Receptionist Customer Service

SURUJDAI GANGA

647-***-****,**************@*****.***

CUSTOMER SERVICE REPRESENTATIVE

HIGHLIGHTS OF QUALIFICATIONS

Over 10 years of experience providing within the Customer Service Industry

Maintained company and client information confidential

Sound knowledge of (POS) Point of sale system on cash

Strong ability to multi-task working in professional atmosphere

Built report with customers, suppliers and staff

Proficient in MS Words, MS Excel, MS Power Point, Email and Internet

Fluent in English, Oral and Writing

Utilized a customer centered approach by being approachable empathetic and friendly

SKILLS

SALES ASSOCIATE

Answered incoming calls and provided information about the Paints, how to apply on any surface and whether it is in stock

Provided 20 calls outbound to customers per a day to follow up with individual about Paint availability within stock

Coordinated with administration forward requests and unresolved issues on stock sold about that was or not available by, postdate cheques and cheque and invoices

Handle irate customers calmly, courteously and professionally while searching for a neutral resolution achieving retention

BOOKKEEPING

Sorted documents such as mail, bank, visa and credit card statements

Organized invoices and receipts on a monthly basis

Entered monthly receipts into spreadsheet for

Filled customers documents such as H S T, bank, visa, credit card and hydro invoices on

a daily basis

RECEPTIONIST

Assisted patients by listining to their questions, queries and facliltating meeting with them

Wrote up patients visiting card

Handled cash,debit and visa transactions

Insurance claimed for refunded

Processed transfers and prepared medical bills for patients

Answered phone calls on behalf of the hospital to sopport staff

Maintained good relations by assisting patients while established rapport

Filled patients reports, insurance claims,receipts and taxt claims

SURUJDAI GANGA 647-***-**** Page 2

RECEPTIONIST

Informed guests about different room rates for booking

Verifying the identity of guest documents for safty

Updating guest information on excel while original copies filling

Filled reservation form for customers that booked rooms on- line or by phone

WORK HISTORY

BOOKKEEPING

Michael and Associates, Scarborough, ON 2018

CUSTOMER SERVICE

Torginol Paints Inc., Guyana 2006-2018

BOOKKEEPING

Continental Group of Companies, Guyana 2005-2006

SECRETARY AND RECEPTIONIST

Ocean View International Hotel, Guyana 2002-2005

CASHIER/RECEPTIONIST

Prashad Hospital, Guyana 2001-2002

EDUCATION

COLLEGE DIPLOMA in COMPUTER STUDIES

Computer World, Guyana 2006

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