Customer Service Front Desk
Resume:
Zhane Griffin
********@*****.***
Dear Hiring Manager,
I'm applying for a position at your company. I'm confident that I am fully qualified for the position and will be a strong addition to your team. I am seeking full time career opportunity where I can grow, excel professionally and where my skills and experiences can be effectively utilized for increased efficiency and productivity .
Sincerely,
Zhane Griffin
July 10th 2020 - Present
Jun 10th 2018 -April 6 2020
Feb2018 -Jun 10th 2019
Zhane Griffin
443-***-**** • ********@*****.***
Key Qualifications
● Customer-oriented
● Retail sales
● Computer literate with Microsoft,Word,Oulook,Excel,Data Entry,
● Written Communication skills
● Skilled Problem Solver
Work Experience
PeachTree Women’s Clinic
Receptionist
● Service patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
● Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.
● Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
● Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
● Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.
● Ensures availability of treatment information by filing and retrieving patient records. Maintains patient accounts by obtaining, recording, and updating personal and financial information. Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
● Maintains operations by following policies and procedures, reporting needed changes.
● Medical Records Gather patient demographic and personal information.
● Issue medical files to persons and agencies according to laws and regulations. Premier Orthopedics
Patient Service Representative
● Service patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
● Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.
● Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
● Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
● Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.
● Ensures availability of treatment information by filing and retrieving patient records. Maintains patient accounts by obtaining, recording, and updating personal and financial information. Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
● Maintains operations by following policies and procedures, reporting needed changes.
● Premier also is a medical office where we doubt with legal cases, and spoke with attorneys everyday . Turf Valley Resort
Front Desk Agent
● Greeted an registered guests and assisted in room assignments.
● Provided the highest quality of service to the customer at all times and maintained the hotel Oct 2016 -Feb 2018
Jan 2012- Oct 2016
May 2012
● standard of service and hospitality.
● Handled guest registration and room assignments ; blocking reservations and cancellations.
● Assisted customers in all inquiries in connection with hotel services, in-house events, directions,
● local attractions .
● Handled guest check-ins and check-outs . Communicate with previous shift, organized shift and review reservations and updated contingency.
● Providing excellent customer service and telephone etiquette, and actively aspiring to reach department and property defined goals and objectives • Hosting and welcoming guests with a friendly and sincere demeanor Assisting with guest check-in and out process, as well as folios, invoicing and billing •
Spirit Airlines
Customer Service Agent/ Baggage Service Agent
● The main responsibility of a baggage agent is to assist passengers with baggage pickup and resolve issues with delayed, lost, or damaged items. This helps to efficiently resolve problems and maintain customer relations when luggage is late, lost, or damaged.
● Airline customer service agents commonly work at airline ticket counters and boarding gates. They act as an airline's boarding agents, swiftly and efficiently boarding and then deplaning passengers to keep an airline's flights on time.
Claire’s Boutique
Assistant Manager
● Operate a cash register for cash, check and credit card transactions
● Stock and replenished merchandise according to store merchandising layouts. Price merchandise, stocked shelves and took inventory of supplies.
● Handle all customer relations issues in a gracious manner and in accordance with company policies. Education
Howard Community College
Nursing
High School Diploma
Wilde Lake High School
References
Available upon request.
Contact this candidate