Customer Care Call Centre

** ********* *****, *******,****

Cell : 068******* / 072*******

Email: ************@*****.***

Personal Details

Identity Number : 960**********

Gender : Female

Nationality : African

Marital status : Single

Home Language : isiZulu

Other Languages : English, Afrikaans, isiXhosa

Educational Qualifications

Last School Attended : Woodview Secondary School

Highest Grade Obtained : Matric

Year : 2014

Subjects passed : English

:isiZulu

: Mathematics

: Life Sciences

: Business Studies

: Life Orientation

Experience

Company : Tri Media (Pty) Ltd

Environment : Call centre and customer care

Duties : Presenting products and service to clients

: Capturing customer data with desired accuracy

: Matching available offers to clients needs

: General administration and office duties

Skills obtained :Typing (40wpm), computer skills, communication, numerical skills

References

Mrs KN Mgabhi : 034*******

Maureen Dladla : 031*******

Experience

Company : CCI South Africa

Environment : Call centre and customer care

Duties : Quality Assessor

:Preparing reports and ensure they are valid

:General administration and office support duties

Skills Obtained : Typing, computer skills, report writing, communication

References

Mr Funa Biyela : 074*******

Mr Vumani Dlamini :078*******

Experience

Company : CCI South Africa

Campaign : MYOB Australia

Duties : Technical support and troubleshooting software defaults

: providing excellent customer service to everyday caller

: assisting customers in the day to day running’s of the program

Skills Obtained : Typing, computer skills, report writing, communication

References

Mr Funa Biyela : 074*******

Mr Vumani Dlamini :078*******

Experience

Company : CXP umhlanga

Campaign : Inchora Tenant Shop

Duties : Quality Assessor

: Providing support and insight

: Scoring and assessing calls

: Compliance meetings feedback sessions

: Capturing data for reporting

Skills obtained : Microsoft, typing, report writing and communication skills

References

Mr Leon Manikum : 084*******

Miss Sindi Nsele : 067*******

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