Travel Coordinator Project Assistant
Resume:
Jaclynn Burch
************@*****.***
Dear Hiring Manager:
I am applying for this position because I am seeking a more challenging opportunity in my field. I am a proactive and engaged team member, who enjoys learning the in's and out's of the business, looking for opportunities to expand my knowledge, and becoming a key member of the company. I want to be able to extend my expertise to continue improving efficiency and productivity. I graduated from Adams State University with a Master’s in Business Administration (MBA) with an emphasis in Public Administration. Adams State is also where I received my Bachelor of Science in Business Administration with an emphasis in Management.
I would bring knowledge, understanding, and a positive attitude to this position, as I have more than thirteen years of experience in administration, many of those years wearing many different administrative “hats”. I had the opportunity of teaching myself my past positions, with no direction or training, and succeeded in becoming a knowledgeable and reliable employee. My experience includes office administration, scheduling, calendaring, travel coordination, human resources, and budget planning and forecasting. I am meticulous and organized and it has helped me to work efficiently and proactively. In addition to being self-motivated, I carry a very outgoing, enthusiastic attitude with team-working abilities, and demonstrate exemplary customer service.
Thank you for taking the time to look at my resume and I look forward to an opportunity to discuss my qualifications further with you. If you should have additional questions or would like to schedule an interview, please contact me at 719-***-****.
Sincerely,
Jaclynn Burch
Jaclynn Burch
Education
Adams State University
Masters of Business Administration
Major: Public Administration
Adams State University
Bachelor of Science
Major: Business Management
Qualifications
Administrative professional eager to excel within your company. Strong planner and problem-solver who readily adapts to change, works independently, and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality. Highly organized, efficient and skilled in a variety of office support tasks, including:
Clerical & Technical Support
Meeting & Event Organizing
Procurement & Acquisition
Reception & Office Administration
Records & Project Management
Scheduling & Calendaring
Travel Coordination & Reimbursement
Workload & Financial Planning
Core Competencies
Solid expertise in the areas of clerical office work, with the ability to acquire the particular knowledge, skills, and abilities needed to perform unassigned duties. Experience in fact-finding and researching files to find pertinent information.
Highly skilled in carrying out office activities and resolving various issues promptly while maintaining attention to detail and delivering a team player attitude.
Proven ability to work independently and handle multiple tasks simultaneously while operating in a dynamic environment that includes changing priorities and continuous interaction with managers, employees, and the general public.
Skilled in effective communication, active listener, verbal, and written, to provide guidance, instruction, and information to management, employees, and the general public.
Accomplished in maintaining calendars and schedules for superiors and seeing that all required materials are provided before scheduled meetings.
Experience
Fairfield Residential July 2019 – Sept. 2019
Assistant Transaction Coordinator
Assisted transaction coordinators with the acquisition processes for large multifamily properties.
Worked closely with and supported five department executives. Responsible for daily calendaring, set-up timelines for contractual obligations, and contingency removals.
Triaged an active inbox, including drafting communications, prioritizing what needed to be accomplished, and streamlined task management.
Prepared due diligence reports and ordered title and survey. Followed up on delegated assignments and tracked to completion. Prepared disclosures, amendments, and addendums.
Coordinated execution and delivery of closing documents and other contracts, ensuring all documents were in legal compliance. Followed up with all essential team members on the closing day. Uploaded all paperwork to the paperless drive.
Billionaires Row March 2017 – July 2019
Office Manager / Executive Assistant
Coordinated with internal associates and external consultants during the due diligence process.
Scheduled property inspections, appraisals, photoshoots, staging, showings, and open houses.
Proficient in Microsoft Office Suite and Adobe Acrobat for marketing presentations.
Worked cross-functionally with agents, clients, inspectors, appraisers, lenders, escrow, title officers, cooperating agent, and TC while preparing for closings.
Identified paperwork required from each party and created documents appropriately. Highlighted important information in the Residential Purchase Agreement (RPA) and associated forms. Made completed contracts available to all parties utilizing DocuSign, Dropbox, and Google Docs.
Oversaw our customer relationship management (CRM) programs: Zillow Premier, CINC, and Top Producer, keeping agent leads, prospects, and existing customers up-to-date on their interested properties and new to market properties. Tracked the pipeline of customers for broker and agents quarterly and annual forecasting.
Utilized the employee Automatic Data Processing software ADP for payroll and time and attendance. Set up and maintained employee tax withholding, direct deposits, and benefits. Tracked hours worked and managed time-off requests. Answered employee questions regarding pay, paid time off, and other related items. Performed importing/exporting data between systems.
