

Administered Backup Exec 12 backup server.

Administered Print Servers.

Active Directory administration.

Worked with Microsoft Windows Server 2003, 2008, and 2012.

Provided desktop Support for PC's, laptops, printers, Blackberries, and other associated devices.

Provide support for all company software including standard Microsoft software such as Microsoft Office, standard and proprietary financial applications.

Desktop Imaging.

Created technical documentation.

Determined user requirements.

Participated in Windows 7 and Windows 10 deployment projects.

Used proprietary ticketing systems in addition to Remedy and Service Now.

Systems Administrator/Desktop Support – March Consulting Associates, May 2017 to March 2019: Saskatoon, Saskatchewan

Managed the entire network and all devices and software, including computers, multi-function printers, data backup systems, Autocad subscription management, Active Directory, firewalls and servers.

Worked with Microsoft Server 2008, 2012, and 2016.

Managed Sharepoint 2010 and Office365 with Sharepoint online and Azure. Performed intranet migration.

Provided service desk and desktop support to internal and remote users.

Provided IT tips to staff via email.

Managed all technical projects including a migration to Office365 and the Intranet page.

Vendor Recruitment and Management.

Managed software inventory and documentation.

Helped with IT budget planning.

Acquired proposals

Backup Server Administrator, Print Server Manager, and Ticket Queue Manager – WorleyParsons, June 2013 to June 2015: Calgary, Alberta

Administered Backup Exec 11d/12, CommVault, and Legato backup servers and libraries.

Performed disaster recovery by restoring important files, folders, and virtual servers.

Administered print servers and provided support for multi-function printers and plotters.

Troubleshooted printing issues.

Work with Microsoft Server 2003, 2008, 2012.

Troubleshooted server issues.

Managed the ServiceNow ticketing queue for backup and restore tickets across the world.

Mentored desk side technicians.

Created technical documentation.

Worked with users to determine requirements.

Coordinated technical communications with management.

Managed technical projects.

Troubleshooted Active Directory Security Issues.

Desktop Support Representative – EBA Engineering Consultants, October 2012 to June 2013: Calgary, Alberta

Provided desk side and remote support for users in Calgary, Lethbridge, and Ottawa staff members for all company hardware and software, including Autocad products,GIS software, all engineering software, Adobe products, and standard Microsoft software such as Microsoft Office, and other engineering software.

Performed IMAC and PC migration services.

Managed IT services for the Calgary office.

Provided user support for the Nortel BCM phone system.

Setup, tested, and managed very complex boardroom audio/visual equipment.

Manage Windows Print Servers on Windows Server 2003.

Troubleshoot printing issues including multi-function printers and plotters.

Troubleshooted Active Directory security issues.

Desktop Imaging

Created technical and user documentation

Worked with users to determine various requirements

Setup and configured Blackberries and iPhone's.

Used ServiceNow ticketing system.

Backup Server Administrator and Print Server Manager – WorleyParsons, February 2011 to October 2011: Calgary, Alberta (Contract)

Administered print servers and Backup Exec 10, 11d and Legato backup servers and libraries.

Performed disaster recovery by restoring important files and folders.

Troubleshooted printing issues for multi-function printers and plotters.

Troubleshoot Active Directory Security Issues.

Created technical documentation.

Mentored desk side technicians on troubleshooting techniques.

Project Management.

Coordinated technical communications with management.

Determined user requirements.

Microsoft Windows Server 2000, 2003, and 2008.

Used Microsoft based ticketing system.

Level 3 Technical Support Representative – Acrodex (Now re-branded as Insight), November 2008 to September 2010: Calgary, Alberta

Provided internal and external IT support to Acrodex employees, technicians, and business clients.

Maintained and troubleshooted workstations, laptops, audio visual equipment, and servers.

Maintained and configured Active Directory security accounts, groups, and policies.

Placed software images on computers.

Performed computer and multi-function printer deployments.

Educated users on business multi-function printer operation.

Created and provided procedural and troubleshooting documentation.

Support Microsoft Windows Server 2003 in addition to Small Business Server 2003.

Configured Microsoft DNS and DHCP.

Administered Exchange 2003.

Managed a Tape Backup Server - CA Brightstor ARCServe Backup and Backup Exec.

Determined user requirements.

Manage Trend Micro Data Protection.

Performed network and systems administration.

Used client ticketing systems such as Remedy and ITSM Front Range.

Tier 2 Managed Services Technical Support at Telus Data Center, April 2008 to November 2008: Calgary, Alberta (Contract)

Monitored data center hardware and services including client and company servers and equipment.

Assisted various companies across Canada with DNS networking issues, Blackberry Enterprise Service Issues, Exchange email server issues.

Managed tape backups.

Created technical documentation.

Configure BIND DNS.

Updated tickets in the Remedy ticket tracking system on an ongoing basis.

Resolved hardware & software issues for server computers running Windows Server 2000 and 2003.

Determined causes of network issues.

Determined user requirements.

Used Remedy ticketing system

Level 1, 2, and 3 Help Desk Support – Thindesk Inc (Now re-branded as F12.net), February 1st 2007 to February 29th 2008: Markham, ON

Provided services for over 25 different businesses servicing with a large variety of different types of issues in an extremely busy environment with no lay time between incidents. Types of businesses included legal offices, financial offices including accountants and investors, construction companies, insurance companies, food distributors, and a courier company.

Assisted thin client customers having system and application difficulties through remote control.

Performed services for server, thin client, network device, network printers (HP & Xerox) & print servers, and application troubleshooting for over 150 applications.

Maintained and troubleshoot Windows Server 2000 and 2003 servers.

Created and maintained Exchange 2003 email users accounts through Active Directory.

Created and maintained user accounts in Active Directory.

Provided leadership and guidance for new employees.

Developed troubleshooting and procedural documentation.

Assisted clients with Blackberry configuration.

Other duties required installing, moving, changing, configuring and updating customer hardware and software on thin clients, printers, and servers.

Configured and troubleshoot Wyse terminal thin client machines.

Determined user requirements.

Perform systems and network administration.

Education and Training:

Seneca College of Applied Arts and Technology, Toronto, ON

Computer Networking and Technical Support – Date of graduation: March 3, 2004

Humber College, Toronto, ON

UNIX (Solaris), Telecommunications Concepts, Computer Hardware

Interests:

Collecting 60’s, 70’s, and 80’s music.

Working on my indoor vegetable garden.

Studying HTML5, PHP, Javascript

References: Available immediately upon request.

Contact this candidate