Data Entry Specialist
Resume:
Angie Carnahan
Customer Service Representative
Brownsboro, TX 75756
*****.***********@*****.***
Focused customer service representative professionally skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 15+ years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations.
#readytowork
Work Experience
Production Supervisor
Argon Medical Devices Inc - Athens, TX
April 2018 to September 2019
Evaluated team member performance every day to identify and resolve productivity concerns.
Revitalized Packaging area operational structures and procedures to successfully control turnover and waste, enhance output and boost
overall quality.
Implemented Lean and 6S program changes to identify and quickly resolve root cause issues bottlenecking production levels. Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts. Accomplished targets and met demand by assessing equipment efficiency, reviewing materials supplies and organizing manpower. Distribution Supervisor
Argon Medical Devices Inc - Athens, TX
May 2014 to April 2018
Executed On site job training and OSHA-Compliant programs to bolster safety and create working environment maximizing employee involvement, morale and engagement
Monitored and maintained 99.8% on-time delivery reliability service and performance Prepared freight bids by analyzing internal financial and technical data as well as researching competitor's offerings
Closely monitored operations and performed regular safety audits to ensure staff adhered to administrative policies and compliance
regulations
Applied interpersonal and customer service skills in serving as point of contact for customers and staff on subjects such as tracking shipments,
scheduling shipment and any other information requested Worked with Customer Service to resolve any problems, improve operations and provide exceptional customer service Customer Service Representative
Argon Medical Devices Inc - Athens, TX
October 2013 to May 2014
Regularly exceeded daily sales and product add-on quotas Leveraged sales expertise to promote medical products and capitalize on upsell opportunities Answered constant flow of customer calls with up to 10 calls in queue per minute
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions Consulted with outside parties to resolve discrepancies and create effective solutions
Answered customer telephone calls promptly to avoid on-hold wait times Provided primary customer support to internal and external customers in fast-paced environment Cultivated customer loyalty, promoted repeat customers and improved sales
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Responded to customer requests for products, services and company information
Owner/Operator
Angie Kay's Cleaning - Athens, TX
July 2006 to October 2013
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately Customer Service Representative
Argon Medical Devices Inc - Athens, TX
July 1994 to June 2006
Regularly exceeded daily sales and product add-on quota Answered constant flow of customer calls with up to 10 calls in queue per minute
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions Compiled customer feedback and recommended service delivery improvements to management
Answered on average 100 customer telephone calls promptly to avoid on-hold wait times
Cultivated customer loyalty, promoted repeat customers and improved sales
Entered customer interaction details in QAD to track requests, document problems and record solutions offered
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer
satisfaction
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Responded to customer requests for products, services and company information
Proficient in Microsoft Word, Excel and PowerPoint Education
High school or equivalent in General Studies
Trinity Valley Community College - Athens, TX
Skills
• Lean
• Lean Manufacturing
• Kaizen
• 5S
• Employee Evaluation
• Manufacturing
• Order Fulfillment
• Production Management
• Six Sigma
• Supply Chain
Assessments
Attention to Detail — Highly Proficient
January 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: https://share.indeedassessments.com/share_to_profile/ c2ca8f059e02e50162e6a208e73f1e51eed53dc074545cb7
Customer Focus & Orientation — Expert
October 2019
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ cf284e733664625a307238e9dca2c130eed53dc074545cb7
Receptionist — Proficient
February 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: https://share.indeedassessments.com/ share_to_profile/6f60742d22a017126c76fd55e99298d7eed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS Data Entry Quick learner
Customer service Computer proficient
Order fulfillment Multi-line phone talent
Good listening skills Team building
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