Professional Summary

Experience

Contact

Skills

Hi, I'm SHANE BENSON

FISHER.

218-***-****

adpggx@r.postjobfree.com

m

**** ****** **** ***, *

AHTOWA, MN 55707 Unite

d States

Order processing

Brand representation

Banking operations

support

Product education

Retail marketing

Merchandise upselling

Refunds processing

Shipping and receiving

understanding

Service upsells

Process transactions

Customer service

excellence

Inbound call answering

Organization and

recordkeeping

Serve customer needs

Office management

software

Problem-solving

ASSISTANT DAIRY MANAGER Feb 2019 - Current

Kliniski Dairy, Sturgeon Lake, MN United States

Maintained and updated files and records to support efficient dairy operations.

Carried out high-quality dairy record and quality control work with little oversight.

Prevented dairy operations service delays by effectively using slow periods to get ahead of routine tasks such as restocking supplies.

Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets. Reviewed activities regularly to identify opportunities for improvement.

Reviewed operations and assigned work to dairy employees to maintain demanding schedule.

ASSISTANT STORE MANAGER Feb 2009 - Feb 2019

Designed for Health, Cloquet, MN United States

Created culture focused on customer service and satisfaction, resulting in improved customer loyalty and retention. Coordinated spa schedule to consistently meet customers' needs.

Directed marketing and promotional plans based on industry and operational knowledge to develop new revenue streams. Implemented business development strategy focused on social media branding and launching an email marketing campaign, attracting new customers and expanding market penetration. Built relationships with vendors and monitored supply chain to spot and correct deficiencies.

Implemented and supervised maintenance and sanitation standards for equipment and instruments.

Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences. Developed and optimized spa's sales, marketing, and promotional strategies.

Recommended and implemented procedural changes to

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Education

Multitasking

Verbal communication

Coordinate travel

Spreadsheet development

Scanning and copying

Set appointments

Microsoft Office

Organize files

enhance services rendered to customers.

Oversaw daily operations focusing on customer satisfaction and process improvements.

Coordinated high-quality service and hospitality for patrons, upholding spa's reputation for excellence.

CUSTOMER SERVICE AGENT Oct 2011 - Oct 2013

Southwest Airlines, PHOENIX, AZ - Arizona United States Engaged with customers to understand and resolve issues with airline travel and provide an exceptional customer service experience.

Communicated with customers via phone, email, and chat and helped customers to navigate the company's website to manage and make reservations and travel plans.

Helped resolve technical and non technical details of travel plans in many aspects.

Carried out high-quality customer care with little oversight. Received personal written commendation from Southwest Airlines CEO Gary Kelly for going above and beyond in excellent customer service and satisfaction.

BACHELOR OF SCIENCE - BUSINESS AND COMPUTER SCIENCE Sep 2014

Liberty University, Lynchburg, VA United States

Double major in Business and Computer Science

Student activities commissioner in Student Government. Volunteer, Community building and service projects and student mentor programs.

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