Business Associate Customer Service
Resume:
Chelsea Sanabria
Lackawanna, NY *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Phlebotomist
Red Cross - Buffalo, NY
April 2017 to June 2018
• Responsible for loading and unloading truck at the beginning and end of every shift
• Responsible for setting up company blood drives
• Identifying patients via ID, medical record or other means.
• Drawing blood using needles and other equipment.
• Labeling samples correctly and send them for testing. PCA Personal Care Assistant
LIBERTY HOME CARE - Niagara Falls, NY
January 2017 to November 2017
Collections Representative/floor Manager
Copeland capital llc - Buffalo, NY
June 2015 to January 2016
• Responsible for overseeing 8 collectors
• Responsible for making sure monthly goal is hit
• Responsible for taking irate customer calls
• Provided customer service to clients in regards to debt collections
• Worked on a multi line phone system
• Excelled in frequent changing computer systems.
Collector/ Administrator
World Wide Recovery - Buffalo, NY
February 2015 to June 2015
• Provided customer service to clients over a multi line phone system in regards to debt collections.
• Submitted weekly payroll
• Handled the mailing of paid in full letters to clients. Collections Representative/ Team Lead
NPG LLC - Buffalo, NY
February 2014 to December 2014
Team lead for part of company.
Responsible for managing 8 collectors
• Business Associate/ Collector
• Office environment, worked effectively with other coworkers.
• Effectively managed a high-volume of inbound and outbound customer calls
• Gathered and verified all required customer information for tracking purposes.
• Defused volatile customer situations calmly and courteously.
• Acted professionally and patiently when addressing negative customer feedback.
• Averaged 200 outbound phone calls per day.
• Dealt with clients credit card information on a daily basis
• Process credit card payments
Collector/Business Associate/ Team Lead
UPG, LLC - Buffalo, NY
November 2012 to January 2014
Collector and also Team Lead with company
Responsible for overseeing 8 collectors at one time Responsible for handling irate customers
• Office environment, worked effectively with other coworkers.
• Demonstrated mastery of call center script within specified time frames.
• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
• Effectively managed a high-volume of inbound and outbound customer calls.
• Averaged 200 outbound calls and 25 inbound calls per day.
• Dealt with client's negative and positive feedback.
• Processed credit card payments
• Skillful on multi-line phone
• Hitting monthly break
• Skip tracing
Cashier/stock
Valu Home Centers - Lackawanna, NY
January 2012 to September 2012
• Processed credit cards
• Handled cash
• Provided customer service
• Dealt with customer questions about products
Cashier/stock
A+ Thrift store - Lackawanna, NY
January 2011 to December 2011
• Provided customer service in a fast paced environment
• Dealt with customer complaints on a daily basis
• Processed credit cards
• Handled cash
• Counted register at the end of each shift
Education
Personal Care Assistant Certificate
Niagara Falls, NY
January 2017 to January 2017
High School Diploma
Mount Mercy Academy Buffalo - Buffalo, NY
2007 to 2011
Associate's degree in Massage Therapy
Trocaire College - Buffalo, NY
Skills
• Phlebotomy
• Multi-line Phone Systems
• Office Administration
• Venipuncture
• Patient Care
• Skilled in call center operations
• Exceptional workflow management
• Strong problem solving aptitude
• Multi-line phone operation proficiency
• Persuasive speaker
• Customer service
• Knowledge in computer skills
• Adheres to customer service procedures
• Time management skills
• Negotiation skills
Certifications and Licenses
CPR Certification
First Aid Certification
Contact this candidate