Yaundee C Otano

adpg40@r.postjobfree.com

Pahrump, NV 89048 775-***-****

objective

Upbeat and flexible with 11 years of experience in customer service, as well as 7 years in the dental field. I am very driven, highly energetic, outgoing, extremely detail-oriented and organized. Handles multiple responsibilities simultaneously while providing exceptional customer service. Friendly team player with a talent for building productive working relationships and always strategizing on ways to make things better and productive.

Experience

Henderson Dental Group 545 Marks St. Ste 100 Henderson, NV 89014 702-***-****

Benefits Coordinator February 2020- Present - Manager Christina Arechiga

Greeting in coming patients, making sure all documents are correct on their charts, as well as collection of all new and old insurance information

Answering phones, making and canceling appointments

Calling in prescriptions with detailed instructions to the patient’s current pharmacy

Insurance verifications and inquiring dental details of each patient benefits

Creating detailed insurance preauthorization descriptions for each patient procedures

Entering insurance claims of approval and denials

Well versed in performing bookkeeping activates including balance of cash accounts, entering insurance payments and end of day numbers

Collecting payments and making changes for patient accounts

Able to confirm customers credit and establish an amount the customer will need to pay

Entering treatment plans and price changes for each insurance percentage

Knowledge of advising co-workers information about different patients

Excellent verbal and written communication skills

Dedicated a careful-high level of accuracy and attention to detail

Pahrump Family Dental 2340 E. Calvada Blvd. Ste. 1 Pahrump, NV 89048 775-***-****

Dental Hygiene Assistant October 2018 – February 2020 – Manager Dawn Brophy

Cleaning and dressing hygiene rooms

Greeting and seating patients in their rooms

Performing x-rays on Planmeca and with individual x-rays

Collecting details of each patients mouth from before and after dental procedures

Taking regular pictures of patient’s teeth for insurance purposes

Assisting 3 Hygienist in a fast-paced environment

While attending to the sterilization room

Front Desk August 2016 – Present – Manager Brenda Meinicke

Greeting in coming patients, making sure all documents are correct on their charts, as well as collection of all new and old insurance information

Answering phones, making and canceling appointments

Calling in prescriptions with detailed instructions to the patient’s current pharmacy

Insurance verifications and inquiring dental details of each patient benefits

Creating detailed insurance preauthorization descriptions for each patient procedures

Entering insurance claims of approval and denials

Well versed in performing bookkeeping activates including balance of cash accounts, entering insurance payments and end of day numbers

Collecting payments and making changes for patient accounts

Able to confirm customers credit and establish an amount the customer will need to pay

Entering treatment plans and price changes for each insurance percentage

Knowledge of advising co-workers information about different patients

Excellent verbal and written communication skills

Dedicated a careful-high level of accuracy and attention to detail

American Dental 150 S. Hwy 160 Ste. C-11 Pahrump, NV 89048 775-***-****

Dental Assistant March 2016 – August 2016 – Manager Diego Smith

Dressing treatment room for patients by following detailed procedures and protocols

Greeting and seating patients in the treatment rooms

Preparing patient for dental treatment, as well as preparation of instruments being used for producers being performed and sterilization of all instruments

Performing x-rays, exposing and developing x-rays

Assisting requested instruments to the dentist during dental procedures

Taking impressions of teeth for dentures, partials, crowns and bleaching trays

Perform laboratory functions such as pouring and trimming models, constructing custom trays and fabricating temporary crowns and bridges

Front Desk August 2014 – March 2016 - Manager Emmy Islais

Greeting in coming patients, checking them in and getting updated insurance information

Answering phones

Filing and retrieving patient charts

Calling in prescriptions with detailed instructions to the patient’s current pharmacy

Insurance verifications and inquiring dental details of each patient benefits

Best Western Pahrump Station 1101 S. Hwy 160 Pahrump, NV 89048 775-***-****

Marketing Manager August 2013 – June 2014 – Manager Lauren

Managing a team, when on shift, for housekeeping and front desk employees

Researching and analyzing market trends

Identifying target markets and how best to reach them

Coming up with marketing strategies

Organizing the production of posters and brochures

Designing social media strategies

Attending sales meeting

Motorizing and reporting the effectiveness of the company’s achievements

AutoZone 1041 S. Hwy 160 Pahrump, NV 89048 775-***-****

Sales Associate May 2012 – August 2013 – Manager Jeremy Johnson

Opening and closing the store, which included counting cash drawers and making bank deposits

Answered customer questions, addressed problems and complaints in person and via phone

Helped customers select products that best fit their personal needs

Offered exceptional customer service that promoted the company brands

Maintained visually appealing and effective displays for the entire store

Kept the showroom clean and maintained neat product displays

Balanced the seeds of multiple customers simultaneously in a fast-paced environment

Collaborated with customer’s service team members to give exceptional, service throughout the entire shopping and purchasing experience

Replaced batteries, wiper blades and light bulbs in vehicles

Dal Toro Restaurant and Exotic Car Show at The Palazzo

3325 S. Las Vegas Blvd. Ste. 200 Las Vegas, NV 89103 702-***-****

Hostess/Cashier/Sales Associate February 2011– May 2012 – Manager Patrick Tyrell

Provided fast friendly and efficient customer services to all in person or via over the phone

Handled customer’s complaints immediately

Developed excellent multitasking skills

Answered phones and made reservations

Handled cash and worked with POS system

Worked front house operation in high volume

EDUCATION

Pahrump Valley High School

2010 High School Diploma

Basketball

Volleyball

Softball

Dance

Powder-Puff Football

Track and Field

SKILLS

Proficient in Microsoft word, Excel, PowerPoint, Outlook, Windows, Email, QuickBooks, Social Skills, Spreadsheets, Firefox, Google Chrome, Dentrix, QSI and CPS

Fluent in English and Spanish

Quick learner

Excellent multitasking skills

Loss prevention

Cash handling accuracy

Detail-oriented

Strong communication skills

Organized

ACCOMPLISHMENTS

Awarded pay of increase after three months of employment for more than three jobs.

Routinely helped as many as 50 plus customers each day in a high-volume customer service environment.

Contributed to a 30% drop in shoplifting through increased wariness and theft prevention measures.

Have certifications in Housekeeping, Front Desk Training, Best Rate Training, I Care Training, Sales Champion Training certification and personalized letters from customers on my job well done.

Contact this candidate