Mt Pleasant Purchasing Manager
Resume:
Patrick Seignious
Johns Island, SC 29455
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EDUCATION
Wofford College Spartanburg, SC
Major: Business Economics B.A. May 2009
The Citadel Graduate College Charleston, SC
MBA Program MBA Dec 2012
EXPERIENCE
The Sanctuary Hotel at Kiawah Island Kiawah Island, SC
Guest Service Supervisor 40 – 60 Hours/Week April 2021 – Present
-In charge of the day-to-day operations of over twenty Valets, Bell Staff, and House Drivers
-Resolve employee conflicts
-Engage in guest relations and guest complaint resolution
-Oversee and organize transportation for guests
-Arrange and distribute luggage and golf bags for hundreds of guests per day
-Facilitated guest traffic in the lobby and on the front drive
-Arrange and organize the transportation of amenities, gifts, deliveries, guest packages, and time sensitive materials on a daily basis
-Assist in hiring and training new employees
-Perform weekly testing for employees on Forbes Five-Star standards as well as general hotel and Kiawah Island knowledge
Concierge 40 Hours/Week February 2020 – April 2021
-Provided expert knowledge about The Sanctuary, Kiawah Island, and the general Charleston area
-Made personalized recommendations for guests based on their particular requests or personalities
-Listened to guest complaints and found resolutions for issues
-Arranged amenities for special occasions, celebrations, VIP guests
-Arranged transportation, flower deliveries, babysitting, rental vehicles, and shipping materials for guests, sometimes for last minute or emergency situations
-Adhered to the Forbes Five-Star standards while providing exceptional service to all guests.
Towne Centre Tobacco & Wine Mt Pleasant, SC
General Manager 40-80 Hours/Week June 2011 – January 2020
-General manager of six cigar and wine retail locations around the Charleston area
-Provided excellent customer service
-Created and filled special customer requests
-Created and maintained a large community of regular customers
-Managed over twenty employees including hiring and training new employees
-Handled all Human Resources duties and employee conflict resolutions
-In charge of all banking responsibilities for all locations
oCollecting/verifying deposits for each separate store
oMaking payments on multiple credit cards
oTransporting cash
-Purchasing Manager for all stores
-Handled all bookkeeping, in-store accounting, and payroll for all locations
-Collected/organized monthly sales figures for each store for sales taxes
-Assisted in opening five new store locations
-Generated new licenses/utility services for new locations
-Made supply runs for each location on a weekly basis
-Inventory manager for all locations
-Ordered and maintained inventory for each location
-Handled all shipping/postal requirements for all locations
-Warehouse Manager for all locations
-Created inventory orders for all locations from up to eighteen distributors
-Forecasted inventory needs for each location before placing orders
-Receiving/shipping inventory for all stores – created invoices for each store
-Received all inventory shipments to warehouse, distributed inventory to each store as needed, and priced and put out all inventory as it was received
-Merchandised inventory for optimal customer visibility
-Controlled and oversaw scheduling for all locations
-Created daily, weekly, and monthly task lists for each location
-Spoke with each store daily – verified all jobs were understood and completed
-Found alternative staffing if necessary
-Created and maintained relationships with sales representatives, office managers, and owners of multiple distributing companies
Southcoast Community Bank Charleston, SC
Banker, Teller 40 Hours/Week October 2009 – June 2011
Duties: Handled customer accounts; Opened/closed checking and savings accounts; Performed deposits/withdrawals; Controlled the vault; Performed monthly audits; Trained new tellers; Managed Reward Checking Accounts with Stipulations; Managed CD's (Certificate of Deposits); Managed Reward Savings Accounts; Managed Mortgages.
ADDITIONAL
Excellent analytical, communication, and customer service skills; Spanish competent; Highly computer literate: Microsoft Word, Excel, PowerPoint, Web / Internet
Additional experience
-Helped create a new marketing plan for the Citadel Graduate College.
-Organized and marketed semi-annual harbor cruises for local business
-Assisted with outdoor events in and around the Charleston area, including South Eastern Wildlife Expo, Charleston Food and Wine Festival, Charleston Festival of Beers, Highland Games Festival, Park Circle Octoberfest, Park Circle St Patrick’s Day, along with various charity and private events.
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