Angie Carnahan

Customer Service Representative

Brownsboro, TX 75756

adpg54@r.postjobfree.com

903-***-****

Focused customer service representative professionally skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 15+ years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations.

#readytowork

Work Experience

Production Supervisor

Argon Medical Devices Inc - Athens, TX

April 2018 to September 2019

Evaluated team member performance every day to identify and resolve productivity concerns.

Revitalized Packaging area operational structures and procedures to successfully control turnover and waste, enhance output and boost

overall quality.

Implemented Lean and 6S program changes to identify and quickly resolve root cause issues bottlenecking production levels. Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.

Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts. Accomplished targets and met demand by assessing equipment efficiency, reviewing materials supplies and organizing manpower. Distribution Supervisor

Argon Medical Devices Inc - Athens, TX

May 2014 to April 2018

Executed On site job training and OSHA-Compliant programs to bolster safety and create working environment maximizing employee involvement, morale and engagement

Monitored and maintained 99.8% on-time delivery reliability service and performance Prepared freight bids by analyzing internal financial and technical data as well as researching competitor's offerings

Closely monitored operations and performed regular safety audits to ensure staff adhered to administrative policies and compliance

regulations

Applied interpersonal and customer service skills in serving as point of contact for customers and staff on subjects such as tracking shipments,

scheduling shipment and any other information requested Worked with Customer Service to resolve any problems, improve operations and provide exceptional customer service Customer Service Representative

Argon Medical Devices Inc - Athens, TX

October 2013 to May 2014

Regularly exceeded daily sales and product add-on quotas Leveraged sales expertise to promote medical products and capitalize on upsell opportunities Answered constant flow of customer calls with up to 10 calls in queue per minute

Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes

Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions Consulted with outside parties to resolve discrepancies and create effective solutions

Answered customer telephone calls promptly to avoid on-hold wait times Provided primary customer support to internal and external customers in fast-paced environment Cultivated customer loyalty, promoted repeat customers and improved sales

Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Responded to customer requests for products, services and company information

Owner/Operator

Angie Kay's Cleaning - Athens, TX

July 2006 to October 2013

Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately Customer Service Representative

Argon Medical Devices Inc - Athens, TX

July 1994 to June 2006

Regularly exceeded daily sales and product add-on quota Answered constant flow of customer calls with up to 10 calls in queue per minute

Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes

Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions Compiled customer feedback and recommended service delivery improvements to management

Answered on average 100 customer telephone calls promptly to avoid on-hold wait times

Cultivated customer loyalty, promoted repeat customers and improved sales

Entered customer interaction details in QAD to track requests, document problems and record solutions offered

Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer

satisfaction

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Responded to customer requests for products, services and company information

Proficient in Microsoft Word, Excel and PowerPoint Education

High school or equivalent in General Studies

Trinity Valley Community College - Athens, TX

Skills

• Lean

• Lean Manufacturing

• Kaizen

• 5S

• Employee Evaluation

• Manufacturing

• Order Fulfillment

• Production Management

• Six Sigma

• Supply Chain

Assessments

Attention to Detail — Highly Proficient

January 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: https://share.indeedassessments.com/share_to_profile/ c2ca8f059e02e50162e6a208e73f1e51eed53dc074545cb7

Customer Focus & Orientation — Expert

October 2019

Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ cf284e733664625a307238e9dca2c130eed53dc074545cb7

Receptionist — Proficient

February 2020

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: https://share.indeedassessments.com/ share_to_profile/6f60742d22a017126c76fd55e99298d7eed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS Data Entry Quick learner

Customer service Computer proficient

Order fulfillment Multi-line phone talent

Good listening skills Team building

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