SAMIR KUMAR DUTTA

Contact No: +91-877*******

E-mail: adpgdf@r.postjobfree.com

Location: Kolkata, India

CAREER OBJECTIVE

● Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. PROFESSIONAL SYNOPSIS

● Acquired an experience of 1 Years as customer care Executive in IBM India pvt ltd. Follow up to ensure that appropriate actions were taken on customers' requests. A dedicated and enthusiastic professional having around 3 years of experience in inventory controller also handling team in Mydin Mohamed holdings (Malaysia). Working in Nakheel properties under Arkhan pvt ltd, (DUBAI). Working as a senior executive in Flipkart India pvt ltd. WORK ASSIGNMENT

IBM INDIA PVT LTD

Responsibilities

Customer Care Executive

● Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

● Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, were taken. Process orders, forms, and applications.

● Follow up to ensure that appropriate actions were taken on customers' requests.

● Refer unresolved customer grievances or special requests to designated departments for further investigation.

MYDIN MOHAMED HOLDINGS (Malaysia)

Team leader (Inventory) September, 2013 – June, 2015 Responsibilities:

Performance manages of suppliers under SLA's or similar KPI's. Assist in staffing about the system and applications. Checking all stocks at Inventory and coordinating with HQ. Doing proper GTL and STOCKTAKE weekly and Month wise. Handling team and completing all KPI daily basis.

LULU HYPERARKET PVT LTD (United Arab Emirates) December 2017 – March 2017 Responsibilities:

Maintain stock for fresh/Grocery area.

Liquidate items for damaged products.

Create stock take and GTL for shelf wise.

Monitoring and evaluating sales performance.

Work as a Floor In charge on Warehouse Flipkart india Pvt Ltd . 15/03/2018(Senior Executive)

● Supervise on the floor.

● Dock alignment for vehicles.

● GRN creation reports.

● BD escalation for products.

● Pack IWIT for B2B business.

● Maintain D2S.

● Measure and report the effectiveness of warehouse activities and employee’s performance.

● Organizing and maintaining inventory and storage areas.

● Ensure shipments and inventory transaction accuracy.

● Communicate job expectations and coach employees.

● Maintain items record, document necessary information and utilize reports to Projection warehouse status.

● Confer and coordinate activities with other departments (Mother Hub, Fresh inventory, Outbound).

● Inventory Controller,5S maintain in inventory,

● Working in the Return Center area. Manpower Planning Handling the team, and taking care of manpower IPP.

● Worked on return shipment RTO, RVP, ORPHAN, PREXO.

● Making new implementation (KAIZEN) any Department & maintain 5S

● Create STOCK TAKE, GTL, TTL,

● E-way Bill creation.

● FIFO & LIFO maintain a daily basis.

● Shelf creation In Inventory.

● IWIT inward and outward. Refurbishment inward and outward

● MIS Report on Daily Basis. Required RCA, Publish Required Monthly inward and Outward report.

● Coordinate With Central team for process lots and Dispatch Lots of Liquidation, Disposal & Fraud, Supplier Return, Resolve Tech Issue.

KEY STRENGTHS

Working in Return center, outbound.

Able to make rapid assessments and quickly revise tactics to ensure progress and good achievement.

Work closely with cross-functional teams & Principal to Plan, position. Achieving targets set by the management.

Negotiating skill as per as Requirements.

IPP improvement for PV operator and make a plan for monthly reverse plan.

● Working knowledge of Management Information Reporting and Dashboard Reporting with good analytical skills.

Excellent follow-up skills and the ability to handle pressure and meet deadlines. Proficient in MS Office (Word, PowerPoint, Excel, Outlook). Maintaining Fruitful relationships manage with existing Suppliers. Strong communication, fluency and Presentation Skills in English. Analytical Ability, Adaptability, Decision Making. Analytical Ability of Ecommerce Management and Retail Management. Working Knowledge of M.S OFFICE-2007 MS OFFICE 2017, Advance Excel, MIS DATA. Basic in Computer Hardware from ECIT in 2006.

Diploma in computer hardware networking in ORION CALLTECH in 2008. Excellent time management.

Certified Lean and SIX SIGMAS in flipkart.

Certified in 7 QC tools in flipkart.

Lean awareness module.

Control chart module.

Kaizen module.

5S visualization module.

MBA from ISBM UNIVERSITY (SUPPLY CHAIN AND LOGISTIC MANAGEMENT). B.A (Bachelor of Arts) from Calcutta University.

Higher Secondary Certificate from West Bengal Council of Higher Secondary Education.

Secondary School Certificate from West Bengal Board Of Secondary Education. Father’s Name: Tapan Kumar Dutta

Date of Birth: 9/07/1984

Language Known: English, Hindi and Bengali

Marital Status: Married

Nationality Indian

Passport no; U9682458.

Declaration:

I declare that the above information is true to the best of my knowledge. Date:

Signature

Samir Kumar Dutta.

Contact this candidate