Name: CLEOPHA KEWAI WIRBA
Date of Birth: 21/12/1989
Marital Status: Married
Visa Status: Resident Visa
To attain the challenging posting in the related filed to work in an organization where I can enhance my skills and contribute to the growth of the
origination as well as I assure you that I will work with full of my sincerity and do justice my job and the organization.
High School Completed.
Higher secondary completed.
Diploma in Project Planning and Management.
Basic Knowledge of Computer.
A highly resourceful, flexible, innovative, and enthusiastic security guard. Experienced in promoting a safe environment for staff and customers and able to respond effectively to crimes, fires and medical emergencies. Having extensive knowledge of relevant safety equipment, policies, procedures, and strategies to deal with emergency situations.
Possessing excellent written and oral communication skills and able to write reports to managers about daily activities and irregularities. Looking for a position with an exciting and ambitious company that provides room for progression
TRANSGUARD GROUP OF COMPANIES DUBAI
Security Officer from Sept 2017 Till date
Start shift promptly at time designated, in full uniform.
Appearance to be clean, smart and tidy at all times.
Responsible for active communication of “changeover” of shift to on shift supervisor. This to include handover of shift keys, PDA, confirmation of staff on shift, contractors on site, run-though of incident occurrences from previous shift, confirmation of any insecure doors, any matters pertaining to the smooth effective running of the shift.
Responsible for the awareness of Health and Safety. Procedures carried out must be in line with the Health and Safety Policy - set procedures are indicated in the Assignment Instructions
Responsible for full comprehensive understanding of fire alarm procedures.
Responsible for acting as an evacuation marshal in the event of a major incident.
In relation to a major incident must be fully conversant with the location of all plant room, service corridors and lifts, both by location and by name.
Assisting tenants on request on the event of an incident – this may be in person or by camera or both.
Assisting Police presence on site either in person, by camera or by statement.
Awareness of responsibilities and powers as a member of the security team and when to hand over to Police instruction.
Responsible for diffusing incidents and situations in the malls
Responsible for providing first aid if necessary. (This only to apply to certificated first aiders.)
Security Guards not trained in first aid must be made aware of manned first aider on shift.
EMIRATES FLIGHT CATERING (TRANSGUARD GROUP)
Food Handler (March 2017- Sept 2017)
As a Food handler, I was responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience and my role included key responsibilities such as:
Greeting and seating customers and serving them in a professional, discreet and personalized way
Acquiring in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests
Consistently monitoring quality of food & beverage being served
Practicing good customer relations and attending to customer complaints / queries satisfactorily
Responsible for maintaining hygiene and cleanliness standards in the outlet & upkeep of all service equipment
Responsible for all service preparations before, during & after the service
Ensuring minimum wastage, breakage and spoilage.
Le Meridian Hotel in Douala, Cameroon
Receptionist (July 2016- February 2017)
Answers incoming calls, within three rings, positively, and warmly.
Accurately directs caller to the appropriate people courteously and professionally.
Returns to calls placed on hold every 45 seconds, giving the caller the opportunity to continue holding or to leave a message.
Answers inquiries as needed or directs the inquiry to the person best able to answer.
Takes and delivers accurate phone messages, with call back numbers, area codes, and names legibly written, and promptly relays messages via email to the proper person.
Takes accurate contact information for families inquiring about admission to school including parent name, student name and incoming year, mailing address, email address, phone number, how they heard about school, and promptly populates the pipeline and notifies admissions.
Assemble and maintain an inventory of admissions folders.
Keeps office and faculty supplies in stock.
Brand Ambassador Supervisor at Guinness Cameroun
Represent brand(s) at local trade-focused events with education, mentorship, networking, and tastings
Works with National Development Manager to develop industry-forward educational content to share with internal (agency & client) and external (trade & distributor) audiences as needed
As an industry influencer, proactively seek out new opportunities for our brands to appear authentically within the territory
Utilize social platforms to amplify brand initiatives and showcase portfolio expertise
Drive brand presence, performance, and advocacy in select on-premise accounts using strategic engagement activities and business-focused solutions
Mentor local agency Beer Sales Representatives on brand knowledge and best practices, while instilling and developing a passion for the beer industry
Complete accurate and timely management of agency initiatives including:
SKILLS/ PERSONAL STRENGTH
High Ability to handle conflict situations tactfully but firmly.
Experience of night patrol duties and securing building perimeters.
Excellent knowledge of the English Language.
Ability to remain in a static position for long periods and work 12-hour shifts.
Experience of managing large events, organizing traffic & working alongside the emergency services level of integrity
English and French
Available Upon request
I hereby declare that the above information is true and correct to that best of my knowledge and believe
CLEOPHA KEWAI WIRBA