Birotehničar Cash desk supervisor
Resume:
MARIJA GERMANOVIC CARDER
Zrenjaninski put **, ***00 Belgrade, Serbia
*********@*****.***
Professional Summary
Reliable and assertive with excellent monitoring and evaluative skills. Has excellent interpersonal and customer skills and believes strongly in following policies and procedures complied by all personnel. Work effectively on teams, as well as independently, in fast-paced environments. Skills
● Customer-service
● Goal and results oriented
● Highly dependable and loyal
● Leadership and organizational abilities
● Proficient to work long hours at any time of the day
● Excellent communication skills
● Knowledge of business principles
● MS Office proficient
Experience
Cash Desk Supervisor 2007 - 2019
Grand Casino Beograd
Belgrade, Serbia
● Responsible for managing shifts to consistently deliver the highest standards of quality, service and efficiency.
● Assisted and trained new cashiers in providing excellent customer service, problem solving, operational responsibilities, phone etiquette and daily cash balancing operations
● Shared knowledge of customer behaviors to teach others to provide the best type of service.
● Ensures compliance of company policies, procedures and practices;
● Provided optimal customer services to guests coming to casino.
● Prepared everyday reports and performed regular audit on all cash desk records.
● Work directly with surveillance to guarantee the integrity of cash desk.
● Assisted with daily casino opening and closing procedures
● Resolved inquiries and issues with customers
● Counted down and balanced cash drawer at end of shift and locked safe. Slot hostess 2004 – 2007
Balkan Bet
Belgrade, Serbia
Hosted extensive gaming machine areas. Provided exceptional customer service and was a part of a friendly dynamic team. Helped people to use electronic games, answered any questions they had and made them feel welcome and valued.
Trainings attended
Prevention of Money Laundering
Responsible Gaming and Alcohol Serving
Education
Law and administration school
Bureau (office) technician
Certificates
Bookkeeping
Bookkeeping - advanced training
HR assistant
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