mohammed

BENACEUR

AADL AIN BEIDA ***** ORAN ALGERIA

adpgrc@r.postjobfree.com

+213*********

www.linkedin.com/in/mohammed-benaceur-b5239084

Hotel Duty Manager

Experienced Duty Manager with a demonstrated history of working in the hospitality industry. Skilled in Typing, Food

& Beverage, Event Planning, Hospitality Management, and Customer Service. Strong operations professional with a hospitality focused in Hospitality Administration. Right now I would like to join a company that is looking for a forward thinker, who can coach others to success.

Work experience -

October 2015/

Present

• Hotel Duty Manager ( Pre-opening team ) Four points by Sheraton Hotel ORAN Reporting directly to the general manager, my responsibilities are:

* Occupy the hotel lobby and other public areas, particularly at busy times

* Engage Guests in conversation and provide general assistance

* Manage, record, and resolve promptly all Guest complaints Meet and greet VIP Guests and major corporate clients upon arrival

* Coordinate the services and special facilities provided to long-stay Guests

* Understand all credit procedures and ensure they are applied

* Stay current with all hotel products, services, policies and emergency procedures

* Monitor Guest satisfaction reports and implement actions to improve results

* Handle, record and follow through with management issues or emergencies that arise

* Received employee of the month award for the month of December 2016 at Four points by Sheraton Oran.

August 2012/

October 2015

• Hotel receptionist/ night receptionist

* Greeted guests at front desk and engaged in pleasant conversations while managing check-in / check-out process.

* Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.

* Actively listened to customers' requests, confirming full understanding before addressing concerns.

* closed daily front desk operations during night shifts. November

2006/ August

2012

• Chef de rang / CIEPTAL International Catering ( south of Algeria)

* supervised a team of waiters divided into three services : Breakfast, lunch and dinner, for a restaurant of 150 seats

* Provided each guest with exemplary service through effective engagement, active listening and customer skills.

* Collaborated with other personnel to produce and modify menus and selections.

* supervised a team of waiters divided into three services : Breakfast, lunch and dinner, for a restaurant of 150 seats.

January/

November

2006

• Waiter. Barman / Catering North Africa Services ( south of Algeria)

* Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

* Supervised restocking of salad bar and buffet for lunch and dinner service.

* Used cash registers and credit card machines to cash out customers. April

2003/"January

2005

• Bookstore Manager / LLC. BENYELLOUL ORAN

* Led business planning, developed market strategy and established direct procurement of products from vendors.

* Assisted in recruiting, hiring and training of team members. Reduced operational risks while organizing data to forecast performance trends.

* Supervised creation of exciting merchandise displays to catch attention of store customers. Education -

November

2015

• Four points by Sheraton

Safety management and procedures training

ORAN

November

2015

• LLC. EXECUTIVE MBA -DZ

First aid training

ORAN

December

2005

• SIBAWAIH school

English studies

ORAN

August 2005 • French ministry of education

Diploma in Advanced French Language ( DALF )

ORAN

October 2002 • WINNER SOFTWARE school

Computer science

ORAN

1998/2002 • University ES-SENIA

Bachelor's degree in German studies

ORAN

General Skills and

Competences -

*Understand the importance of

being a team leader

* A sound working knowledge of

MICROS and OPERA

*Excellent communication skills

* Problem-solving and

organizational abilities

*;Training and development

* Confident and self-motivated

* Remaining calm, patient and

polite in stressful situations

Languages -

Arabic : Native

French : Fluent

English : Fluent

German : Advanced

References -

M.Valentin Schoubs : Currently

General Manager at Sheraton Club des

Pins hotel Algiers // complex general

manager at Sheraton hotel ORAN and

Four points by Sheraton hotel ORAN (

2016-2020) // E-mail:

adpgrc@r.postjobfree.com

M.Laurent Sung Dji REYNIEIX :

Currently Hotel Manager at le Méridien

Ile des Pins. Marriott International //

Food & Beverage Manager at Four

points by Sheraton ORAN (

2015-2017) // E-mail:

adpgrc@r.postjobfree.com

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