Rosa

Incandela

** **** *****, **** *, South Elgin, IL

60177

630-***-****

adpg9t@r.postjobfree.com

Personal Profile Statement

I am an energetic and ambitious individual who has developed a mature and responsible approach to any task that I undertake, or situation I am presented with. I am excellent in working with others to achieve a certain objective on time with excellence. A confident and highly organized professional, fast learner with experience in busy office and reception environments.

Skills

• Attention to detail

• Creative problem solver

• Managerial skills

• Accurate data entry

• Discretion with confidential data

• Strong written and verbal communication

• Bilingual

• Troubleshooting skills

• Knowledge of computer software, such as

excel

• Fast typing

• Ability to work independently

Experience

OCTOBER 2020 – FEBRUARY 2021

Customer Service / Dovenmuehle / Illinois

• Worked proficiently with managers and staff members to complete client requests in a timely manner

• Respond to client helpdesk tickets and internal emails

• Computer literacy and keyboard skills

JANUARY 2020 – OCTOBER 2020

Data Entry / Certified Laboratories / Illinois

• Microsoft Office Proficiency

• Transfer data from paper formats into computer files or database systems using keyboards, data recorders, or scanners

• Type in data provided directly from customers

• Create spreadsheets with large numbers of figures without mistakes

• Verify data by comparing it to source documents

• Update existing data

• Retrieve data from the database or electronic files as requested

• Perform regular backups to ensure data preservation

• Sort and organize paperwork after entering data to ensure it is not lost 2

DECEMBER 2013 – DECEMBER 2019

Stylist & Shift Lead / Hair Cuttery / Illinois

• Receptionist of all calls

• Schedules calendar appointments and organizes salon

• Assess client needs and deliver upon requests, suggesting alternative options if needed

• Collaborate with employees to build effective working relationships

• Multitask in a fast-paced environment to support all client and salon needs

• Promoted to Shift Lead Manage, managing salon for 3 years

• Ensure clients and employees are satisfied with services and work environment MARCH 2018 – JULY 2019

Gate Agent / American Airlines / Illinois

• Inspect and verify passenger documentation

• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations

• Manage passenger baggage processing including handling and fee calculation if applicable

• Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance

• Direct passengers through Customs, Immigration, and Quarantine, as required

• Make public address announcements as required

• Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival

• Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies

• Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software

• Produce all required, work-related documentation Education

JUNE 2013

Illinois License of Cosmetology / Pivot Point / Illinois JUNE 2012

High School Diploma / Glenbard North / Illinois

Languages

• English – Native – Read, Write, Speak, Translate

• Italian – Native – Read, Write, Speak, Translate

• Spanish – Beginner

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