Medical Billing Customer Service
Resume:
Donna Director of Quarles Clinical Records
Spotsylvania, VA 22551
********@*****.***
Detail-oriented professional with 18.5+ years of experience and a proven knowledge of back-office operations, confidential correspondence, and customer service. Aiming to leverage my skills to successfully fill the administrative role at your company. Work Experience
Credentialing Analyst
INSIGHTGLOBAL - AMN Healthcare – Remote
August 2021 – Present
• Perform I9 Verifications for HealthCare Workers
• Track status of requests for documentation
• Send Links to Clinicians to complete online Modules
• Pull Certifications
• Attend daily Huddles
• Upload documents into Guardian and Kofax
• Perform QS Setups
• Acquiring and maintaining relevant compliance documentation for Healthcare Provider
• Reviewed Licensure, certifications, screens, and other critical documents
• Created urgency with healthcare providers via email and phone, to encourage timely and accurate submissions
• Utilized technical skills within internal programs and Excel while also practicing high-level customer service.
Medical Records Indexer
All In Solutions - Fredericksburg, VA
December 2019 to August 2020
• Review Veterans files, documents, and compile indexes to make information searches easier.
• work with any variety of documents downloaded in the QTC Management System.
• Spend much of the time reviewing documents or files to be used for indexing purposes.
• Track daily workflow
• Prepare reports
Director of Clinical Records
Family Preservation Services - Fredericksburg, VA
July 2000 to February 2019
• Answers inquiries (requests, subpoenas, court orders) regarding information recorded in the medical record while ensuring that resident rights are always protected.
• Direct and supervise work activities within the clinical records departmentOversee the tracking and indexing of electronic media patient and medical records
• Create and implement medical records systems, in compliance with organizational rules and HIPPA guidelines
• Develop and implement policies to preserve the confidentiality of information contained in medical records
• Evaluate and modify components of medical information and filing systems
• Proficient in resolving issues that may arise due to the release of confidential medical information, and misplaced medical records
• Assisted in the production of forms, records, and reports reflecting medical records statuses• Administrator for Department of Medical Assistance System Web Portal, and Magellan Portal.
• Eligibility verification. Liaison between the Billing Department and Regions.
• Applied for NPI numbers for all our sites, get sites Licensed through the Department of Behavioral Health, and credential through Magellan Health Services along with credentialing for clinicians and therapists.
• Effectively communicated with other employees and upper management to ensure complete care of customers.
Education
Completed coursework towards A.A. in Paralegal Studies Southern Career Institute - Boca Raton,
FL March 1983 to September 1986
Skills
• Records management
• Customer service
• Organizational skills
• Detail oriented
• Problem-solving
• Documentation
• Microsoft Excel
• Outlook
• training
• Time Management
• Human Resources
• Microsoft Office
• Scheduling
• Marketing
• Data Entry
• Payroll
• Medical Terminology
• Office Management
• Scheduling
• Marketing
• Microsoft Project
• Excel
• Receptionist
• Quickbooks
• Health Source (1 year)
• Chart view and Epic (Less than 1 year)
• Basic Math
• English
• Medical Records
• ICD-10
• Medical Billing
• Social Work
• CPT Coding
• Case Management
• EMR Systems
• HIPAA
• ICD-9
• Quality Assurance
• Crisis Intervention
• Hospital Experience
• Insurance Verification
• Medical Scheduling
• Management
• Phone Etiquette
• Medical Office Experience
• Supervising Experience
• Microsoft Powerpoint
• Anatomy Knowledge
• Transcription
• Medical Coding
Certifications and Licenses
Personal Care Aide Certification
March 2019 to Present
Completed certification course for
Personal Care Aide
NOTARY PUBLIC
Assessments
Accounting Skills: Bookkeeping — Proficient
April 2019
Measures a candidate's ability to calculate and determine the accuracy of financial data.
Full results: Proficient
Front Desk Agent (Hotel) — Highly Proficient
June 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Highly Proficient
Call Center Customer Service — Proficient
June 2020
Applying customer service skills in a call center setting. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. Additional Information
• Attention to detail • Customer service • Reliable and Dependable • Detail oriented Documentation and reporting • Excellent communication abilities • Multi-tasking and negotiation • Proficient in Microsoft Applications • Organizational skills • Records Management Professional • Problem-solving abilities
Contact this candidate