Hotel Duty Manager
Resume:
mohammed
BENACEUR
AADL AIN BEIDA ***** ORAN ALGERIA
************@*******.***
www.linkedin.com/in/mohammed-benaceur-b5239084
Hotel Duty Manager
Experienced Duty Manager with a demonstrated history of working in the hospitality industry. Skilled in Typing, Food
& Beverage, Event Planning, Hospitality Management, and Customer Service. Strong operations professional with a hospitality focused in Hospitality Administration. Right now I would like to join a company that is looking for a forward thinker, who can coach others to success.
Work experience -
October 2015/
Present
• Hotel Duty Manager ( Pre-opening team ) Four points by Sheraton Hotel ORAN Reporting directly to the general manager, my responsibilities are:
* Occupy the hotel lobby and other public areas, particularly at busy times
* Engage Guests in conversation and provide general assistance
* Manage, record, and resolve promptly all Guest complaints Meet and greet VIP Guests and major corporate clients upon arrival
* Coordinate the services and special facilities provided to long-stay Guests
* Understand all credit procedures and ensure they are applied
* Stay current with all hotel products, services, policies and emergency procedures
* Monitor Guest satisfaction reports and implement actions to improve results
* Handle, record and follow through with management issues or emergencies that arise
* Received employee of the month award for the month of December 2016 at Four points by Sheraton Oran.
August 2012/
October 2015
• Hotel receptionist/ night receptionist
* Greeted guests at front desk and engaged in pleasant conversations while managing check-in / check-out process.
* Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
* Actively listened to customers' requests, confirming full understanding before addressing concerns.
* closed daily front desk operations during night shifts. November
2006/ August
2012
• Chef de rang / CIEPTAL International Catering ( south of Algeria)
* supervised a team of waiters divided into three services : Breakfast, lunch and dinner, for a restaurant of 150 seats
* Provided each guest with exemplary service through effective engagement, active listening and customer skills.
* Collaborated with other personnel to produce and modify menus and selections.
* supervised a team of waiters divided into three services : Breakfast, lunch and dinner, for a restaurant of 150 seats.
January/
November
2006
• Waiter. Barman / Catering North Africa Services ( south of Algeria)
* Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
* Supervised restocking of salad bar and buffet for lunch and dinner service.
* Used cash registers and credit card machines to cash out customers. April
2003/"January
2005
• Bookstore Manager / LLC. BENYELLOUL ORAN
* Led business planning, developed market strategy and established direct procurement of products from vendors.
* Assisted in recruiting, hiring and training of team members. Reduced operational risks while organizing data to forecast performance trends.
* Supervised creation of exciting merchandise displays to catch attention of store customers. Education -
November
2015
• Four points by Sheraton
Safety management and procedures training
ORAN
November
2015
• LLC. EXECUTIVE MBA -DZ
First aid training
ORAN
December
2005
• SIBAWAIH school
English studies
ORAN
August 2005 • French ministry of education
Diploma in Advanced French Language ( DALF )
ORAN
October 2002 • WINNER SOFTWARE school
Computer science
ORAN
1998/2002 • University ES-SENIA
Bachelor's degree in German studies
ORAN
General Skills and
Competences -
*Understand the importance of
being a team leader
* A sound working knowledge of
MICROS and OPERA
*Excellent communication skills
* Problem-solving and
organizational abilities
*;Training and development
* Confident and self-motivated
* Remaining calm, patient and
polite in stressful situations
Languages -
Arabic : Native
French : Fluent
English : Fluent
German : Advanced
References -
M.Valentin Schoubs : Currently
General Manager at Sheraton Club des
Pins hotel Algiers // complex general
manager at Sheraton hotel ORAN and
Four points by Sheraton hotel ORAN (
2016-2020) // E-mail:
********.*******@*******.***
M.Laurent Sung Dji REYNIEIX :
Currently Hotel Manager at le Méridien
Ile des Pins. Marriott International //
Food & Beverage Manager at Four
points by Sheraton ORAN (
2015-2017) // E-mail:
***************@*******.***
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