Call Centre Operations Manager
Resume:
ZINHLE CHARMAINE MBAMBO
** ******* ****, ****************,****
CELL NUMBER: 078-******* / 078*******
adpgqh@r.postjobfree.com
TASK – ORIENTATED: RESULT FOCUSED & SELF MOTIVATED INDIVIDUAL WHO IS SEEKING NEW CHALLENGES WHERE INPUT WOULD BE INVALUABLE TO BORN CLIENT AND WORK COLLEAGUES.
PERSONAL PROFILE
●Highly motivated individual with a positive and enthusiastic outlook
●Work well under stress, and remains clam under pressure.
●Dedicated team work with a friendly and outgoing personality.
PERSONAL DETAILS
Date for Birth : 01 August 1980
Nationality : South African
Gender : Female
Race : Black
Marital Status : Single
Languages : Zulu, Xhosa, English
Interest : Solving Puzzles, Book club
Drivers licence : code 08
SKILLS
●Computer literacy- Microsoft word, Excel, PowerPoint, Access, outlook & internet
●Knowledge of SA Act
●Good communication and interpersonal skills
●Good customer service
●Knowledge of BAS
●Galileo
●Knowledge of sheq policies and procedures
CARRER OBJECTIVES
●To be part dynamic company where my enthusiasm and hard work will lead to success. I need to be part of a progressive team where creative thinking and collaboration solves problems and contributes to the overall wellbeing of the organization.
●To accomplish challenging objectives and to obtain optimum result.
●To show consideration and concern, and to be honest and adhere to ethical rules and guidelines by showing fairness, impartiality in all respect.
TERTIARY QUALIFICATION
Institution : Varsity College
Qualification : Certificate in travel and Tourism
Duration : 1 year (2005)
Subject Passed : IATA course – level 1, development and travel strategies, (DTS), fares within
South Africa, southern Africa (BSP)
Institution : Natal Midlands Technical (NSC)
Qualification : N3 (2000)
Subject passed : Computer, Public Administration, Office Practice, Small business management,
English and Afrikaans.
EDUCATION QUALIFICATION
School Attended : Heather Secondary school
Standard passed : Grade 11(1999)
Subjects : Maths, English, Afrikaans, Economics, Business economics and Accounting
WORK EXPERIENCE
Company : Best Drive
Position Held: : Sales person
Duration :19 months (October 2019 – 12 April 2021)
Duties : Answering incoming calls, do quotations for tyres,shocks, battery and service. Printing cash slips and invoices to customers, taking minutes, attending to walk in customer, order stock for office use and for customers, check email and respond to request sent by customer and wages for workshop workers.
Company : Mamela Consulting (Call Centre)
Position held : Sales Agent
Duration : 1 year and 6 months (August 2017 to October 2018)
Reason for leaving : End of Contract
Duties : compiling sales on excel spreadsheet and capturing sales
calling clients selling life insurance, funeral cover, medical insurance
Company : Land Rover
Position Held : Receptionist
Duration : 2 months (May 2017- June 2017)
Reason for leaving : Temporary Employed
Duties : filling, answering of phone calls and sending message on e-mail, meet and greet clients
Company : Amud Investments CC
Position Held : Administrator/PA
Duration : 3 years (August 2011-December 2013)
Reason for leaving : better opportunity with prospects of a permanent position
Duties : Prepare tender documents, attending briefings, relieve on answering calls, booking
of flights, coordinating diaries for the Directors,, taking and circulating minutes of meetings, client liaison, fleet management, new business development..
Company : Department of Health
Position Held : Help Desk
Duration : 3 years (January 2007 – December 2009)
Reason for leaving : end of contract
Duties : filling, dealing with client’s queries and assist, stock taking, helping clients with requisition form, Data capture, taking minutes, assist with delivery at stores when needed and answering of incoming calls
Company : Msunduzi Municipality
Position Held : Procurement unit (Data Capturing)
Duration : 6 Months (January 2006 – June2006)
Reason for leaving : Temporary Employed
Duties : Data capture, answering calls, assistance of clients to fill the data base form
REFERENCES
Name : yugeshree
E mail : adpgqh@r.postjobfree.com
Position : manager
Contact : 073-***-****
Name : Jayson Naidoo
E mail : adpgqh@r.postjobfree.com
Position : Manager (Mamela consulting)
Contact : 073-***-****
Name : Lungile Duma
E mail : adpgqh@r.postjobfree.com
Position : Operations Manager
Contact : 073-***-**** / 031-***-****
Name : Julie Sibiya
E mail : adpgqh@r.postjobfree.com
Position : Supervisor
Contact : 033-***-****
Contact this candidate