Community Action Program Manager

C ൾඋඋඒ Iඏൾඒ

Burlington, NC ***** 912-***-**** ***********@**.***

Dedicated Program Manager possessing 25 years of experience in building successful compliance programs within the government/energy industry. Proven history of leading organizations in quality assurance, risk management and global security initiatives. Skilled in mentoring, training and contributing to the professional development of staff members. Proficient in managing budgets and reporting status to stakeholders. Policy and procedure improvements

Program Leadership

Program Development and Management

Documentation Proficiency

Customer and personnel training

Budgeting and Resource Management

Quality Assurance Evaluation

Strategic Planning

Data analysis

Program Manager, 08/1985 to 08/2010

Georgia Environmental Finance Authority – Atlanta, GA Performed program research and analyzed data collection to develop cost estimates and budgets. Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.

Trained 23 weatherization teams in energy saving weatherization technology to accomplish energy savings for the State of GA.

Mentored and led new employees to enhance the weatherization program production. Networked in local community by [Action] to identify business opportunities. Performed customer needs assessments and coordinated resolutions with supply chain and quality teams. Directed group of 23 community action agencies handling daily and complex requirements of the weatherization department.

Taught weatherization technicians and weatherization coordinators s effective customer service techniques, boosting client satisfaction rates 99%. Maintained professional demeanor by staying calm when addressing unhappy or angry customers. Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.

Coordinated site investigations, documented issues and escalated to executive teams as needed. Evaluated employee performance on monthly basis and conveyed constructive feedback to improve Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

S අඅඌ

Wඈඋ H ඌඍඈඋඒ

skills.

Effectively supervised staff of 23 personnel by implementing company policies, protocols, work rules and disciplinary action.

Directed training and retraining of employees to boost performance and enhance business results. Supervised site investigations, reported issues and escalated those that required further assistance. Psychology

Gordon College - Barnesville, GA

Eൽඎർൺඍ ඈඇ

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