Customer Service

MADISON

TAMBURELLO

509-***-**** ****.********@*****.***

Skills Summary

Full-time worker with 5 years of experience in the food and beverage industry, and about 6 months of stocking/merchandising experience. Dedicated to learning about and representing the business in which I work for. Very successful at working in high-volume environments and meeting challenges. Talented in efficiency and expert with customer service, dealing with all types of requests, comments, and concerns in a safe and courteous manner. Creative problem-solver skilled in time management and preparatory work. Friendly demeanor and customer satisfaction oriented.

Education

High School Graduate Richland High School June 2018

GPA: 3.8

Completed Microsoft Office 2010 classes 1 & 2

Completed 3 Spanish courses

Experience

Sterlings Steakhouse, Seafood, and Salad Bar

Server / Host / Busser / Manager October 2016 to September 2020

Built solid reputation with many frequent patrons to cultivate guest loyalty

Operated POS system to process cash and card payments rapidly and accurately, and create customer bills using codes for each item (over 100 codes memorized)

Restocked salad bar, refilled condiments, organized pantry area, swept and mopped floors

Up-sold alcoholic beverages, desserts, and appetizers

Continually monitored dining rooms for seating ability, service, safety, and well-being of guests

Described menu items and special offers

Cleared, wiped down, and reset tables once guests were finished

Greeted customers in a friendly, yet professional manner

Properly stored all salad bar items at closing time, sanitized counters and display area

Costco Wholesale – Warehouse #486 Kennewick

Deli Clerk / Merchandising November 2020 to November 2021

Prepared large quantities of Costco take-home meals in short periods of time

Weighed each ingredient, labeled each package, and displayed products in a neat and orderly fashion in a refrigerated showcase

Properly prepared, skewered, cooked, packaged, and weighed large quantities of rotisserie chickens and placed them in the heated showcase for sale, while practicing food safety with every step

Answered customer questions, made product recommendations, and ensured customer satisfaction

Performed extensive cleaning routines during the workday and after closing

Helped customers locate products and sale items on the floor

Used computer program AS001 to check product availability and expected arrival dates, looking them up by name or item number

Used computer program AS001 to create readable, up-to-date price signs for products on the floor

Moved palettes of product with palette jacks (including learning to operate an electric palette jack for heavy palettes)

Frequently and repetitively lifted heavy items (up to 60lbs)

Collected loose cardboard boxes and slip sheets on the sales floor to ensure a clean and orderly shopping experience for customers

Operated balers to crush cardboard into 1500lb blocks to recycle

Utilized a box knife, plastic wrap, flashlight, and product moving equipment daily in a safe and effective way

Consulted inventory reports to prepare for truck delivery in order to differentiate between which incoming products to restock immediately and which ones to put aside to be hung in the steel shelves on standby for later restock

Collaborated with supervisors and managers to maintain a clean and functional warehouse

About Me

Hi, my name is Madison, and I am a very hardworking, problem-solving, multi-tasking, fast-learning hire. I can pick up almost any skill needed to perform a job, catch on quickly to work-flow and manage my time accordingly in a way that provides the most efficiency that I can. I work well in high volume settings, and I can get along with nearly anyone. I bring a positive, can-do attitude to work with me and try to go above and beyond how people around me work. Customer service is by far my best skill, and I enjoy daily successful customer interactions. Thank you for considering me!

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