Chelsea Sanabria

Lackawanna, NY *****

adpgp8@r.postjobfree.com

716-***-****

Authorized to work in the US for any employer

Work Experience

Phlebotomist

Red Cross - Buffalo, NY

April 2017 to June 2018

• Responsible for loading and unloading truck at the beginning and end of every shift

• Responsible for setting up company blood drives

• Identifying patients via ID, medical record or other means.

• Drawing blood using needles and other equipment.

• Labeling samples correctly and send them for testing. PCA Personal Care Assistant

LIBERTY HOME CARE - Niagara Falls, NY

January 2017 to November 2017

Collections Representative/floor Manager

Copeland capital llc - Buffalo, NY

June 2015 to January 2016

• Responsible for overseeing 8 collectors

• Responsible for making sure monthly goal is hit

• Responsible for taking irate customer calls

• Provided customer service to clients in regards to debt collections

• Worked on a multi line phone system

• Excelled in frequent changing computer systems.

Collector/ Administrator

World Wide Recovery - Buffalo, NY

February 2015 to June 2015

• Provided customer service to clients over a multi line phone system in regards to debt collections.

• Submitted weekly payroll

• Handled the mailing of paid in full letters to clients. Collections Representative/ Team Lead

NPG LLC - Buffalo, NY

February 2014 to December 2014

Team lead for part of company.

Responsible for managing 8 collectors

• Business Associate/ Collector

• Office environment, worked effectively with other coworkers.

• Effectively managed a high-volume of inbound and outbound customer calls

• Gathered and verified all required customer information for tracking purposes.

• Defused volatile customer situations calmly and courteously.

• Acted professionally and patiently when addressing negative customer feedback.

• Averaged 200 outbound phone calls per day.

• Dealt with clients credit card information on a daily basis

• Process credit card payments

Collector/Business Associate/ Team Lead

UPG, LLC - Buffalo, NY

November 2012 to January 2014

Collector and also Team Lead with company

Responsible for overseeing 8 collectors at one time Responsible for handling irate customers

• Office environment, worked effectively with other coworkers.

• Demonstrated mastery of call center script within specified time frames.

• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

• Effectively managed a high-volume of inbound and outbound customer calls.

• Averaged 200 outbound calls and 25 inbound calls per day.

• Dealt with client's negative and positive feedback.

• Processed credit card payments

• Skillful on multi-line phone

• Hitting monthly break

• Skip tracing

Cashier/stock

Valu Home Centers - Lackawanna, NY

January 2012 to September 2012

• Processed credit cards

• Handled cash

• Provided customer service

• Dealt with customer questions about products

Cashier/stock

A+ Thrift store - Lackawanna, NY

January 2011 to December 2011

• Provided customer service in a fast paced environment

• Dealt with customer complaints on a daily basis

• Processed credit cards

• Handled cash

• Counted register at the end of each shift

Education

Personal Care Assistant Certificate

Niagara Falls, NY

January 2017 to January 2017

High School Diploma

Mount Mercy Academy Buffalo - Buffalo, NY

2007 to 2011

Associate's degree in Massage Therapy

Trocaire College - Buffalo, NY

Skills

• Phlebotomy

• Multi-line Phone Systems

• Office Administration

• Venipuncture

• Patient Care

• Skilled in call center operations

• Exceptional workflow management

• Strong problem solving aptitude

• Multi-line phone operation proficiency

• Persuasive speaker

• Customer service

• Knowledge in computer skills

• Adheres to customer service procedures

• Time management skills

• Negotiation skills

Certifications and Licenses

CPR Certification

First Aid Certification

Contact this candidate