Operations Officer Administrative
Resume:
Sabeena Shaikh
Administrative Officer
Profile
Contact
PHONE:
EMAIL:
adpgcz@r.postjobfree.com
EDUCATION
National Open School
May 1998
SSC Delhi Board passed with Distinction
National Open School
May 2000
HSC Delhi Board passed with 1st class
Mumbai University
May 2003
BA passed with 1st class
S N Educational Research and Examination Board
May 2019
B ED passed with 1st class
Highlights of Personal and Interpersonal skills:
Exceptional knowledge of current visa policy, procedures and guidelines
Proficient in MS Office suite
Excellent communication and interpersonal skills
Strong project management and organizational skills
Amazing ability to work quickly and reliably with little supervision and meet challenging targets
Remarkable ability to work well under pressure and make quick decisions in accordance with set rules
Ability to coordinate and work in team
Ability to take responsibility
Self-motivating and trustworthy
Confident, highly driven and hard working
With a clear vision what to get out of my life and my career
Well Equipped with SAP.
Professional Experience:
Operations Officer
March 2020 – present
Supporting backend operations for the website TRIPSNSTAY as the part of the mapping team.
Customer Support / Operations Officer
VFS Global Services Pvt. Ltd. - Submission Officer
August 2019 – Feb 2020
Provided high quality, efficient and non-discriminatory visa application processing.
Assessed and resolved visa applications within agreed benchmarks.
Ensured that all correspondence is considered and reported.
Liaised with the Visa Application Centres.
Advised customers on all immigration rules, policies and procedures.
Assisted clients with applications
Contributed to the Goodwill of the company and bought in many positive social media reviews
Document scrutiny & collection for visa processing and data entry
Conduct electronic bio-metrics of the applicants with zero errors
Generate reports for point of sale & online payments and maintain files for the day-to –day operations, as well as email those to respective authorities on daily, weekly and monthly basis.
Ensure all administration & logistics of passport delivery to consulate/applicant and logistic company.
Handle all applicants’ queries personally, and via email or telephone.
Build and maintain productive relationships with clients to facilitate business success.
Admin Assistant
Khimji Ramdas Head office
2018 – 2019
Handled visa renewals for the employees and their dependents
Arranged for the employees’ medical examination for employment visa purpose.
Maintained efficient records for Passport renewals of the employees and their dependents and assisted its renewal by typing application form and providing correct documentation for the purpose.
Briefly worked as an HR assistant and was responsible for creating employees’ file for administration purpose IN SAP.
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