Bureau of Reclamation Jan. 2010 - Jan. 2017
Project Assistant
Project Assistant to Division Manager, adhering to rules governing ground water, to remedy stream depletions, meeting Closed Basin delivery requirements under the Rio Grande Compact.
Utilized the Project Management System (PMS) CARMA integrated into MAXIMO to create and delegate routine and as-needed tasks, applying all assignments to the appropriate funding code. Tracking costs and budgets, allocating resources and inventories, recording and managing risks, attaching SOP’s, controlling project changes, and sharing project information and updates.
Customer Account Specialist (CAS) responsible for preparing acquisition packages to procure standardized supplies, services, and contracts utilizing the SLC AMD Customer Center. Reviewed acquisition packages for adequacy and compliance with regulations, principles, methods, and procedures applicable.
Input acquisition packages into Sharepoint Preliminary PR site; built a strong working relationship with the Work Load Coordinator, Procurement Technician, and Contract Specialist to track and ensure packages met award schedule.
Assigned and tracked PR packages through completion, including procurement planning, pre-award, price and cost analyses, researching, and interpreting complex acquisition rules and regulations, and providing actionable recommendations to government clients.
Utilized Workload Management System (WMS) to plan and track funding needs. Organized meetings to outline workload and plan PR’s. Built a strong working relationship with the Program Analyst and Program Coordinator to track forecasting and annual budget.
Communicated and worked regularly with management on administrative support functions such as preparing essential documents for personnel actions, workers compensation (ECOMP), employee appraisals (EPAP), and assisted in researching and updating job descriptions.
Served as the primary time-keeper, reviewing timesheets for proper and timely entry in E-TAS. Ensured time off request hours were available; tracking paid time off and sick leave bi-weekly. Verified daily timesheets/tasks were applied to the correct funding code.
Ensured Federal records were properly classified, processed, and controlled by following laws and regulations in place. Maintained manual and automated records indexing (Infolinx) systems, which ensured effective records storage, retrieval, and retention of information. Utilize appropriate policies including the Information Management Handbook (IMH), Reclamation Directives and Standards: RCD 05-01, and RCD 07-01.
Bureau of Reclamation April 2005 – Jan. 2010
Administrative Assistant
Acted as point of contact for human resources and administrative formalities. Familiarized new employees with health and life benefits, leave and compensation, time and attendance, travel, and training. Utilizing the Interior Business Center Time and Attendance Guide and appropriate Regional Business Practices.
Established and maintained official documents and records in appropriate files; maintained confidentiality and privacy of information for all personnel files.
Typed, formatted, prepared, and maintained various documents, which included, but were not limited to: letters, memorandums, policies, procedures, brochures, and manuals.
Extensive experience with travel and expense management program Concur. Created and reconciled all travel arrangements for staff as travel coordinator. Maintained current knowledge of Federal Travel Regulations and Reclamation policies regarding travel and reimbursement.
Excelled within the deadline-intensive environment, ensuring the accurate and on-time completion of all projects. Demonstrated the ability to learn, interpret, update and explain new organizational processes, workflows, policies, and procedures.
Exhibited leadership, direction, and coordination in our safety program implementation. Facilitated an open exchange of ideas and fostered an atmosphere of open communication as Safety Clerk, serving on our Safety Committee, and Super Safe Committee.
Created task management spreadsheets and procedure formalities that improved scheduling for medical exams, trainings, meetings, and action items.
Maintained a demanding office calendar for six Subdistract, Conservation Board, Steering Committee, and various special projects. Made all necessary arrangements for meetings, including conference space, preparing meeting materials, and equipment.
Managed all aspects of meeting and event planning; meeting strict deadlines and budget demands. Researched resources and made site visits. Planned and facilitated logistics for all events, including guest lists, venue, presentation materials, catering, and equipment.
Prepared agenda, recorded, typed, and proofread meeting minutes. Captured corrections and amendments, actions, and motions and distributed and filed official meeting records.
Received telephone calls and visitors tactfully and courteously. Determined what could be handled personally and referred other matters to appropriate personnel.
Excelled in roles requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency. Experience resolving problems of average difficulty. Calmed upset/angry customers, researched and rapidly solved problems.
Professional References
Russ Plummer, Project Manager
Bureau of Reclamation
********@****.***
Rich Roberts, Hydrologist
Bureau of Reclamation
********@****.***
Amber Pacheco, Program Manager
Rio Grande Water Conservation District
*****@*****.***
Billy Elbrock, Division Manager
Bureau of Reclamation
********@****.***
Contact this candidate